Just received a top I ordered from Iris Ruby. Absolutely nothing like the one in their advert. Really appalling quality and it smells! No possibility of a return as I can't access their website and... See more
Company replied
Irisruby
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See what reviewers are saying
Trying to get a refund. They are ignoring proof of delivery. Returned as poor quality. DO NOT USE. Buy from UK high street.
Company replied
I ordered two tops in November which finally arrived at the beginning of February after numerous emails where they finally said the items must have been lost in transit and would be resent. The tops a... See more
Company replied
At least today I received my purchases. poor quality the sleeves are at least 10cm too long. 2XL ordered but one was more DO whilst another 4XL. WITHIN A COUPLE OF HOURS OF ORDERING via PayPal I... See more
Company replied
ABSOLUTELY DISGUSTING!!
ABSOLUTELY DISGUSTING!!! NOT EVEN WORTH 1 STAR. I ORDERED 2 ITEMS AMOUNTING TO £47....THE TRASH THAT I RECEIVED WAS APPALLING. TO RETURN WOULD COST ME £18 TO CHINA!!!! FAILING THAT THEY OFFERED 15% REFUND AND KEEP THE ITEMS!!! NOT EVEN FIT FOR THE CHARITY SHOP!!!! DESIGNER MY A*SE!!!
!!!!!! DO NOT ORDER FROM IRISRUBY !!!!
7 January 2020
Unprompted review
Reply from Irisruby
Hi Lorraine,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
Please be noted that we're located in China and all of the items need to be returned to China as well. According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. Thus, we'll offer partial refund for keeping order at the first beginning. But if you don't want to take partial refund, you can return order to China for full refund.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Don’t buy from this company
I agree with all the other negative comments on here. Totally shoddy goods, not fit for purpose. I waited nearly three months for one item, which I was then (under) refunded for, and that only after I escalated with Paypal. Disgusted that Paypal refused to refund me as they said the company had provided them with proof of postage, even though they sent me absolutely no emails/paperwork at all - everything was through Paypal.
I am about £20 out of pocket but count myself lucky as it could have been worse.
Avoid like the plague!
6 January 2020
Unprompted review
Reply from Irisruby
Dear Carole.
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
First thing to do is contact your bank…
First thing to do is contact your bank and inform them you have been conned by a fraudulent shopping company in China.
They will send you a claim form to recall the payment according to their guidelines. Or something like that. You will have to try to return the item, if unsuccessful then the bank can act. If successful in returning it, then hopfully you can claim any withheld funds like custom duties etc.
There are several companies all with the same business model according to trustpilot teviews possibly all linked. Here are some of them and I am sure there are more.
Damensein
Morechoo
Irisruby
BEWARE ALL FRAUDULENT! Item totally different to the product bought being sent out and trying various ways to keep your money without refunding. Also making you pay return costs.
6 January 2020
Unprompted review
Reply from Irisruby
Dear Richard,
Don't give others wrong advice.
Communicate first before giving a plan. The first thing to do should be to contact us to solve the problem.
It may be a very simple matter, but you contact the bank to complicate the situation.
Absolutely awful
Received no email to confirm order. Then got one part of it- a t shirt of awful quality. Two pairs of gloves are still missing. DONT BOTHER WITH THIS PILE OF **** COMPANY.
5 January 2020
Unprompted review
Reply from Irisruby
Dear Karen,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
Sometimes, we'll ship out an order separately to save the shipping cost. So it's likely that the rest items are still on the way now.
Please be noted that we're located in China and all of the items will be shipped from China as well. Our normal delivery time is 3-5 business days of preparing the orders and 20-35 business days of standard shipping.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Google and AOL what are you doing…
Google and AOL what are you doing about these Scam sights. Damensein, Iris Ruby and another one that pops up on AOL and Google are the same fraudulent company. They need to be held to account. People are getting ripped off and nothing is being done. You should look at the reviews regarding theses sights and stop advertising for them even if you are getting paid well to do so. It’s disgusting and shocking that this is allowed. Beware of the pop up adverts selling clothes unless you know the company well.
5 January 2020
Unprompted review
Reply from Irisruby
Hi “Customer”,
Sorry to hear such a negative review from you. Have you placed orders in our site before?
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
Our company is devoted to the development and research of new products all the while. All products are made of soft and comfortable fabric, which has won praise from its customers.
Our normal delivery time is 3-5 business days of preparing the orders and 20-35 business days of standard shipping.
