I used IONOS to migrate our web app, and the team was absolutely fantastic. My advisor took the time to explain everything and resolved my urgent request in less than 15 minutes. The domain name searc... See more
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There is no possibility of upgrading a VPS service benefiting of the same normal rate: they double the cost (not even the discounted, but just the normal one)! Be ready to backup your stuff well and... See more
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Ho parlato con Mattia che con la massima professionalità, chiarezza e in un tempo minimo mi ha risolto un problema piuttosto complesso. MI complimento. ******* I phoned and talked to Mattia who so... See more
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Assistance are wonderful, they explain you step by step everythings. If you meet some issues during installation..don't worry, you can call a telephone number 7 by 7 h 24 , a person will follow you t... See more
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Company details
- Web Hosting Company
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
- Website Designer
About IONOS | ionos.it
Written by the company
Chi siamo
IONOS è un provider di hosting e cloud leader in Europa, che offre alle aziende e ai privati soluzioni digitali sicure, innovative e basate su un’infrastruttura solida e sostenibile.
Soluzioni di hosting
Offriamo ai nostri clienti una vasta gamma di prodotti come: domini, strumenti per creare siti web, soluzioni per l’e-commerce, WordPress e server dedicati. Con oltre 25 anni di esperienza, siamo la più grande azienda di hosting in Europa e ci impegniamo a fornire ai nostri clienti soluzioni digitali d’eccellenza al miglior rapporto qualità-prezzo.
Soluzioni cloud
IONOS offre tutti i prodotti di cui hai bisogno per la trasformazione digitale della tua azienda. Le nostre soluzioni sono rivolte sia alle aziende private che al settore pubblico e rispettano i più alti standard di sicurezza. Acquistando i prodotti IONOS otterrai prestazioni scalabili che includono il nostro pluripremiato servizio di assistenza clienti.
Ecco perché scegliere IONOS
Con più di 22 milioni di domini registrati e più di 8 milioni di contratti stipulati con i nostri clienti, siamo uno dei provider di hosting e cloud leader in Europa. Da oltre 25 anni sviluppiamo soluzioni digitali innovative e garantiamo ai nostri clienti la massima protezione dei dati nel rispetto dell’ambiente. Se hai una domanda o hai bisogno di aiuto, puoi contare sul nostro servizio di assistenza clienti e rivolgerti al tuo consulente personale.
Contact info
4.3
Excellent
889 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
One of the Best Customer Service…
One of the Best Customer Service Experiences.
I'm a SW Engineer based in Italy. I traveled the world for work. IONOS Support is amazing. One of the top two or three best customer services that I ever used. It is at the same level of the best Swiss support services.
29 March 2025
Unprompted review
Reply from IONOS | ionos.it
Hello Patrik,
Thank you for sharing your exceptional experience with our customer service. We're thrilled to hear that our support team has met your high standards, especially considering your extensive experience working with various companies around the world. Being compared to the best Swiss support services is a tremendous honor, and we're proud to have been able to provide you with a similar level of excellence. If you need anything else, please don't hesitate to reach out - we're always here to help.
Best regards
Jorge, IONOS
Great assistance with either virtua and…
Great assistance with either virtua and real assistant
26 March 2025
Unprompted review
Reply from IONOS | ionos.it
Ciao Paolo,
Grazie mille per la tua valutazione! Siamo felici di sentire che hai ricevuto un'assistenza di alta qualità, sia virtuale che reale. Ci impegniamo a offrire il miglior supporto possibile ai nostri clienti e siamo contenti di aver risposto alle tue esigenze. Se hai bisogno di ulteriore aiuto, non esitare a contattarci, saremo sempre a disposizione per aiutarti.
Saluti
Jorge, IONOS
Reply from IONOS | ionos.it
Hi Andreina,
Thank you so much for your review!
Best
Jorge, IONOS
i am just starting my journey
4 February 2025
Reply from IONOS | ionos.it
Hi,
Thank you so much for your review!
Best
Jorge, IONOS
They cancelled my contract after 3 weeks, without any notice
I bought a domain name. Everything worked correct, until 3 weeks later, without any notice they cancelled my login to the portal. After contacting support, they told me they blocked my account and I could only unblock it by using another payment method. I used Paypal initially. This was all by telephone, with makes it even more shady. Please don't fall in their trap of cheap domain names, as you will regret the issues afterwards. Better go for a trusted party where you pay a little more.
31 January 2025
Unprompted review
Reply from IONOS | ionos.it
Hello Dirk,
We have sent you a request for customer data through the Trustpilot platform in order to locate your contract and review what happened.
We look forward to your response so we can assist you.
Best regards,
Jorge, IONOS
***
Hello Dirk,
Thank you very much for providing us with your customer data so we can review what happened.
As we discussed via email, there was an issue with your payment method, which caused your order to be blocked. We have called you several times to try to resolve the issue, but we haven't received a response. If you'd like, we can help you with your situation. You can give us a call at 02 218 026 81. We'd be happy to assist you.
Best regards,
Jorge, IONOS
Reply from IONOS | ionos.it
Hi Settembrini,
We're glad to hear that our technical assistance met your expectations. We strive to provide top-notch support and are happy to have been able to help you.
If you need anything else, you know where to find us.
