Iris Lee Gallery Reviews 55

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that the artwork often exceeds expectations and looks even better in person than online. Many appreciate the excellent customer service, highlighting clear communication, responsiveness, and the helpfulness of the staff. People also frequently mention the secure and careful packaging, ensuring items arrive in perfect condition. However, some customers also noted issues with the delivery service, mentioning that the stated delivery times were not accurate and that shipments took longer than expected. A few other people also felt that the product received did not match the online representation, describing the artwork as less appealing in person.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many expressing delight over the excellent quality... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality and... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the excellent and responsive... See more

Service

Customers had positive experiences with service. Many reviewers found the service excellent, attentive, and... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some reviewers praise the safe and well-packaged... See more

Based on these reviews

Rated 5 out of 5 stars

I had an excellent experience with my purchase at IrisLeeGallery. The costumer service was very helpful and we stayed in contact during all the process: from the choice of the painting till the very e... See more

Rated 5 out of 5 stars

This was the best customer service ever. They answered every email so quickly sent me a picture of the artwork when they were done creating it so I could approve it and kept in touch with me the whole... See more

Rated 5 out of 5 stars

Iris Lee Gallery is incredible! We ordered art work from them that was absolutely perfect! Once we received the original art it was even better than we expected. We have since ordered two more... See more

Rated 5 out of 5 stars

I loved their arts so beautiful and exactly as in the picture. Their service is amazing they send you a picture of the products you order before they ship and ask if you have any remarks✔️The art arri... See more

Rated 1 out of 5 stars

Please do not believe the delivery time or any other tall tales you'll hear. So far, it's been "the artist is doing it," but the Chinese New Year delayed it 15 days. "We'll have a picture for you tom... See more

Company replied

Rated 2 out of 5 stars

The picture looks so pretty, but then in person it wasn’t near as pretty. It looked more glittery on the picture but in person it’s just clumped up paint. I don’t think it was worth the money.

Rated 4 out of 5 stars

Art work was pretty much precise as seen on their website. The time frame took a little longer than expected, however once artwork arrived it was packed very carefully and protected from any damage... See more

Rated 4 out of 5 stars

I liked that I was able to review a photo of my painting and request changes prior to shipment. Communication was good. The painting I received looks great in my space, and I am pleased with the end... See more

Rated 5 out of 5 stars

I was contacted prior to shipment to be sure I was completely satisfied. They made a minor adjustment, and I love the results. Items were packed securely to prevent any damage during shipping. What... See more

Rated 5 out of 5 stars

I’m truly impressed with my experience at IrisLeeGallery. The painting is even more beautiful in person than it looked online — the texture and details are absolutely stunning. It completely trans... See more

Rated 5 out of 5 stars

For this beautiful Christmas tree paining from IrisLeeGallery! I love everything about it, the texture, the frame and it was packaged with so much love and care! I look forward to pulling this out... See more

Rated 5 out of 5 stars

Second purchase from ILG and thrilled with our latest piece....Branch of Radiance! Packaging is over the top protecting the pieces through international delivery! Company is responsive to all reques... See more

Rated 5 out of 5 stars

Molly was very helpful with my order. I had never purchased something like this via mail. Painting is beautiful and it is exactly as pictured. Would purchase again from this Company.

Rated 5 out of 5 stars

I love our Ethereal Blossom painting. The colors are beautiful. The art work arrived package very securely and gives a great look in our dining room.

Rated 5 out of 5 stars

This modern artwork is beautiful. The quality really stands out, and it looks great in any space. It adds a stylish, contemporary touch to any room.

Rated 5 out of 5 stars

I absolutely love my painting, I should’ve gotten a larger piece for the wall that I have it on, but it’s beautiful all the same!

Rated 5 out of 5 stars

The only problem i had was not with the item but with the shipping the piece I ordered is beautiful and exactly like it was advertised great job on all 3 of the pieces I received

Rated 5 out of 5 stars

The customer service was very responsive and made my piece exactly as I wanted.looks fabulous in my room!