We will notify customer with a tracking number once the order is shipped.
Please don’t hesitate to email us if you have any questions.
I've already written a 1*review but… *AN UPDATE*
I've already written a 1* review but wanted to update ppl if this helps at all. I paid via paypal and launched a request for a full refund because, like most people here, I was getting nowhere with their "customer service". It did take about a month unfortunately but after it was escalated I got all my money back. I'd recommend ignoring the company directly and simply head straight to PayPal if you can. They'll deal with it. Hopefully the more cases they get related to this scam of a company, the more chance they might eventually forfeit their right to use PayPal in the future.
5 January 2020
Unprompted review
Reply from Irisruby
Dear Jen,
Sorry to hear such negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@favornote.com to handle your issue as well.
Please be noted that we're located in China and all of the items will be shipped from China as well. Our normal delivery time is 3-5 business days of preparing the orders and 20-35 business days of standard shipping.
We will notify you with a tracking number once the order is shipped.
If the order has not been shipped, you can email us to apply for cancellation.
Please don’t hesitate to email us if you have any questions.
DISGUSTED WITH THE QUALITY OF MY ORDER
DISGUSTED WITH THE QUALITY OF MY ORDER, DOES'NT RESEMBLE ANYTHING LIKE IRIS RUBY ADVERTISE. THEY SHOULD BE BANNED ADVERTISING IN THE UK.
5 January 2020
Unprompted review
Reply from Irisruby
Dear Helen,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
What a sham the stuff they send doesnt…
What a sham the stuff they send doesnt look like the pictures i cancelled most of my order before they despatched it but havent had a refund tust pilot should have minus stars its the first time i've ordered before reading reviews not a mistake i will make again. Save yr cash don't order from this site its crap merchandise shabby poor quality shame on facebook not vetting who they let advertise on their site
4 January 2020
Unprompted review
Reply from Irisruby
Dear Julia,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
WOULD NOT EVEN GIVE 1 STAR TO IRISRUBY.
WOULD NOT EVEN GIVE 1 STAR TO IRISRUBY.
Ordered 2 scarves.
Nothing like the website picture. Did not fit as per web picture. Shoddy material. Shoddily made. Irisruby did not send returns address as requested by email by me. Now well out of date for their 15 day returns polocy. As sent back to the returns address on parcel packaging within 15 days they will not give a refund as they say it is the wrong address for returns posting.
4 January 2020
Unprompted review
Reply from Irisruby
Dear Customer,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Would never use this company again and…
Would never use this company again and would suggest you never ever use them. Extremely poor quality clothing nothing like the illustrations and the sizes are not as they should be. Emailed twice now to return items...no response. This company should not be allowed to trade anywhere. AVOID AS You WOULD BE WASTING YOUR MONEY
4 January 2020
Unprompted review
Reply from Irisruby
Dear Judith,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Total con
Total con. The clothing was nothing like the ad. And the measurements were well out.
3 January 2020
Unprompted review
Reply from Irisruby
Dear Michele,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Really disappointed
Really disappointed, ordered items at the beginning of November and still haven't received some of my order and it's now January.
The most annoying and frustrating thing is that no one is answering my emails and/or the emails just come back to me saying that it is not a valid address.
Do not buy from here as you'll only be disappointed.
2 January 2020
Unprompted review
Reply from Irisruby
Dear Sarah,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
Sometimes, we'll ship out an order separately to save the shipping cost.
If the remaining items have not been shipped yet, you can contact us to apply for cancellation.
Please don’t hesitate to email us if you have any questions.
If I could have given no stars I would have!
If I could have given no stars I would. Avoid this company at all costs, the appalling reviews are all true I just wish I had thought about checking this website before ordering.
The clothes are of the lowest imaginable quality and not ANYTHING like the photographs, the material is thin, the construction shoddy at best, disgracefully low design quality and the worst customer service I have ever come across. Despite following the rules for return (emailing with the laborious task of
listing all details of (every) item I needed to return) they delay and delay with generic replies and now at least a month later I am still waiting just for the return label. The address for return is not published (it is in China somewhere) and so you can't returned without the label being sent from them. I am seriously concerned that I will bear the cost of return to China and the will just not reply or deny receiving the parcel. I would sue them but without an address .... however Which may be able to help me there
I am extremely unhappy and would advise anyone to avoid at all costs. I shall be attempting to contact trading standards and Which to see if they can stop this company trading here and also will be complaining to Facebook because they are allowed to advertise there and that is where is I was unfortunate enough to discover the company from.
