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Ionos is not only selling a product, this company is clearly taking ownership of the quality and the functionality of its products. Calling Ionos customer service, you are connected to experts who kno... See more
Company replied
It’s a great service—useful and well-designed. As an English-speaking user, I found navigation and access to information a bit challenging. However, the support team is excellent. IONOS mostly su... See more
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Their Chat is very responsive and effective. Their website templates are very easy to manage even if you don’t have any experience in programming. You only need to chose your best images and texts to... See more
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Company details
- Web Hosting Company
- also in
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
- Website Designer
About IONOS | ionos.fr
Written by the company
À propos de IONOS
IONOS est la plateforme Cloud européenne dédiée à la réussite digitale : un partenaire de confiance qui vous accompagne de façon personnalisée dans vos projets d'infrastructure Cloud et d'hébergement Web, avec des solutions qui évoluent en fonction de vos besoins.
Solutions d’hébergement
Depuis plus de 25 ans, nous proposons à nos clients des produits performants à des prix abordables. Des domaines à la création de sites Internet, en passant par les solutions e-commerce, l’hébergement WordPress et les serveurs, vous trouverez tout ce dont vous avez besoin pour vos projets Web.
Solutions Cloud
Le Cloud IONOS offre une réelle souveraineté des données, une évolutivité maximale et une haute disponibilité. C'est pourquoi les entreprises et le secteur public font confiance à nos solutions IaaS, PaaS, nos services de calcul, de stockage et de sauvegarde.
Avec des performances de pointe, une tarification transparente, une sécurité élevée et une assistance professionnelle, nous vous offrons les meilleures conditions pour votre transformation digitale.
Pourquoi choisir IONOS ?
Avec plus de 22 millions de domaines actifs et plus de huit millions de contrats clients, IONOS est votre partenaire digital en Europe. Depuis plus de 25 ans, nous développons des solutions innovantes et fiables sur notre propre infrastructure géo-redondante en Europe et aux États-Unis.
Notre service client, plusieurs fois primé, est joignable 24h/24, 7j/7 pour répondre à toutes vos questions. Un conseiller personnel dédié se tient également à la disposition de chaque client IONOS pour un accompagnement personnalisé.
Contact info
4.7
Excellent
16K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Precise and personalized attention!
Precise and personalized attention!
Professional support tailored to my specific situation, which isn't always the case with other hosting providers...
8 January 2026
Unprompted review
Reply from IONOS | ionos.fr
Hi,
Thank you so much for your feedback!
We are thrilled to hear that you appreciated our personalized approach. At IONOS, we understand that every project is unique, and providing support tailored to your specific situation is exactly what we strive for. We’re glad we could stand out from your previous experiences.
Best of luck with your projects!
Kind regards,
Amandine, IONOS
Reply from IONOS | ionos.fr
Michel BARRET,
Un grand merci pour votre retour positif ! Merci d'avoir pris le temps de partager votre expérience.
Cordialement,
Emilie, IONOS
Rapid response to customer service…
Rapid response to customer service call, agreeable contact of the person who replied, understood my issue quickly, solution found immediately.
27 December 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Rachel,
Thank you for your feedback. We are happy to have been able to help you efficiently.
We remain at your disposal.
Best regards,
Olivier, IONOS
Reply from IONOS | ionos.fr
Médiacours,
Merci beaucoup pour votre retour positif ! Nous sommes ravis que notre correspondant ait pu vous assister avec patience et efficacité.
Vos encouragements nous motivent à continuer d’offrir un service de qualité.
Cordialement,
Emilie, IONOS
Excellent !
19 December 2025
Reply from IONOS | ionos.fr
Doron Mazouz,
Nous vous remercions pour votre commentaire très favorable.
Répondre à vos attentes du mieux possible et dans les meilleurs délais est vraiment important pour nous!
Cordialement,
Emilie, IONOS
Reply from IONOS | ionos.fr
Bonjour Omar,
Nous sommes ravis d'apprendre votre pleine et entière satisfaction.
Cordialement,
Amandine, IONOS
fast problem resolving
I had a problem, whitch has been resolved in a few minutes.
22 November 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Alexis,
Many thanks to you for your feedback. It is very important for us to assist you in the best possible way.
Don't refrain from contacting us if needed.
Best regards,
Amandine, IONOS
Not a good service.
I signed-up with this company by recommendation. I wanted them to host my domain that I had purchased with an external company. After several weeks of trying they have totally failed to provide me with a hosted website. Their customer service is useless.
