probleme resolu en un coup de telephone ; les contrats tres vite retrouvés ;le problème compris et identifier rapidement et la solution apportée a la suite et faite en direct sur le site avec verif... See more
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Ionos is not only selling a product, this company is clearly taking ownership of the quality and the functionality of its products. Calling Ionos customer service, you are connected to experts who kno... See more
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It’s a great service—useful and well-designed. As an English-speaking user, I found navigation and access to information a bit challenging. However, the support team is excellent. IONOS mostly su... See more
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Their Chat is very responsive and effective. Their website templates are very easy to manage even if you don’t have any experience in programming. You only need to chose your best images and texts to... See more
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Company details
- Web Hosting Company
- also in
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
- Website Designer
About IONOS | ionos.fr
Written by the company
À propos de IONOS
IONOS est la plateforme Cloud européenne dédiée à la réussite digitale : un partenaire de confiance qui vous accompagne de façon personnalisée dans vos projets d'infrastructure Cloud et d'hébergement Web, avec des solutions qui évoluent en fonction de vos besoins.
Solutions d’hébergement
Depuis plus de 25 ans, nous proposons à nos clients des produits performants à des prix abordables. Des domaines à la création de sites Internet, en passant par les solutions e-commerce, l’hébergement WordPress et les serveurs, vous trouverez tout ce dont vous avez besoin pour vos projets Web.
Solutions Cloud
Le Cloud IONOS offre une réelle souveraineté des données, une évolutivité maximale et une haute disponibilité. C'est pourquoi les entreprises et le secteur public font confiance à nos solutions IaaS, PaaS, nos services de calcul, de stockage et de sauvegarde.
Avec des performances de pointe, une tarification transparente, une sécurité élevée et une assistance professionnelle, nous vous offrons les meilleures conditions pour votre transformation digitale.
Pourquoi choisir IONOS ?
Avec plus de 22 millions de domaines actifs et plus de huit millions de contrats clients, IONOS est votre partenaire digital en Europe. Depuis plus de 25 ans, nous développons des solutions innovantes et fiables sur notre propre infrastructure géo-redondante en Europe et aux États-Unis.
Notre service client, plusieurs fois primé, est joignable 24h/24, 7j/7 pour répondre à toutes vos questions. Un conseiller personnel dédié se tient également à la disposition de chaque client IONOS pour un accompagnement personnalisé.
Contact info
4.7
Excellent
16K reviews
Asks customers to review
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Reply from IONOS | ionos.fr
Hi Omar.
Thank you for your feedback, we appreciate. Don't refrain from contacting us if needed.
Best Regards,
Amandine, IONOS
Great enterprise
8 November 2024
Reply from IONOS | ionos.fr
Hi Sebastian,
Thank you for your feedback, we appreciate.
It is really important for us to provide you with the best possible support, and to guide you in your projects.
Don't hesitate to come back to us as soon as you need it.
Best regards,
Olivier, IONOS
Ionos people are great
Ionos people are great, polite and always answer well to our questions
4 November 2024
Unprompted review
Reply from IONOS | ionos.fr
Hi Wilfried,
We're delighted to hear that our service has lived up to your expectations, and look forward to continuing to support you in your web projects.
Best Regards,
Amandine, IONOS
Thanks
Toujours disponibles et patients, les interlocuteurs du service clients sont d'une sympathie rassurante.
4 November 2024
Unprompted review
Reply from IONOS | ionos.fr
Bonjour Stéphanie,
Nous nous réjouissons d'apprendre que votre expérience client ait été à la hauteur de vos attentes, et vous remercions d'avoir partagé votre ressenti.
Cordialement,
Amandine, IONOS
Next time I won't wait before calling !
I had been struggling for several hours to solve a problem. When I got connected to the assistance something was done and my problem was solved in a minute! : THANK YOU SO MUCH !
3 November 2024
Unprompted review
Reply from IONOS | ionos.fr
Hi Sylvie,
We are delighted to have been able to provide you with all the assistance you needed, and remain at your entire disposal.
Don't hesitate to come back to us whenever you need us.
Cordialement,
Amandine, IONOS
Reply from IONOS | ionos.fr
Bonjour Laurent,
Nous sommes ravis d'avoir pu vous aider efficacement, et restons à votre disposition pour toute demande complémentaire.
Cordialement,
Amandine, IONOS
Iono phone call help
The person I had on the phone was great She was very useful and explained everything to me. She really helped and knew what she was talking about. Thank you
30 October 2024
Unprompted review
Reply from IONOS | ionos.fr
Hi Florence,
Thank you so much for your kind feedback! We're delighted to hear that our team member was able to assist you effectively and provide clear explanations.
