Worst retailer ever...
I placed an order online and never received an email confirmation. My account showed the order was placed - the next day - same thing, no email and no updated info providing tracking.
The university I work for was in need of a supply at a quick speed, phone number unsuccessful at reaching. I finally was able to hear via email - they said they already sent tracking, my server must be messed up and needed to be fixed.
I told them I believed they were scamming me, why could they not provide me the tracking number since the email is clearly working...? This is their response: We don’t multiple emails after email stating the same thing and worded a different way. This again is making us believe you just don’t know how to use your email.
Here is another excerpt from our email interaction: “I am obviously getting your emails - please respond to this email and attach tracking information immediately. There should be a link you can send, or at least a shipping supplier and tracking number.” à We have already sent tracking last night and tracking confirmation clearly shows delivered to your email server. Either your email server is not working correctly or your own settings/configurations are wrong. Now obviously through common sense your brain should say to you “I wonder if they have access on their site” and that triggers you to go to. We keep the site pretty simple and if you look on the tope will see all the basic pages of a site along with one called “My Account” and that will give you access.
I'm not someone who angers easily, but my blood is boiling.