They responded quickly and set up an appointment on the same day. It might seem odd that the chap drives round and does the fix in his car but bear with him. He told me my phone was a special edition... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This service was great, as a disabled person they made it easy as they collected the device then repaired it and sent it back. Would def use again if needed. Its good to know that these places exist i... See more
Company replied
Excellent service! Very professional. The technician arrived exactly when he promised, communicating by WhatsApp advising of precisely when and where he would arrive. His car was full of high quality... See more
Company replied
After multiple unsuccessful attempts to have my iPhone 15 Pro Max battery replaced through Apple and their authorised repair providers, I finally came across Marty at iRepairMan – and I’m so glad... See more
Company replied
Company details
- Mobile Phone Repair Shop
- Computer Repair Service
- Mobile Home Supply Store
- Phone Repair Service
- Screen Repair Service
- Trade School
Written by the company
iRepairMan is a UK-based mobile device repair service, operating since 2015 and built on a clear set of values: Helping – Integrity – Advantage. These principles guide how we work, communicate, and support our customers. We repair a wide range of devices, including Apple iPhone, iPad, Apple Watch, and MacBooks, as well as Samsung Galaxy, OnePlus, Huawei, Google Pixel, and many other Android models. Our services cover screen and battery replacements, diagnostics, and general fault finding, with an emphasis on clear explanations and realistic expectations. We provide a call-out repair service, meaning we come to your home, workplace, or agreed location—often the same day, including evenings and weekends. Our main coverage area includes Central London and Greater London, and we also serve customers across England and the wider UK through our secure pick-up and drop-off repair service. Some device issues, particularly those involving liquid damage or internal corrosion, can be unpredictable. When this happens, we take the time to explain the risks, limitations, and available options before proceeding. If a device is not economically repairable, we are upfront about it. All repairs include a parts warranty covering manufacturing defects, and we aim to keep customers informed before, during, and after the repair. We don’t believe in pressure selling or vague promises. We believe in helping people, acting with integrity, and giving customers a genuine advantage through convenience, transparency, and dependable service. — iRepairMan Team
Contact info
128 City Road Old Street, EC1V 2NX, London, United Kingdom
- 020 7046 0476
- Hello@irepairman.co.uk
- irepairman.co.uk
4.2
Great
626 reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely brilliant
Absolutely brilliant, very reliable kept me updated regarding the ETA, amazing service.
8 May 2026
Unprompted review
Avoid avoid avoid at all costs
Avoid avoid avoid at all costs. Departed with £200 with false promise that phone will become like new once broken screen is replaced. Reported number of issues onsite before he leaves after screen replacement. He says give it a time and it will work! Found so many issues that phone is totally unusable with SIM not recognised. Speaker doesn’t work and the list goes on. When reported again he said work is under warranty and if we want fix the issues send the phone to their workshop at my costs! But I paid to fix the issues on site! Please guys don’t fall in the tricks of this guy and protect your money.
5 March 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
We are sorry to hear that you feel disappointed with your experience. However, we must clarify several points in your review as they do not accurately reflect the service provided.
Your device had pre-existing damage prior to repair, and during the appointment we explained that severe impact damage can sometimes affect additional internal components beyond the screen itself. The service requested and completed was a screen replacement, which was successfully carried out on-site.
When you reported further issues afterwards, we did not refuse support. We advised that the device would need to be inspected at our workshop under the warranty process because certain faults — such as network recognition, audio, motherboard-related issues, or hidden damage — cannot always be fully diagnosed roadside during a mobile call-out repair.
As stated in our terms and warranty policy, workshop inspection or collection may be required for advanced diagnostics. This is standard practice within the repair industry and was not an attempt to avoid responsibility.
We categorically reject the suggestion of “false promises” or “tricks.” Thousands of customers across London use our same-day mobile repair service successfully, and we always aim to resolve genuine concerns professionally and fairly.
We remain willing to inspect the device further and assist where possible under the appropriate diagnostic process.
I made the mistake of taking my phone…
I made the mistake of taking my phone with a broken screen to the local shop, which ended up breaking the phone in a different way. IRepairMan came fast and were effective at fixing my phone and were kind enough to wait to make sure the same issues from the first repair didn’t happen again. Would highly recommend!
6 May 2026
Unprompted review
Very bad experience with this company
Very bad experience with this company, bad communication, late response, not trained at all. Very disappointed
30 April 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear George,
We’re sorry to hear that your experience didn’t meet expectations.