16 November 2025
Unprompted review
Reply from IONOS | ionos.fr
Bonjour,
Thank you for your feedback, and we’re truly sorry to hear about your experience. After reviewing, it appears that we haven’t received any phone calls from you regarding this issue. For the fastest and most effective assistance, we strongly recommend contacting our customer support team by phone at number 09 70 808 911. This allows us to understand the situation in real time and typically resolve it much more quickly.
Please don’t hesitate to reach out — our team will be happy to help you get your website hosting set up properly.
Best regards,
Amandine, IONOS
The adviser was quick to answer
The adviser was quick to answer, he listennesmd and helped me very clearly with my request.
12 November 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Sarah,
We’re happy to hear your adviser could help quickly and clearly! Thanks for sharing your experience.
Best regards,
Amandine, IONOS
Your representative personne listen carefully
I had a person who listened carefully and this is so important
11 November 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Rafi,
Thank you for sharing your experience with us. We are delighted to have lived up to your expectations.
We are committed to providing you with a quality service, and are pleased that your customer experience was as pleasant as it was efficient.
Don't refrain from contacting us if needed.
Best regards,
Amandine, IONOS
Great support to configure the mail on…
Great support to configure the mail on the PC and on the iPhone. Nice approach when discussing with customer
6 November 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Fred,
Thank you for sharing your feedback!
We’re thrilled to hear that our support team was able to help you set up your mail on both your PC and iPhone, and that you appreciated our customer‑focused approach.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Best regards,
Amandine, IONOS
Amazing customer service
Amazing customer service
I was taken care of very quickly, everything was clear and simple.
In a few minutes I got all the information I needed + the prices are very interesting.
I recommand 100%
5 November 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi,
Thank you so much for your wonderful review!
We're thrilled to hear that our team could assist you quickly and make the process clear and simple.
It's great to know that the information and pricing met your expectations.
Your recommendation means a lot to us, please don’t hesitate to reach out if you need anything else in the future. We look forward to serving you again!
Best regards,
olivier
They stole my money
Numéro client : 314651803
They took my money the payment was successfully deducted from my Visa card but didnt send domain . I tried to contact them, but they never replied. Very disappointed.
5 November 2025
Unprompted review
Reply from IONOS | ionos.fr
Hello,
Your order has not been validated by our security department due to irregularities in the information you used to create your customer account.
As indicated by our customer service department in your email exchange with them, your contract will never be activated and will not generate an invoice.
The transaction you see is a test of your payment method, not an actual transaction. You can now register your domain with another registrar.
Best regards,
olivier
Réactive. Listened. Found solution
They answered the phone quickly. They listened to me when I explained my problem. They asked the right questions. They offered a solution adapted to my problem. Very satisfied.
10 October 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Frank,
We are committed to providing you with quality service, and we are delighted that your customer experience was both pleasant and efficient.
Best regards,
Amandine, IONOS
Technical support availability and…
Technical support availability and efficiency always just on time
10 October 2025
Unprompted review
Reply from IONOS | ionos.fr
Hi Sylvain,
We are delighted to hear that your customer experience met your expectations, and thank you for sharing your feedback.
Best regards,
Amandine, IONOS
Service parfait
10 October 2025
Unprompted review
Reply from IONOS | ionos.fr
Bonjour Martin,
Nous vous remercions pour votre commentaire très engageant, et restons à votre entière disposition, si besoin.
Cordialement,
Amandine, IONOS
Reply from IONOS | ionos.fr
Hi Rody,
We are delighted to read your comment and to have been able to respond to you as quickly and effectively as possible.
We remain at your disposal for any further requests.
Kind regards,
Olivier, IONOS
Reply from IONOS | ionos.fr
Hi Vennessa,
Thank you for your feedback. We are happy to have been able to help you efficiently.
We remain at your disposal.
Best regards,
Olivier, IONOS
Super le service d aide
Super le service d aide , interlocuteur patient et efficace.
24 September 2025
Unprompted review
Reply from IONOS | ionos.fr
Bonjour Fouad,
Nous vous remercions pour votre commentaire, et sommes heureux de constater que nous ayons pu répondre à vos attentes.
Cordialement,
Amandine, IONOS
Great experience
Great experience ! Efficient and reliable customer and technical service.
23 September 2025
Unprompted review
Reply from IONOS | ionos.fr
Hello,
We are delighted to hear that your customer experience has met your expectations, and thank you for sharing your feedback.
Our teams are at your service and will always be happy to assist you with your web projects.
Please don't hesitate to contact us if you need anything!
Kind regards,
Olivier, IONOS
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