I’m getting what I need from the service. Setup was a bit arduous with the notary process requiring extra efforts due to mistakes not caught in my initial attempt. No other issues since, though I have... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Overall a good service for entrepreneurs but the postal approval took me a lot of time and am not happy about it. However, the support tried to be responsive during the delayed process.
Company replied
Adding my husband to my account was like running the gauntlet until I encountered Haley and Lisa. The two of them went above and beyond to help me where others just kept directing me to the same thin... See more
Company replied
My ipostal1 experience overall wasn't so great, but my experience with Cami T. was AMAZING! When your billing system wouldn't take my card, after an hour of treasure hunting, Cami T. scheduled a time... See more
Company replied
Company details
About iPostal1
Written by the company
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4,000+ real street addresses
The #1 Digital Mailbox Service Internationally
4,000+ real street addresses
300+ addresses in Canada
We can receive your mail. You view and manage it using our app or website. Use your digital mailbox to protect your privacy, stop mail and package theft, register your company, upgrade your business image, or create a presence in multiple markets complete with local or toll-free phone number.
Plans from $9.99/month
Contact info
400 Rella Blvd. Suite 206, 10901, Montebello, United States
- 845-579-5770
- service@ipostal1.com
- ipostal1.com
4.3
Excellent
9K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I absolutely appreciate carly
I absolutely appreciate carly. Her customer service is AMAZING!!! she always goes above and beyond for the customer.
25 March 2026
Unprompted review
Reply from iPostal1
Hi Antonio,
Thanks for your review. We are happy to hear about your great experience with your mail center.
Sincerely,
iPostal1
Thank you🙏
I had a big issue with a mailboxprovider who didnt took action but ipostal was calling this agent till he took action🙏
24 March 2026
Unprompted review
Reply from iPostal1
Hi Marvin,
Thanks for your review.
We are sorry to hear about the issues described.
We are adding Customer Service representatives as quickly as we can, but increasing demand for our digital mailbox service has created an unusually high volume of emails and chats. Our response time will improve. Please note we are available Monday-Friday 9am-8pm ET.
Our service standards require tasks to be completed by end of day if submitted by 1:00 PM, or otherwise within 24 hours. We are following up with both you and your mail center to ensure these quality standards are maintained.
Sincerely,
iPostal1
My Green card and Japanese individual number card are not acceptedaccepted.
I tried online notary for USPS form 1583 with my US Green card and Japanese individual number card, which shows my address in Japan, several times, your system will not accept them. Actually I sold my house in Waukegan IL, and currently I live in Japan, I need your service.
11 February 2026
Unprompted review
Reply from iPostal1
Hi Yukio,
Thanks for your review.
The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. Our records show we sent you notifications via email to upload your documents. Please check the FAQs section at iPostal1.com for information on acceptable forms of ID.
Our Customer Service team will follow up with you.
Sincerely,
iPostal1
Reply from iPostal1
Hi Techumsa,
Thanks for your review.
Our goal is to make using iPostal1 simple and transparent. We recommend visiting our website at iPostal1.com to learn more about our service.
Our Customer Service team will follow up with you.
Sincerely,
iPostal1
Run far Away!
This is, perhaps, one of the most disorganized, cumbersome companies to ever do business with. Run! They requested I complete a 1583 form, which I did, over a year ago. All of a sudden, I was getting returned mail. Apparently, months later, they have no record of me completing this form. I lost a bid for a donation because I couldn’t get my affirmation letter from the IRS.
04/07/2026
I was contacted by one of the most compassionate managers, who did not equivocate. Accepted responsibility, was honest about the breakdown, and quick to fix it. I am satisfied with her remedy and her attitude about the matter. She was direct and matter of fact. I will stay with them.
22 March 2026
Unprompted review
Reply from iPostal1
Hi Surrea,
Thanks for your review.
Our records have been updated within our system, and your forms are now approved. We apologize for any difficulty you experienced.
Our Customer Service team has followed up with you and would like an opportunity to rectify this situation.
Sincerely,
iPostal1
Reply from iPostal1
Hi Brian,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Reply from iPostal1
Hi Slava,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
Shavonna was extremely helpful in…
Shavonna was extremely helpful in addressing my concerns.
23 March 2026
Unprompted review
Reply from iPostal1
Hi Davidson,
Thanks for your review. We are happy to hear about your great experience with our Customer Service team.
Sincerely,
iPostal1
i’m unable to pay you
i’m unable to pay you. when i log in and hit manage payment method it takes me straight to
mail box. no chance to add a different payment card. how do i pay you ?