At iRepairMan, we aim to provide clear communication and a reliable service, so it’s disappointing to see that this wasn’t reflected in your case. Your feedback is taken seriously, as it helps us improve how we support our customers.
Some repairs—especially where underlying faults are involved—can take a little longer to properly diagnose and resolve, but we understand how important timely updates are throughout the process.
We’d really appreciate the opportunity to speak with you directly and understand what went wrong, so we can put things right where possible. Please feel free to contact us at your convenience.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Customer,
Thank you for your kind words.
We’re really pleased to hear you found the service helpful, professional, and prompt — that’s exactly what we aim to deliver on every visit. It’s also great to know our friendly approach made a difference.
We truly appreciate your support and look forward to assisting you again whenever needed.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
Amazing service- trustworthy and…
Amazing service- trustworthy and reliable. Excellent communication. There are so many cowboys around but these are genuine. 5 star service
1 May 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Victoria,
Thank you for taking the time to share such a thoughtful review.
We’re really glad to hear you found the service trustworthy, reliable, and well communicated — that’s exactly the standard we aim to maintain on every job. Your comment about trust means a lot, especially in an industry where confidence in who you’re dealing with is so important.
We truly appreciate your support and look forward to helping you again whenever needed.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
This service was great
This service was great, as a disabled person they made it easy as they collected the device then repaired it and sent it back. Would def use again if needed. Its good to know that these places exist in a world where its so difficult to get any help, this organisation was so helpful and their customer service was excellent. Kept me updated the whole time
1 April 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Kelle,
Thank you so much for your kind and thoughtful feedback.
We’re especially pleased to hear that our collection and return service made things easier for you. Providing a convenient and supportive experience is something we genuinely care about, so it means a lot to know we could help in a way that worked for your situation.
Keeping you updated throughout the process and delivering reliable customer service is exactly what we strive for, and we’re glad this came through clearly.
We truly appreciate your trust and would be more than happy to assist you again whenever needed.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
Excellent service
Excellent service, arrived promptly within the 2 hours, changed the broken led screen within the 25 mins time scale, polite and professional, would definitely recommend
27 April 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Mr Wright,
Thank you for your great feedback.
We’re really pleased to hear that everything went smoothly — from arriving within the promised time to completing the screen repair efficiently. It’s good to know the 25-minute turnaround and our approach made a positive impression.
We appreciate your recommendation and look forward to helping you again whenever needed.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
3 Months, No Repair, No Response – County Court Judgment Issued
If I could give this review less stars that just the one than I would.
I paid £400 to this company only after being assured in writing that my phone could be repaired and that my data would be safe.
After they took possession of my phone on 8 December, communication became extremely poor. I repeatedly had to chase for updates, often receiving no response for extended periods. Over a month later, I was informed that the phone could not be repaired. It then took a further two months for the device to be returned, meaning it was held for a total of three months until I received it back on 8 March.
Due to being self-employed and reliant on my phone for work, I had no choice but to replace it through my insurance after the company stopped responding altogether.
I was offered only a minimal refund for the delay in returning my phone as a goodwill gesture, despite the service not being delivered as promised.
As a result, I issued a claim and a County Court Judgment has now been entered against this company, which they failed to respond to.
This experience was frustrating, time-consuming, and avoidable. I would strongly advise others to exercise caution before using this service.
*************
Update: The company has stated that this matter is “before the courts”. For clarity, this is incorrect. A County Court Judgment has already been entered against them following their failure to respond to the claim when it was before the court.
23 March 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Ebony,
Thank you for your feedback.
This case involved a device affected by significant liquid damage, with circuit repair, which is one of the most complex and unpredictable categories of repair due to the risk of internal corrosion and component failure. In such situations, successful recovery cannot always be guaranteed.
We acknowledge that the communication and turnaround time in this instance did not meet our standard, and we regret that aspect of the experience.
As this matter is now before the courts, it would not be appropriate for us to comment further on the specifics in a public forum.
We remain committed to maintaining professional standards and continuously improving our service processes.
Kind regards,
iRepairMan
Excellent service provided by Maratib…
Excellent service provided by Maratib Ali, iPhone repaired at home within 20 min and good quality
15 March 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Andre,
Thank you for your kind feedback.
We’re really pleased to hear you were happy with the service and the quality of the repair. Completing the job efficiently at your home while maintaining a high standard is exactly what we aim for.