Best regards
Jorge, IONOS
I never seen in my life a customer…
I never seen in my life a customer assitance at the level of the one of the IONOS's team. I'm forced to say they are superlegittimally THE BEST in that sense. Quick, clear and available at any hour/day!
17 December 2024
Unprompted review
Reply from IONOS | ionos.it
Hello,
Wow, thank you so much for your incredibly kind words! We're thrilled to hear that our customer assistance has exceeded your expectations and that you consider us to be the best in this regard.
If you need anything else, feel free to reach out.
Best regards,
Jorge, IONOS
very easy to create a site
the hosting seems very easy to create a web site. I created the site in few hours. the assistant was very kind and explain me in clear mode. I recommend them. thanks
12 November 2024
Unprompted review
Reply from IONOS | ionos.it
Hello Silvia,
Thank you for your feedback! We're glad to hear that you found our hosting easy to use and that you were able to create your website quickly. We appreciate your recommendation and are happy to know you received clear and kind assistance.
If you need anything else, feel free to reach out.
Best regards,
Jorge, IONOS
FAST AND EFFECTIVE!!
Really fast reply, operators very well instructed and they solved my problems really fast.
16 October 2024
Unprompted review
Reply from IONOS | ionos.it
Hola Matteo,
Thank you for your feedback! We're glad to hear that you received a quick response and that our agents were able to solve your issues effectively.
If you need anything else, feel free to reach out.
Best regards,
Jorge, IONOS
Company is very fast and solution oriented…
Company is very fast and direct responding !
Support team is open minded and understands very fast my request
plus find a solution
15 October 2024
Unprompted review
Reply from IONOS | ionos.it
Hi Joerg,
Thank you so much for your positive feedback! We're thrilled to hear that our support team was able to quickly understand your request and provide a solution.
Regards,
Monica, IONOS
VERY GOOD ASSISTENCE
The operators are always prepared, patient, available and very professional.
7 October 2024
Unprompted review
Reply from IONOS | ionos.it
Hello,
Thank you for your feedback! We're delighted to know that you appreciate the readiness, patience, and professionalism of our agents.
If you need anything else, feel free to reach out.
Best regards,
Jorge, IONOS
Great for computer non-professionals
I am not a computer scientist, I am a doctor, but with IONOS I found a very efficient and clear service, and all of its staff are very knowledgeable
27 September 2024
Unprompted review
Reply from IONOS | ionos.it
Hello Vito,
Thank you for your feedback! We're glad to hear that you found our service efficient and clear, and that our staff was able to assist you effectively.
If you need anything else, feel free to reach out.
Best regards,
Jorge, IONOS
Products, solutions and assistance are excellents. Thank You
I have been an Ionos customer and Agency Partner for 8 years, I confirm again that the products and solutions and the assistance are excellent. Thank you very much.
Filippo Gatti
PMO - Digital Transformation
29 August 2024
Unprompted review
Reply from IONOS | ionos.it
Hello Filippo,
We're thrilled to hear that you’ve been a satisfied customer and partner for eight years! Thank you for your continued trust in our products and assistance. We're here for anything you need.
Best regards,
Jorge, IONOS
Client support center very professional…
Client support center very professional and efficient
19 June 2024
Unprompted review
Reply from IONOS | ionos.it
Hi alessandro,
Thank you so much for your review!
Best
Jorge, IONOS
The excellent support received
9 April 2024
Unprompted review
Reply from IONOS | ionos.it
Hi Nunzio,
Thank you so much for your review!
Best
Jorge, IONOS
Good job.
I contacted Ionos support to open port 25, and they were fantastic! Their assistance was quick and effective, making the whole process smooth. Highly recommended!
3 April 2024
Unprompted review
Reply from IONOS | ionos.it
Hi Eric,
Thank you so much for your review! We are glad to hear you are so happy with our customer care team.
If you need anything, you know where we are.
Best
Jorge, IONOS
I received the right informations to…
I received the right informations to work . My business Is not easy, ‘ cause I paint and sell pictures ( Canvas painted with oil colors)
22 March 2024
Unprompted review
Reply from IONOS | ionos.it
Hi Paolo,
Thank you for sharing your experience and providing an honest review! We are thrilled to hear that you received the information you needed to support your business.
Regards,
Monica, IONOS
semplice ed immediato
17 March 2024
Reply from IONOS | ionos.it
Ciao Alessandro,
Siamo felici di sapere che hai trovato il nostro sito semplice ed immediato da utilizzare. Grazie mille!
Saluti,
Monica, IONOS
Super Customer service
8 March 2024
Unprompted review
Reply from IONOS | ionos.it
Ciao Sara,
Grazie per il tuo commento positivo sul nostro servizio clienti! Siamo felici di sapere che hai avuto un'esperienza positiva con noi. Se hai bisogno di ulteriore assistenza, non esitare a contattarci.
Saluti,
Jorge, IONOS
Outright service with support and…
Outright service with support and customer care polite, available and skilled
8 March 2024
Unprompted review
Reply from IONOS | ionos.it
Ciao Giorgio,
Grazie per il tuo commento positivo sul nostro servizio e sul nostro team di assistenza clienti. Siamo qui per aiutarti sempre con cortesia e competenza. Se hai domande o hai bisogno di assistenza, non esitare a contattarci.
Saluti,
Jorge, IONOS
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