Rated 5 out of 5 stars

When I saw this painting (Time Travel), I knew it was the right piece for my room. I was not disappointed. Well packaged and arrived on time. I already have a second picture picked out.

Rated 5 out of 5 stars

The painting was even lovelier than I had hoped! It arrived in perfect shape!!! I know we’ll enjoy it for years!

Rated 5 out of 5 stars

The communication was great! The painting arrived and it is amazing. Couldn’t ask for a better experience!

Rated 5 out of 5 stars

Beautiful painting, love it! Looks great in my bedroom! Highly recommend

Rated 5 out of 5 stars

The picture was exactly as it looked and is a welcomed addition to our room!

Rated 5 out of 5 stars

Came packaged well with no damage. It did take over 3 weeks to arrive. Very nicely framed and paint did not stick to textured paint.

Rated 5 out of 5 stars

Excellent quality very well made .. looks more elegant in person i love it

Rated 5 out of 5 stars

Communication was great. Product was great. Well worth any wait

Rated 5 out of 5 stars

The painting is beautiful. I really appreciate making the time frame I requested. Great communication and wonderful to work worth.

Rated 5 out of 5 stars

More beautiful than I expected..my artist did a great job! Lots of compliments from my family and friends. I’m saving for my next piece of art from ILG! Sincerely, Susan Chaney

Company replied

Rated 5 out of 5 stars

I had an amazing experience with Iris Lee Gallery from start to finish. The entire process was smooth, professional, and well organized. Communication was clear and timely, and they were very helpful... See more

Company replied

Rated 5 out of 5 stars

I loved the painting. The service was excellent—very attentive and detail-oriented. I love that they can make color adjustments. The quality of the painting is impeccable, and the packaging was perfec... See more


Company details

Written by the company

IrisLee Gallery offers hand‑painted luxury oil paintings on canvas. Explore museum‑quality original artwork, perfect for your modern wall decor.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

55 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Please do not believe the delivery time…

Please do not believe the delivery time or any other tall tales you'll hear. So far, it's been "the artist is doing it," but the Chinese New Year delayed it 15 days. "We'll have a picture for you tomorrow to approve." Today nothing. A web search found the same one on two other websites, but a deeper dive revealed that the sites have different names, yet all appear to be owned by the same company. Bottom line, they all come from China, and if you're looking for something and are not sure, go to someone in the U.S. Receiving it in 5-7 days is a lie. DO NOT BUY. I wish they had a no-star rating to give.

19 March 2026
Unprompted review
Iris Lee Gallery logo

Reply from Iris Lee Gallery

Hi there,

We’re truly sorry to hear about your frustration, and we understand how important clear timing and communication are.

However, we’d like to clarify the actual timeline of your order for full transparency:

Our website clearly states a production time of 1–2 weeks, as each piece is 100% hand-painted to order.

Your order was placed on March 12, and your painting was fully completed by March 19 — within 7 days, which is well inside our promised timeframe.

As part of our process, we sent you a photo of the finished artwork for approval before shipping, but unfortunately, we have not yet received your confirmation.

Regarding shipping, the 5–7 day delivery applies after the artwork is approved and shipped, not from the order date.

We always strive to be transparent and responsive, and we regret if this experience felt otherwise. Your painting is completed and ready to ship — we’re simply waiting for your approval to proceed.

We remain here to assist you and would genuinely like to complete your order as expected.

Best regards,
Customer Support Team

Rated 5 out of 5 stars

Elegant

Excellent quality very well made .. looks more elegant in person i love it

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I loved the painting

I loved the painting. The service was excellent—very attentive and detail-oriented. I love that they can make color adjustments. The quality of the painting is impeccable, and the packaging was perfect. 100% recommended.

16 March 2026
Unprompted review
Rated 4 out of 5 stars

Looks great in my space!

I liked that I was able to review a photo of my painting and request changes prior to shipment. Communication was good. The painting I received looks great in my space, and I am pleased with the end result.
Tracking information could be improved, and I would have liked to know that the painting came from China before I ordered it.

