iRobust Tech Reviews 

153
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Customers consistently praise the unbeatable prices and note that the ordered camera items arrive completely brand new and exactly as advertised on the official online website. Consumers are genuinely happy with the friendly service received and the overall smooth purchasing journey. However, some customers also noted that delivery times can sometimes take significantly longer than initially promised. Some reviewers were not happy with the lack of proactive progress updates and experienced frustrating difficulties getting timely customer responses to their various inquiries regarding order shipping and tracking.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some experiencing fast and on-time... See more

Product

Customers had positive experiences with product, noting that items arrived in perfect condition and exactly... See more

Price

Customers consistently note positive experiences with price, highlighting that the rates are unbeatable and... See more

Service

Consumers find service to be positive, highlighting excellent prices and helpful representatives. Reviewers... See more

Order

People report ambiguous experiences with order, reflecting a stark division in customer feedback. While some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The camera arrived after I needed it, but at least it did arrive. As long as you understand two things: Despite the 7 day delivery stated on their website, its more like 21 days plus. Communication w... See more

Rated 4 out of 5 stars

Excellent prices and generally good service. Delivery of camera just took 'n few days longer than stated when ordered.

Rated 4 out of 5 stars

Sale person very friendly. Called him 9 days after I bought my camera online, and he assured me it is on it's way. I received it 4 days after that. Only reason for 4 stars instead of 5, is that I am s... See more

Rated 4 out of 5 stars

I am happy with the service provided, but I would have appreciated receiving updates as to when the product was going to be delivered.


Company details

  1. Camera Store
  2. Cell Phone Store
  3. Electronics Company

Written by the company

South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses


Contact info

4.1

Great

TrustScore 4 out of 5

153 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.1

All reviews

(153)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

All went well

All went well, but they do not keep you up to date on the progress of the delivery, so you need to ask them

2 December 2025
Rated 5 out of 5 stars

Camera received as promised

Camera received as promised, within the time frame suggested during Black Friday and protests! The lack of tracking information was a bit daunting, but they were very quick to respond through the chat service (during working hours) and that was comforting. Satisfied and happy :)

p.s.

I don't usually write reviews but the prices were almost too good to be true, so I'm putting this here to relieve any coffee/red-bull night owl fanatics who might be worried.

24 November 2025
Rated 1 out of 5 stars

Placed an order 13 days ago

Placed an order 13 days ago. Order has still not left. Sent 3 emails and 1 voice message. None have been replied to. This is a 29K order. You would think there would be some level of service. I think i've been scammed...

19 August 2025
Unprompted review
iRobust Tech logo

Reply from iRobust Tech

Hi Jay. Thank you for your feedback. We see that your were not satisfied with our level of communication and do sincerely apologize for that. We hold ourself accountable to improve on communication to avoid frustrations and worry in the future.

Your order was placed with us on the 19th of August 2025, delivered on the 1st of September (9th business day) which was 2 business days late as per our delivery time and do honestly see between that period, there was indeed gaps of communication from our side until we voluntarily sent you an email in the morning confirming that we'll be dispatching your order.

In saying this, we would like to apologize once again for any inconveniece and discomfort during this order process.

Rated 1 out of 5 stars

Stay clear of iRobust Tech

Stay clear of iRobust Tech: I'm still waiting for delivery one month after ordering and paying, with no further communication...

I ordered a Samsung Galaxy S24+ on 19 April 2025, with a promised ETA of around one week. I asked when I could expect delivery on 8 May. They apologised for the delay, blaming their IT company, and informed me that "my camera" shipment will be released the next day. Since then I've heard nothing further from them, and have received no phone.

19 May 2025
Unprompted review
iRobust Tech logo

Reply from iRobust Tech

*Update on 10 June 2025*

Hi Bernard,

We would like to apologize for the unpleasent shopping experience with us.

Your Samsung S24+ was delivered 3 weeks ago, are you able to please confirm receipt of delivery?
*************


Good morning Bernard,

I hope this message finds you well.

We made a huge mistake on our side and missed your order. Thisnone has nothing to do with customs delays or our supplier. The error is on our side and do take full accountability for our mistake.

We sincerely apologize for such an inconvenience caused to you. Our operations have not been smooth sailing on our side this past month.

Also, I see that that you bought the Nikon Z50 camera kit from us in 2023 and was delivered on time. We're very sorry for the unpleasent shopping experience that you had with us this time around.

How would you like to move forward with this order? Should we process the order with our supplier for delivery at our offices on Monday 26th of May and have it delivered to you on the 27th of May or should we process your full refund?

Once again, we are very sorry for the inconvenience.

Thanks

Rated 1 out of 5 stars

I would NOT go anywhere near this company

Adding to my previous review... two weeks later and I still don't have my product. Constant excuses, poor communication. Don't make the same mistake I did, go with a reputable company.

When they finally replied on May 13th, they assured me the order would be dispatched that same day. Yet two days later, there was still no delivery. After another follow-up via live chat, I was told my order had been mistaken with someone else's called 'David'!! I was then informed that the shipment containing my item was delayed due to customs inspections.

As of May 19th, I still have no idea when to expect my order.

5 May 2025
Unprompted review
iRobust Tech logo

Reply from iRobust Tech

*Update on 10 June 2025*

Hi Devan,

We would like to apologize for the unpleasent shopping experience with us.

Your Sony A7 IV Camera was delivered 3 weeks ago, are you able to please confirm receipt of delivery?

Rated 2 out of 5 stars

Update to my previous review

Just a follow on from my previous review, I did receive my purchase but 3 days after advertised date. This in itself is not a problem, its the lack of communication and updates that causes an unpleasant experience.

4 May 2025
Unprompted review
iRobust Tech logo

Reply from iRobust Tech

Hi Niall,

Thank you for your updated review.

We are glad that you received your order. Our sincere apologies once again for the poor service and communication from our side.

Thanks

Rated 4 out of 5 stars

Overall Good/ Sony Fx30 order.

My experience was overall good, I had doubts seeing that it's a fairly new store. They could do better with their landline, it makes for a bad experience when you want an update and you can't get them.

Thebe was really helpful in making sure I get my order even though it was a bit late but it eventually arrived. He organised the collection as well out of office hours.

5 March 2025

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