23 March 2026
Unprompted review
Reply from iPostal1
Hi Chris,
Thanks for your review.
We are sorry to hear about the issue described.
Unfortunately, we are unable to identify your account from this review, and we need more information to understand your situation. Generally, you can update your payment method by navigating to your Account Settings and selecting Payment Method.
Please provide your information so our team can follow up with you.
Sincerely,
iPostal1
Agent was nice and dedicated to her job
Agent was nice and dedicated to her job
23 March 2026
Unprompted review
Reply from iPostal1
Hi Marc,
Thanks for your review. Our team works hard to provide great Customer Service, so we appreciate your feedback very much.
Sincerely,
iPostal1
Easy to set up and use
Easy to set up and use; more flexible than a P.O. Box.
6 February 2026
Unprompted review
Reply from iPostal1
Hi Daniel,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Good experience, wish my mail was more privagte
I was able to make an appointment and pick up my mail. I was discouraged to see that my private mail was in a file cabinet in a hanging folder! I expected a private box, but I guess you get what you pay for. I thought only USPS employees had access to USPS mail.
My account is: amcgrath815
20 March 2026
Unprompted review
Reply from iPostal1
Hi Ann,
Thanks for your review.
We are happy to hear you found our service to be helpful.
We take customer privacy very seriously and our goal is to ensure that our customers have a positive experience and get the most out of our service. We are sorry you experienced this issue.
Unfortunately, we are unable to identify your account from this review. Please provide your information so we can follow up with your mail center.
Sincerely,
iPostal1
Streamlined process to receive the…
Streamlined process to receive the emails and schedule for pick up and scan etc...
19 March 2026
Unprompted review
Reply from iPostal1
Hi Monica,
Thanks for your review. We are happy to hear that you have found our service to be helpful. A Digital Mailbox is a big improvement over the traditional mailbox, and with iPostal1, half of the price!
Sincerely,
iPostal1
Reply from iPostal1
Hi Adame,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Reply from iPostal1
Hi Conway,
Thanks for your review. We are happy to hear we are meeting your needs.
Sincerely,
iPostal1
Works great
Works great, easy to get set up. It’s a great service for people who travel!
23 March 2026
Unprompted review
Reply from iPostal1
Hi Larry,
Thanks for your review. We designed iPostal1 with people like you in mind, so you can travel freely and stay connected to your mail no matter where you are.
Sincerely,
iPostal1
Works great for me!
23 March 2026
Unprompted review
Reply from iPostal1
Hi Jon,
Thanks for your review. We are happy to hear about your great experience with our service.
Sincerely,
iPostal1
Love it
iPostal is a great alternative if you want a private address. Also, my mail seems to be handled with care, as opposed to USPS which is a total disaster. For a small monthly fee , I'm able to easily retrieve my very important communications. I am now worry free.
This is a real review. On the other hand, TP leaves a lot 2B desired.
23 March 2026
Unprompted review
Reply from iPostal1
Hi Nina,
Thanks for the great review. Our goal is to provide the best digital mailbox experience possible, so managing your postal mail and packages is easy and care-free.
Sincerely,
iPostal1
It was easy to pick up mail
It was easy to pick up mail. I don’t like the idea of paying a fee to pickup or forward mail. I thought it was apart of monthly fee. Also, it would be nice if a business number was offered.
18 March 2026
Unprompted review
Reply from iPostal1
Hi Trisheena,
Thanks for your review.
We are happy to hear you found our service to be helpful.
Pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like shipping, scanning mail content or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize the people that do.
A phone and fax line are provided when you sign up for a Virtual Office plan. These numbers can be set up directly from your digital mailbox in a matter of minutes.
Please contact our Customer Service team if you have any questions.
Sincerely,
iPostal1
Good customer service and a great service
I had questions about how ipostal1 worked and contacted them. I received a response from Jered. He was so helpful. I had gotten the mailbox with ipostal1 a few months earlier and was really unsure of how the process worked. Jered took the time to explain everything to me in detail. He even offered to call me if I was still confused but his detailed email provided the information I needed.
To ipostal1: you need to give Jered a raise or a promotion. It is rare for someone to take as much time to explain a company's procedures as Jered did.
Additionally this is a great service, especially if you are not in the US but needs to maintain a US address. I get mail I need forwarded to me with no issues, and for my mailbox provider no great expense.
10 December 2025
Unprompted review
Reply from iPostal1
Hi Jackie,
Thanks for your review. Our Customer Service team works hard to provide great service, so we appreciate your feedback very much.
Sincerely,
iPostal1
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