iPhone Surgery Limited Reviews 

1,079
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I tried several high street repairers to fix my broken screen on my iPad 4. Between them they managed to only remove the broken digitiser and damage the connectors!. They also wanted to charge me £100... See more

Rated 5 out of 5 stars

Good clear website with simple instructions. Reasonable pricing which includes return costs. Fast turn round with options for express service at extra cost. My phone came back working for the... See more

Rated 5 out of 5 stars

So far had an iPhone 4s, iPad mini and iPad 2 repaired all broken screens on three separate occasions, the fact I carried on using them is testament to them doing a quality repair, you can't tell it'... See more

Rated 4 out of 5 stars

Sent IPad 4 last week for a charging problem. I think you guys should change your site as it does seem to indicate a 48 hour turn around and a little communication about a status update would go a lo... See more

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4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,079)

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Rated 5 out of 5 stars

Quality Service & Competetive Price

Was a bit wary at first as the price for replacement I Pad Screen was much cheaper than I'd been quoted elsewhere. However, simple procedure in terms of booking repair and postage, good communication throughout and I received my I Pad back precisely 1 week later as good as new.

8 May 2015
Unprompted review
Rated 5 out of 5 stars

A trusted service

Using iPhone Surgery a second time was just as easy as the first time round. They take the hassle out of glass repair and are very dependable

6 May 2015
Unprompted review
Rated 5 out of 5 stars

Ipad repair

From start to finish I can't rate it highly enough. Easy instructions to package, label and post. Was informed of progress at each stage and returned back to me within week. My husband and I have both used this service and have been very impressed with the efficiency and professionalism.

6 May 2015
Unprompted review
Rated 5 out of 5 stars

excellent service

Very quick replacement of screen and back cover, and changed colour at the time as requested.
Very good and prompt return - Thanks

5 May 2015
Unprompted review
Rated 5 out of 5 stars

Screen repair

My screen had broken, didnt crack but half of screen wouldnt work to touch. Sent my phone off on monday afternoon and got it back thursday morning working perfectly at a price £40 cheaper than apple quoted!

1 May 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service

I have used twice, they were fast, professional, clear in pricing and good value. I would use again.

30 April 2015
Unprompted review
Rated 1 out of 5 stars

Unbelievable level of poor service

I paid for express service as I couldn't find time to go to the Apple Store to get my headphone jack fixed. So I paid 40 pounds for the repair and an extra 15 pounds for express delivery. They received the device on Friday as I received an email saying they had, the paper work was taped clearly to the package. It took till Monday for me to phone them and ask what was happening, they attempted to accuse me of not sending paperwork, even though I was sent a confirmation email of its arrival and that they "didn't realise" I paid for express delivery. They refunded the 15 pounds and said I would receive the item the following day. Tuesday no phone, Wednesday no phone but one email saying they needed my passcode. Not a single phone call was made to me on the issue I was left chasing them for my phone every day. I work as a manager in an electrical store so A: my phone is incredibly important to me and B: I can easily tell the difference between good and bad customer service, and what seemed for me a complete lack of respect for the customer and sheer laziness to not just pick up the phone and call me. Unacceptable.

30 April 2015
Unprompted review
iPhone Surgery Limited logo

Reply from iPhone Surgery Limited

Hi William

Firstly I must stress that we apologise for the lapses in service.

I would also however like to clarify a couple of points.

Whilst your order number was attached to the package allowing us to check in the device and send you a notification (this is done automatically) the paperwork detailing your repairs and the express charge was missing. Whilst it is still our fault for overlooking this it was made easier for that mistake to occur by not following our instructions in the e-mail.

Your timeline of events is not quite correct as you received your iPhone on Wednesday after we posted it on Tuesday. It was delayed by a day extra because of a faulty part, which is unfortunate but not totally within our control. We did notify you of this delay by e-mail.

Kind regards
iPhone Surgery

Rated 4 out of 5 stars

Smash up iPhone

My screen was badly damaged and I was unsure if it could be repaired or if I should bother. Mate told me about this service and booked it in.... Service was affordable. Easy process to send! Guys found some more work that was required, keep me up to date at all times. Fast return delivery.

28 April 2015
Unprompted review

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