Iris Ruby if you are reading this - please just refund me - I shall throw the clothes away, they are so awful you won't be able to sell them anywhere anyway. AL order/query number: RIS822120657
1 January 2020
Unprompted review
Reply from Irisruby
Dear Anne,
Sorry to hear such a negative review from you.
Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue. Thus, we'll offer partial refund for keeping order at the first beginning. But if you don't want to take partial refund, you can return order to China for full refund.
As we checked, you've accepted 25% refund for keeping the items and the refund has been sent to your original payment account as well.
There are some products in your order that are not shipped. Do you still need them? If you don't want to wait any longer, you can contact us by email to cancel and refund.
You can contact us at service@irisruby.com to handle your issue.
Do not use this company they are not to be trusted
Do not use this company they say they have easy returns but they are based in China. They only sent me one item which was faulty then I realised it was going to be difficult to return I contacted Paypal to complain. I never received the remainder of the order over £62 worth of goods. They blamed Paypal and said I needed to to the claim to receive the remainder of the goods I did this and then got notifications the goods were out of stock. I asked for my money back and I still haven’t received it. I have went found in circles with PayPal trying to get them to help. I have emailed lots of time but they don’t reply all this at Christmas when I thought I had bought gifts but got none back and also no money to buy elsewhere. Terrible company I will change this review if they give me my money back.
Update they have read this review at the end if March 20 and have just regurgitated all their policies. They have my email address that should be enough to find my order. Again poor customer service. In addition I have discovered Paypal pay for returns so that is worth folk knowing. The only item I received was faulty so I gave it to a charity shop. It’s the remainder or the order which I never received that they should have given my money back. I have went round in circles with them and Paypal.
31 December 2019
Unprompted review
Reply from Irisruby
Dear Lavinia,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Badly cheated
Badly cheated - received 2 pairs of gloves, 2 scarves which do not resemble the photo and nothing else despite constant complaints - they just email me to look around for the packages and ask neighbours as they claim they were dispatched. If they either refund me or send the goods I will change my review. Comments after IrisRuby’s response - How can I send the goods back, as you suggest, when I haven’t received them in the first place? We are in the midst of corona virus now and this seems trivial by comparison but you have cheatedme.
31 December 2019
Unprompted review
Reply from Irisruby
Dear Daisy,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY - IT IS CLEARLY A TOTAL CON. I ordered a lovely scarf in a felt material with applique. It looked very stylish and 'crafted'. What they sent was an apalling abomination in printed nylon which resembled the scarf as much as a potato resembles a french fry. Absolutely disgusting rubbish.
31 December 2019
Unprompted review
Reply from Irisruby
Dear Lesley,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Report them to econsumer.gov
30 December 2019
Unprompted review
Reply from Irisruby
Dear Eve,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
Very poor quality
Very poor quality. I bought my daughter what I thought was a knitted jumper it came and was like a polyester t shirt!!! My bag came this morning and exactly the same quality. They should be barred from advertising disgusting quality and total misrepresentation.
29 December 2019
Unprompted review
Reply from Irisruby
Dear Linda,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Poor quality product
Poor quality product, wrong size, in practice not returnable owing to cost of postage.
29 December 2019
Unprompted review
Reply from Irisruby
Dear Meg,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
Buy British - Quality over quantity!
What I love about these fake Chinese online companies is that when Britain comes out of the EU we will be forced to fend for ourselves once again because we are so FED UP of the utter rubbish that is imported to the UK from Europe and China. Not only are alot of products inferior in quality, they are also dangerous and do not meet our regulations.
At least when you 'Buy British' there is a good chance the customer could turn up on your doorstep if the product is poor and the customer service is shoddy!
You may pay a bit more but at least you know the item will last.
These online companies may seduce us with their on-screen photos but I for one am utterly tired of being ripped off in every sense of the word!!!!!
Buy British, put quality over quantity...
29 December 2019
Unprompted review
Reply from Irisruby
Hi Alex,
Sorry to hear such a negative review from you.
May I know what is your order number please? We will take good care of your issue after that. You can contact us at service@irisruby.com to handle your issue as well.
According our return policy, items can be returned/exchanged for any reasons within 15 days from the delivery date. Customer will be responsible for return shipping cost.
If you're not satisfied with our products, you can contact our customer representative to get a return slip.
You will receive full refund after we receive your return package.
Please don’t hesitate to email us if you have any questions.
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