16 February 2026
Rated 5 out of 5 stars
Iris Lee Gallery logo

Reply from Iris Lee Gallery

Thank you so much for your kind review!
We’re truly happy to hear that you love the painting. Every piece is carefully hand-painted by our artists, so it means a lot to us when customers appreciate the craftsmanship.

Your support encourages our team to keep creating beautiful artwork. We hope the painting brings warmth and inspiration to your home.

Thank you again for choosing us!

Rated 5 out of 5 stars

I had an amazing experience with Iris

I had an amazing experience with Iris Lee Gallery from start to finish. The entire process was smooth, professional, and well organized. Communication was clear and timely, and they were very helpful in answering all of my questions.
I highly recommend Iris Lee Gallery to anyone looking for a seamless and positive experience. I will definitely be working with them again in the future!

10 December 2025
Unprompted review
Iris Lee Gallery logo

Reply from Iris Lee Gallery

Thank you so much for your kind review!
We’re truly happy to hear that you love the painting. Every piece is carefully hand-painted by our artists, so it means a lot to us when customers appreciate the craftsmanship.

Your support encourages our team to keep creating beautiful artwork. We hope the painting brings warmth and inspiration to your home.

Thank you again for choosing us!

Rated 5 out of 5 stars

I loved their arts so beautiful and…

I loved their arts so beautiful and exactly as in the picture. Their service is amazing they send you a picture of the products you order before they ship and ask if you have any remarks✔️The art arrives well packed and in great wrap. I loved my experience and looking forward for adding more products from their website. I highly recommend 👌

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful Artwork and Great Service

I’m truly impressed with my experience at IrisLeeGallery. The painting is even more beautiful in person than it looked online — the texture and details are absolutely stunning. It completely transformed my space.

The customer service was also excellent. They kept me updated throughout the process and even shared photos before shipping, which made me feel very confident about my purchase.

Everything arrived safely and well packaged. Overall, I’m extremely satisfied and would definitely recommend IrisLeeGallery to anyone looking for high-quality hand-painted artwork.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

More beautiful than I expected..my…

More beautiful than I expected..my artist did a great job! Lots of compliments from my family and friends.
I’m saving for my next piece of art from ILG!
Sincerely,
Susan Chaney

9 February 2026
Iris Lee Gallery logo

Reply from Iris Lee Gallery

Thank you so much for your beautiful words 🤍

We’re absolutely thrilled to hear that the painting exceeded your expectations! Your kind compliment means the world to both us and the artist who created your piece. Knowing that your family and friends admire it as well truly makes our day.

We can’t wait to create your next artwork when you're ready ✨
Thank you for being part of the IrisLeeGallery family.

Rated 2 out of 5 stars

I received a bill for $17 and some…

I received a bill for $17 and some change from UPS for a tariff charge. Shipping and delivery fees were supposed to be included

26 December 2025
Iris Lee Gallery logo

Reply from Iris Lee Gallery

Dear, there may have been a misunderstanding regarding the customs duty. We actually offer two options:

We can cover the customs duty on your behalf, and you won’t need to pay anything.

Some customers prefer to receive their order as quickly as possible and choose to pay the customs duty first. In that case, after payment, you can contact our customer service at info@irisleegallery.com
, and we will refund the full amount to you. You will not need to bear any additional cost.

The price you paid at checkout is the final price, with no extra charges. If any additional fees occur, we will refund the corresponding amount to you. Please rest assured.

Since you mentioned that you’ve already paid the customs duty, please contact our customer service so we can process the refund for you. We sincerely apologize for any inconvenience this may have caused.

Rated 5 out of 5 stars

Excellent customer service

Molly was very helpful with my order. I had never purchased something like this via mail.
Painting is beautiful and it is exactly as pictured.
Would purchase again from this
Company.

16 December 2025
Rated 5 out of 5 stars

Satisfaction 100/100

I had an excellent experience with my purchase at IrisLeeGallery. The costumer service was very helpful and we stayed in contact during all the process: from the choice of the painting till the very end. They cleared all my doubts and were always available through email. I really recommend it. The painting arrived to Italy in perfect conditions.

26 September 2025

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