I purchased 3 different products from irestore site. Other than products being really on the very expensive side in general my experiences were good. Ordering is easy, shipping is smooth, products are... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I bought the bundle, elite, face, and neck/chest but have not used them long enough to assess how well they work. One opportunity I’ve observed is that the organization doesn’t know what I’ve alrea... See more
Company replied
My order arrived very quickly and I am very happy with the Flex LED Belt that I purchased. It gives me the flexibility of using it in different parts of my body comfortably. It is bigger and chunk... See more
Company replied
Company is excellent to work with and provides the medical hair information that was needed to make the purchase of iRestore helmet hair growth system. The helmet is very easy to operate and the Manua... See more
Company replied
Company details
Written by the company
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin. From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
The Most Trusted Laser Device Brand
Written by the company
- FDA-Cleared Technology and Dermatologist-Recommended
- Join our 500,000+ confident customers who’ve seen incredible results with iRESTORE.
Industry Leading Money-Back Guarantee
Purchase with confidence
We stand by the effectiveness of our products, offering an industry-leading guarantee:
Our advanced laser devices for hair growth come with a 12-month money-back guarantee. This extended guarantee ensures you have time to achieve real, visible results.
For our skin care devices, we offer an unmatched 100-day money-back guarantee—so you can confidently experience visibly firmer, younger-looking skin.
If you're not completely satisfied, you can return the device within the guarantee period for a refund.
Contact info
16811 Knott Ave, 90638, La Mirada, United States
- 1-888-487-1790
- info@irestorelaser.com
- irestorelaser.com
Meet the iRESTORE Elite
3.6
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from iRESTORE
Hi Joanie,
Thanks for the honest feedback, and looking forward to hearing positive results in the coming weeks.
I'm feeling the warm sensation
The quality material is excellent and I started to use it two days ago, I feel that is working with the warm feeling in my head. I will update after June when I can see if really works for me. Thank you!
16 February 2026
Reply from iRESTORE
Hi Key,
Thanks for sharing your initial thoughts and experience using the device. Wishing you all the best!
Prompt delivery
Prompt delivery and prompt response when I emailed a question
Thank you
15 February 2026
Reply from iRESTORE
Hi Christine,
Thanks for the positive feedback and wishing you all the best!
Four days in.
I’ve only had it four days. I gave my experience 5 stars because I did receive it and it seems to work properly. A little early for a review of results.
28 February 2026
Unprompted review
Reply from iRESTORE
Hi Randy,
Thanks for the positive feedback and looking forward to hearing positive results in the coming weeks.
Reply from iRESTORE
Hi Julie,
Thanks for the feedback and wishing you all the best!
Great products
Great products , great communication.pleasure to work with
27 February 2026
Unprompted review
Reply from iRESTORE
Hi Joseph,
Thanks for the feedback and wishing you all the best!
Happy
Really easy to buy and so far I'm very happy with the results.
26 December 2025
Unprompted review
Reply from iRESTORE
Hi Chris,
Thanks for sharing your experience and wishing you all the best!
I purchased this with super excitement
I purchased this with super excitement. After I placed the order, the delevery period of 7 days totally disappointed me, but it took morethan 10days for me to get it. I don't know anything about this product. I may update product related review later.
7 February 2026
Reply from iRESTORE
Hi Aravind,
Thank you for your honest feedback.
We’re sorry the delivery took longer than expected. We understand how disappointing that can be, especially when you were excited about your purchase. Thank you for your patience.
We look forward to hearing your thoughts once you’ve had the chance to try the product, and we’re here if you need any help.
Untrustworthy, unaccountable, unhelpful
I ordered their product which was stolen off my porch. Despite having a shipping guarantee, and meeting the required parameters, Irestore did not stand by their policy or agreement. Several attempts to get help from customer service were frustrated with automated messages, lengthy delays before finally getting instructions that were not helpful in resolving the issue. DO NOT TRUST THIS COMPANY.
21 January 2026
Reply from iRESTORE
Hi Ryan,
We’re truly sorry to hear about your experience. We understand how frustrating it is to have a package stolen, especially when you were expecting support through the shipping guarantee.
While we do offer a Shipping Protection, it does come with specific terms and conditions that must be met in order to qualify for a replacement or refund. These requirements are outlined in the policy and typically include timelines for reporting, documentation, and confirmation details. If any of the required conditions are not fulfilled, we’re unfortunately unable to reship the order or process a refund.
We know this isn’t the outcome you were hoping for, and we understand how disappointing that can be. Our team’s goal is always to follow the policy fairly and consistently for all customers.
The product has arrived and was…
The product has arrived and was delivered on the date promised. It's packaged nicely. I purchased the package which included the elite 510 helmet, shampoo & conditioner, supplements, and an additional 3-year warranty.
