IRON ABODE Reviews 9

TrustScore 4 out of 5

4.1

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Company details

  1. Furniture Manufacturer

Written by the company

High-end glass, metal, and wood shelving units that are 100% handcrafted in the U.S.A with sustainable, high-quality materials. We offer thousands of options on our website so you can easily customize your own shelving unit in minutes.


Contact info

4.1

Great

TrustScore 4 out of 5

9 reviews

5-star
4-star
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1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

We ordered two Esme shelving units

We ordered two Esme shelving units. Due to a miscommunication with our designer, I placed the order without her designer discount. When I called to see if Iron Abode would credit me the difference, they were extremely responsive, polite, and professional. We just received our shelves (early) and they are made with excellent craftsmanship. They are packed extremely well and I cannot wait to see them once we put them up.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Love this product!

I have used Iron Abode twice now for two different clients and absolutely LOVE the product, the finishes and the service. I have purchased the Riviera and the Oslo as well as received their sample kit. Ordering is very easy and color selections are beautiful. Any time I have had questions, they respond to email immediately and answer their phones promptly. When I have reached out by phone I always get someone that has or gets the answers quickly and works with me to make sure I have everything I need. I will absolutely continue to use Iron Abode for more projects in the future.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

the perfect experience

My wife and I were looking for a very special shelving unit and of course, did what we all do. We searched the internet. When we found Iron Abode we were thrilled. We saw immediately that they had the ability to create exactly what we envisioned. From the very beginning, creating, ordering, installing and after sale questions and customer service were a breeze. Most important of all, the unit was EXACTLY what we wanted. it was perfect and an excellent addition to our home. Just like it will be for yours. Please do yourself a favor and allow Iron Abode to create the perfect home addition for you!

16 February 2026
Unprompted review
Rated 5 out of 5 stars

We've specified IRON ABODE products on…

We've specified IRON ABODE products on a few of our projects and have had a good experience overall. Anything that ever arrived in less than satisfactory condition, we've had really great support from customer service and had replacements sent to us efficiently to help us get our projects complete on time. We find the product to be quality for the price and really like the option to make our selections and specifications online.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish and after the sale as well. Perfect product and exactly what we were looking for. The people at Iron Abode were incredible every step of the process. Please do yourself a favor and let Iron Abode make you the ideal addition to your home. You will be thrilled, just as we are!!

2 February 2026
Unprompted review
Rated 1 out of 5 stars

Worst experience of my professional…

Worst experience of my professional career as a designer. This company could produce the product to specs on 3 tries and refused to pay for shipping their junky shelf back. Don't know who all these people are that give then good reviews. Unprofessional, downright fraudulent practices. BEWARE!

16 September 2025
Unprompted review
IRON ABODE logo

Reply from IRON ABODE

Hi James,
I’m truly sorry you had a bad experience, that is definitely not the norm for our customers. I have multiple emails that state you were able to return your unit for a full refund even though it was a custom product. We always send a prepaid label once it is confirmed that a full refund is wanted and not a replacement.

Rated 1 out of 5 stars

Don’t order from here

Don’t order from here. I did not realize that the metal is just painted steel. The photos on their instagram look like real brass but are not. Even the names of their color choices are called “aged brass” and “light brass” insinuating that they are in fact brass. I ordered. A 2 shelf unit for over $1200 and was so disappointed when it came in and I realize it was just painted a sparkly gold. For $1200 it should be real brass. I packaged it back up just as it came with much care and they received it just fine, as they told me they were accepting the return. Only to then turn around and say they will return 85% of the metal unit and 0% of the glass which apparently makes up over $400 of the piece. Just a joke. Horrible customer service and purposely deceiving names of the color selection to make it seem more luxurious than it is. I ended up ordering a real brass unit from Soil and Oak for the same price, better customer service and a small business. So many better options on Etsy, save your time and money.

14 May 2024
Unprompted review
IRON ABODE logo

Reply from IRON ABODE

Hi Dallas,
We’re very sad to hear this and see your reviews. All of our products are handcrafted out of heavy duty steel and painted with one of our 7 powder-coated finishes (all named to explain what color they look like). We also do not take returns on custom products. Both of these things are clear on all of our product listings, policy page, and checkout page.

We allowed you to return your brackets but were surprised to see you sent back your custom items anyway. We offered to help as much as possible by:
1. Paying to ship them back to you.
2. Allowing you to return them but with a higher production and shipping fee.
3. Offering to finish them in another color.

We are a small business that operates out of Eastern Idaho and we stand by our products. That’s why we were so willing to be flexible even though we never take returns on custom items. We’re glad to hear you found something that worked for you and wish you the best.

Rated 5 out of 5 stars

The very best!

This is my second time working with Iron Abode and I can't say enough good things about the people and the product!

1 March 2023
IRON ABODE logo

Reply from IRON ABODE

Hi Samantha,
Thanks so much for your kind words! We hope to work with you again soon.

Rated 5 out of 5 stars

Could not be happier!

The ordering process was seamless, the customer service was amazing and the directions to install were spot on! Overall had an incredible experience working with Iron Abode and could not be happier!

11 June 2023
IRON ABODE logo

Reply from IRON ABODE

Hi Megan,
We are so happy to hear this! Thanks so much for taking the time to leave us a review.

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