We appreciate your support and look forward to helping you again whenever needed.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
Smashed phone at 20:00
Smashed phone at 20:00, repaired by 23:00, great communications, great customer service. Drove to my hotel and fixed the phone in reception for me. Absolutely would recommend!
12 March 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear John,
Thank you for your fantastic feedback.
We’re really glad we could assist you quickly that evening and get your phone repaired within a few hours. Providing a responsive service, clear communication, and the flexibility to meet you at your hotel is exactly what we aim for.
We truly appreciate your recommendation and are always here if you need us again.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
Fast. Good communicating. Very happy
Fast, good communicating. Very convenient. Much better than taking your phone into a shop
11 March 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Myles,
Thank you for your great feedback.
We’re really pleased to hear you found the service fast, convenient, and easy to communicate with. That’s exactly the experience we aim to deliver — saving you the hassle of visiting a shop.
We appreciate your support and would be happy to help again whenever needed.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
10/10 experience
My friend’s phone broke just before leaving for Heathrow and traveling back home. Found iRepairman and with their quick reply, her travels were saved! Extremely grateful - 10/10 experience!
12 March 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Rose-Mari,
Thank you for such a wonderful review.
We’re really glad we could step in at the right moment and help your friend before her journey. Situations like that can be stressful, so it’s great to hear our quick response made a difference and kept her travel plans on track.
We truly appreciate your support and are always here whenever you or your friends need us.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
Perfect service
Perfect service, came at the correct time and fixed my phone in 20 minutes.
Will absolutely recommend 👌
12 March 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear May-Eva,
Thank you for your lovely feedback.
We’re really pleased to hear everything went to plan — arriving on time and completing the repair quickly. Delivering a smooth, reliable service is exactly what we aim for.
We truly appreciate your recommendation and are always here whenever you need us.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
Excellent service
Excellent service! The whole experience was brilliant, from quick replies, to getting an appointment at a time that suited me, and then my phone being fixed at my house, the whole process was so convenient and stress free. Would definitely recommend.
7 March 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Jessica,
Thank you for your wonderful feedback.
We’re really pleased to hear the whole process felt smooth and stress-free — from quick responses to arranging a time that suited you and completing the repair at your home. That convenience is exactly what we aim to deliver.
We truly appreciate your recommendation and your support, and we’re always here whenever you need us again.
Kind regards,
iRepairMan Team
Helping – Integrity – Advantage
Poor quality repair and service
I paid £200 to have my iPhone screen repaired and the experience was extremely disappointing.
After the repair, the shop admitted in writing that the screen fitted was "low quality parts it is standard OLED great quality for the price." This explains the issues I noticed immediately when I got my phone back. The brightness and colour quality are extremely poor compared to the original screen. Even at the lowest brightness setting the screen cannot be used properly outside in daylight. The display looks dull and washed out compared to an original screen.
Within three days, a hairline crack appeared on the screen. This crack then continued to spread. Given how quickly this happened, it strongly suggests the screen installed was of very poor quality.
Trying to resolve the situation was frustrating. I had to message the shop several times over several days before getting a response. When they finally replied, the only solution offered was “£25 off another repair.”There was no refund, no compensation, and no acceptance of responsibility.
Instead, I was told “you should have educated yourself more before getting your phone repaired and shouldn’t expect Apple genuine parts.” For clarity, I did not expect genuine Apple parts for £200. What I did expect was a functional screen that could be used in daylight and wouldn’t crack within three days.
The shop also refused to take any responsibility for the crack, stating that any screen with a new crack would not be covered under warranty, regardless of how soon it appeared after installation.
Communication was also unprofessional. During the conversation I was told “We will remain regret that we served ungrateful people.”
After paying £200, I’m left with a poor-quality screen that cracked within days and a business that refuses to take accountability.
Would not use again.
22 February 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Thank you for your review. We take customer feedback seriously and would like to clarify a few points so readers have an accurate understanding of the situation.
The screen installed on your device was a standard compatible OLED replacement, supplied and fitted at the agreed price point. As is common across the independent repair industry, compatible parts can differ slightly from original manufacturer displays in areas such as brightness calibration and colour tone. It is clearly advertised on the website booking page.
Regarding the crack reported a few days after installation, our warranty — as outlined on our website and in our terms — does not cover physical damage such as cracks or impact. Once a screen has visible external damage, it cannot be treated as a manufacturing or installation fault. This is a standard policy followed across the repair industry.