One challenge that I had was finding my order number. It is not listed on the packing slip, nor is located on the box it's shipped in... you need to refer back to your e-mail order to locate this, so don't delete it before registering for your extended warranty.
Second challenge is getting off the radar of this company for reviews! I get far more than one follow up begging for a review each week and also receive text messages. So, I've finally given in and hope that the Jack Russell terror persistence will let up for my inbox and text messages.
To me, it would seem more appropriate to follow up regarding my experience after the expected 3 - 6 month wait to see gains in my hair growth.
4 February 2026
Reply from iRESTORE
Hi Peter,
Thank you so much for your detailed review. We truly appreciate it!
We’re glad to hear your order, including the iRESTORE Elite device bundle and extended warranty, arrived on time and well-packaged.
Thank you as well for pointing out the difficulty in locating the order number and the volume of follow-up messages. We sincerely apologize if the review requests felt overwhelming — that feedback is valuable, and we’ll be sharing it with our team.
We agree that checking in around the 3–6 month mark makes perfect sense. Wishing you great results on your hair growth journey!
I am 2-months into my hair regrowth…
I am 2-months into my hair regrowth journey. I have been using the elite daily for 12 minutes and already seeing growth. I’m looking forward to seeing my results at the end of the year!
24 February 2026
Unprompted review
Reply from iRESTORE
Hi Marguerite,
Thanks for the feedback and wishing you all the best!
Nightmare. Dead on Arrival. They said they Won't Refund unless I use DEAD product for 1 year.
Nightmare. I will bypass the ordering frustration, the delivery mess and lack of customer service, and go to the product mess. I received it, unpacked the hair helmet, put on the helmet, plugged it in . . . DEAD. I tried different head positions, I tried different outlets. DEAD. After various calls where I sent them the video, they said I could return the helmet and they may refund my $ after they review it. What?! I called the day I received it and I have kept calling even though they didn't call me back. Then I went to PayPal and their response: they would not refund because I need to use it for a year. So what are they saying: I need to wear a helmet that doesn't work consistently for 1 year? I could put a baseball hat on with the same results. No power. That is what they consider good customer service and a good product? Is this a scam company? Seriously, is it?
----- my response --- I did get the voicemail but it now asked for a serial #. Unfortunately a rep told me to send it back (to get a chance of getting a refund for it being dead). So I am confused since another rep wanted me to put a dead helmet on my head consistently for a year (again I could have purchased a football helmet for less money if you just want something to sit there with no red light). So, I don't have it. I also don't have my money. I have nothing.
22 February 2026
Unprompted review
Reply from iRESTORE
Hi Barb,
We sincerely apologize for the inconvenience. This is absolutely not the experience we want you to have, especially with a brand-new device.
We tried calling you to make things right, but the call was routed to voicemail. We’ll attempt to reach you again tomorrow, and one of our representatives will also follow up via phone or email to ensure we connect.
Please rest assured that your case is being prioritized, and we’ll handle this accordingly to get it resolved as quickly as possible.
The buying process is easy
The buying process is easy but the web page a bit confusing on the price information. Having the option of having someone to contact for help is good.
22 February 2026
Reply from iRESTORE
Hi Alejandro,
I’m glad the buying process felt easy overall. Apologies if the pricing on the website felt a bit confusing. That’s definitely not our intention, and your feedback helps us see where we can make things clearer.
I’m also happy to hear that having someone available to contact for help was a positive part of your experience. We always want you to feel supported if you have questions.
Thanks again for taking the time to let us know. It truly means a lot.
Reply from iRESTORE
Hi Dave,
Thanks for the feedback and wishing you all the best!
Reply from iRESTORE
Hi Karen,
Thanks for the feedback and wishing you all the best!
Reply from iRESTORE
Hi David,
We sincerely apologize for the delay and any frustration caused by the longer UPS Ground shipping timeframe of 7–10 business days.
Upon checking your order, we can confirm that it has already been delivered. We truly appreciate your patience throughout the process.
If you’re unable to locate the package or need any further assistance, please let us know and we’ll be more than happy to help.
Reply from iRESTORE
Hi Sam,
Thanks for the feedback and wishing you all the best!
There helping every person loosing hair
There helping every person loosing hair
21 February 2026
Unprompted review
Reply from iRESTORE
Hi Romulo,
Thanks for the feedback and wishing you all the best!
I have only used once but the product…
I have only used once but the product seems high quality.
20 February 2026
Unprompted review
Reply from iRESTORE
Hi Romulo,
Thanks for the feedback and wishing you all the best!
Reply from iRESTORE
Hi Alecio,
Thanks for the feedback and wishing you all the best!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.