Free Fusion LTD Reviews 

Great service replaced full ipad screen and came back securely packaged and in working order for a competitive price.

We have been using Free Fusion , for the repairs of our phones and tablets for years. Recently we had an iPhone XR front camera repaired and we can’t fault the service, as the repair was more complicated than first thought. All sorted with excellent service. Can’t recommend enough. Thanks

Amazing service provided for the replacement of my iPhone 14 charging port. I went down to the shop in person and it was completed quickly, to a very high standard and at a great price. Angela is very friendly and provides amazing customer service. I would highly recommend.

Absolutely fantastic value and turn around
Would use again 100%

Great service, friendly and helpful service from this company very knowledgeable team.

Excellent customer service. Job done quickly and efficiently with iphone 13 and with quality parts and reasonable prices.

This was a really helpful and rapid service and at a fantastic price too. I can’t recommend them highly enough.

The process was very simple. Book and pay for your repair online, send off your phone and it’s repaired and in the post on the day they receive it. I used special delivery, sent my phone on Tuesday and got it back on the Thursday.

Brilliant service, had phone back within 48 hours of posting it off. Thank you

Very easy to deal with, quick process, great communication.

I have used this company for years to manage any issue with any of our apple products and the team are amazing. Communication is excellent as is the after care. i can recommend them highly and do , to anyone needing to have their IT needs met.

This company took special care of my repair (battery replacement for iPhone XS) and let me know when the device was received and when it was posted back. Their representative was careful to let me know the limitations of their repair, and to check afterwards that I was satisfied with the work, which I was. Extremely! It was easy to navigate the website and choose the service required. Thank you for the excellent service.

Awesome company! Very friendly, knowledgeable and helpful. Fixed my phone within the hour! 5 STARS for sure!

My phone(iphone14pro) fall to water, my fault. Didn’t know what to do and I found this website. Send to them for water damage. And they save my phone and money which I be need to spend on new.
Great service
Thanks again for fast repair

A litany of disappointments. Starting with the most serious:

1) The battery lasted 3 months before suddenly failing. The charge in my iPhone would go from full to zero, and turning off, frequently with no notice.
2) It wouldn't charge 80% of the time making the phone totally unusable, the Apple Genius Bar diagnosing a faulty battery.
3) The battery was identified as being a non-Apple product despite having paid the extra for the "completely new technology battery which gives you battery health in settings and no warning message about non-genuine parts”.
4) It took several weeks to receive the phone back in the first instance after being sent in for battery replacement. This was in part my fault - I had forgotten to include order number - but I emailed immediately and was told "oh yeah, no problem, we'll find it straight away, won't be an issue". Clearly it was an issue and was just sitting on the administrator's desk for a long time.

The company offered to do a return and replacement after their own diagnostic process, but this would mean being without a phone for a week. This wasn't acceptable to me so a fair compromise was proposed. A request for the £14.99 "upgrade" cost was denied despite evidence that the battery was identified as a non-verified product, precisely what was promised it would not do! I was requesting about 20% of the cost of a faulty product which I consider to be a fair assessment.

The only thing I can say in the company's defence is that communications were generally quick and in good English but given I paid £85 for a product which lasted 3 months. With a fair resolution denied by FreeFusion, I cannot give anything other than the lowest score.

When I mentioned 'buyer beware' to the company, I got a one-line response: "of course".

Very professional service , strongly recommend it.

First class service and customer care . I would recommend using them for all your phone type issues

Well done and keep up the good work

I haven’t been here for ages but Angela remembered me and my daughter straight away, Having 4 kids with iPhones it is good to know I can get the screens replaced and for a great price and with a very speedy friendly service and personally I don’t go anywhere else.

Once again guys thanks for a great job done

Great service, and my iPad works perfectly after they replaced my screen. The communication was fantastic, the price was very competitive, and the delivery was quick