Despite this, our team still attempted to assist and offered a discounted replacement as a goodwill gesture, even though the damage fell outside the warranty conditions.
We also regret if any part of the communication during the discussion came across in a way that felt unsatisfactory. Our intention is always to communicate clearly and professionally with customers.
As a service-focused business operating for many years and completing thousands of repairs across London, we remain committed to resolving concerns where possible. If you would like us to review the matter again, please contact us directly with your name, postcode and job reference number, and our team will be happy to assist further.
Kind regards,
Customer Support Team
iRepairMan.co.uk – On-Site iPhone, iPad & Android Repairs in London
Excellent service
Excellent service! Very professional. The technician arrived exactly when he promised, communicating by WhatsApp advising of precisely when and where he would arrive. His car was full of high quality screen replacement materials, and he did the job quickly on site. The price was far lower than I expected from his website, and an invoice was issued to me. I am careful who I pay money to, and checked out the company and VAT registration. All gave me confidence and the job is perfect. I have nothing but praise for this company. I don't know the cost on the high street, but the convenience was worth a lot to me. Thank you again.
27 February 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Andrew,
Thank you very much for your kind review and for taking the time to share your experience.
We’re pleased to hear that you found the service professional and convenient. Our goal at iRepairMan is to make device repairs as straightforward as possible by coming directly to our customers — whether at home, the office, or another location — and completing the repair on site where possible.
Clear communication, transparent pricing, proper invoicing, and carrying quality replacement parts are all part of the standards we aim to maintain on every job. It’s great to know that these details gave you confidence in the service.
Your feedback means a lot to our team, and we truly appreciate your trust in iRepairMan.
Kind regards,
iRepairMan Customer Support Team
iRepairMan – Helping • Integrity • Advantage
We repair at your place, same day.
Satisfied customer.
very efficient and quick response. I was kept up to date with arrival time. Marty came back a week later as there was an ongoing issue which he resolved. No complaints.
8 January 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Alexander,
Thank you for taking the time to leave your review. We really appreciate your feedback.
We’re pleased to hear that you found the service efficient and that the communication regarding arrival times was helpful. Sometimes a device may require a follow-up visit, and we always aim to ensure any remaining issues are fully resolved so the customer is satisfied.
Thank you again for your patience and for trusting iRepairMan with your repair. Your support means a lot to our team.
Kind regards,
iRepairMan Customer Support Team
iRepairMan – Helping • Integrity • Advantage
We repair at your place, same day.
Excellent service for an old device
iRepairMan successfully replaced the screen on my 1st-gen iPhone SE when other repair shops couldn't source the part due to the phone's age. Not only does the new screen look great and work perfectly, but they also fixed a dead zone on the leftmost edge that had been an issue for seven years since my previous screen replacement.
11 February 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear F. H.,
Thank you very much for your thoughtful review.
Older devices such as the 1st-generation iPhone SE can sometimes be challenging to repair because parts are not always readily available, so we’re pleased we were able to source the correct screen and bring the device back to full working condition for you.
It’s especially great to hear that the long-standing touch issue on the edge of the screen has now been resolved as well. We always aim to restore devices properly so customers can continue using them without unnecessary upgrades.
Thank you again for trusting iRepairMan with your repair and for taking the time to share your experience.
Kind regards,
iRepairMan Customer Support Team
iRepairMan – Helping • Integrity • Advantage
We repair at your place, same day.
Repair to iPhone 12 Pro.
What was great was they came over so quickly. Marty tried to repair it on the spot but the damage was more complicated, so he had to take it away. He kept me informed throughout the repair and my phone was delivered back to me in full working order. Besides all that, the very fact they come to your home and deliver the item back to you is amazing!
10 February 2026
Unprompted review
Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You
Dear Sandra,
Thank you very much for your kind review and for sharing your experience.
We’re pleased we were able to assist with your iPhone 12 Pro repair and get the device back to you in full working order. In some cases the damage can be more complex than initially expected, and when that happens we take the device for proper workshop diagnostics to ensure the repair is completed correctly.
Keeping customers informed throughout the process and making the service as convenient as possible — including collection and return — is something we always aim to provide.
Thank you again for trusting iRepairMan with your repair.
Kind regards,
iRepairMan Customer Support Team
iRepairMan – Helping • Integrity • Advantage
We repair at your place, same day.
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