We always strive to offer knowledgeable and helpful support, so it’s wonderful to know that we met your expectations. If you need any further assistance, don’t hesitate to reach out.
Thanks again for your trust and for sharing your experience!
Best regards,
Amandine, IONOS
Ionos's help is Top
The time to get somebody for help is very short, we appreciate.
The answers and listening are very correct.
28 October 2024
Unprompted review
Reply from IONOS | ionos.fr
Hi Christian,
Thank you for your very positive feedback.
We want to support you in your projects, be available quickly if you need us, and provide you with all the tools you need to succeed on the Internet.
Don't hesitate to come back to us as soon as you need us.
Best Regards,
Amandine, IONOS
I recommand IONOS for their professionnalism
I recommand IONOS for the professionalism and the good listening of its customer support and the level of services.
25 October 2024
Unprompted review
Reply from IONOS | ionos.fr
Hi Murielle,
Thank you for your feedback.
We are happy to have been able to help you efficiently.
We remain at your disposal.
Regards,
Olivier, IONOS
Reply from IONOS | ionos.fr
Bonjour Sébastien,
Nous vous remercions pour votre commentaire très engageant, et restons à votre entière disposition si besoin.
Cordialement,
Amandine, IONOS
Reply from IONOS | ionos.fr
Hi,
Thank you for your feedback, we appreciate.
It is really important for us to provide you with the best possible support, and to guide you in your projects.
Don't hesitate to come back to us as soon as you need it.
Best regards,
Olivier, IONOS
How can i help you ?
The responsiveness, availability and professionalism of the operators is remarkable. Ionos, a digital company with a big heart. Thank you.
18 October 2024
Unprompted review
Reply from IONOS | ionos.fr
Hello Jonathan,
Thank you for your feedback.
We are happy to have been able to help you efficiently.
We remain at your disposal.
Regards,
Olivier, IONOS
Reply from IONOS | ionos.fr
Bonjour Guillaume,
Nous vous remercions pour votre confiance et restons à votre entière disposition.
Cordialement,
Amandine, IONOS
Service au top
10 October 2024
Unprompted review
Reply from IONOS | ionos.fr
Bonjour Vincent,
Nous vous remercions pour votre commentaire très engageant, et restons à votre entière disposition si besoin.
Cordialement,
Amandine, IONOS
Exceptional service
I highly recommend working with IONOS. The customer support is very helpful and turned what i thought was going to be the mount everest into a very easy task.
4 October 2024
Unprompted review
Reply from IONOS | ionos.fr
Hi Ludovic,
Thank you for your feedback.
We are happy to have been able to help you efficiently.
We remain at your disposal.
Best regards,
Olivier, IONOS
Problèmes de notifications application
Problèmes de notifications de connections incessantes résolu rapidement par mon interlocuteur téléphonique
4 October 2024
Reply from IONOS | ionos.fr
Bonjour Cédric,
Nous vous remercions pour votre retour très gratifiant.
Notre équipe reste présente pour toute demande technique et commerciale, n'hésitez pas à revenir vers nous si besoin.
Cordialement,
Olivier, IONOS
Très bon service client
30 September 2024
Unprompted review
Reply from IONOS | ionos.fr
Bonjour,
Nous vous remercions pour votre retour positif.
N'hésitez pas à revenir vers nous pour toute demande.
Cordialement,
Olivier, IONOS
Perfect
My problem has been swiftly and efficiently solved. Excellent experience.
25 September 2024
Unprompted review
Reply from IONOS | ionos.fr
Hi Philippe,
Thank you for your feedback.
We are happy to have been able to help you efficiently.
We remain at your disposal.
Best regards,
Olivier, IONOS
Reply from IONOS | ionos.fr
Bonjour Grégoire,
Nous vous remercions pour votre commentaire.
Il est primordial pour nous de vous apporter la meilleure expérience possible, et votre retour en est une réelle récompense.
Nous sommes ravis de pouvoir vous accompagner dans vos projets sur le web, et restons à votre entière disposition dès que besoin.
Cordialement,
Olivier, IONOS
Très bon service client!
5 September 2024
Unprompted review
Reply from IONOS | ionos.fr
Bonjour,
Nous vous remercions pour votre commentaire très favorable, et restons à votre disposition à toute heure en cas de besoin.
Cordialement,
Amandine, IONOS
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