As an about ten years 1&1 (Ionos) "Loyal Customer", I rarely write feedback like this, but I truly felt I had to. Your web support representative, Mr. Pax, was more than just helpful—he was a warm, re... See more
Company replied
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Review summary
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Raniel really saved this account altogether. I came in really upset about the service, which turned out was a misunderstanding so he went with how to resolve the issue. So instead cancelling the accou... See more
He was the most helpful and patient customer support person I have ever experienced. He was able to understand what we needed through our low tech ability to explain it. 10 stars. Thanks for getting u... See more
Company replied
I appreciate Ionos' patience with our late payment this month. We finally learned that our bank had electronically triggered a "fraud" alert due to the fact that the charge came from outside the US???... See more
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Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
About IONOS | ionos.com
Written by the company
About IONOS
IONOS is one of the leading cloud platforms for digital success – providing businesses with robust cloud and hosting infrastructure, expert guidance, and solutions that grow with their needs.
Hosting solutions
We’ve been empowering businesses with high-performance products at affordable prices for over 25 years. From domains, website builders and online stores, to optimized WordPress hosting and scalable cloud servers – you’ll find everything you need for your next project.
Cloud solutions
The IONOS Cloud offers real data sovereignty, scalability, and high availability. That’s why enterprises and the public sector alike rely on our IaaS compute, storage, backup, and PaaS services.
With peak performance, transparent pricing, high security, and professional support – we’ll help you make your digital transformation a success.
Why IONOS?
IONOS is your digital partner with more than 22 million active domains and over 8 million customer contracts. For over 25 years, we‘ve been developing innovative and reliable solutions on our own georedundant infrastructure in Europe and the USA.Our award-winning support team is here to answer any questions you have, 24/7. As an IONOS customer, you’ll also get individual support and advice from your own personal consultant.
Contact info
United States
- 1 484-424-7392
- support@ionos.com
- ionos.com
4.7
Excellent
42K reviews
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The gentleman was very helpful and…
The gentleman was very helpful and knowledgeable. It was a very pleasant experience.
14 May 2026
Actual human involvement for customer…
Actual human involvement for customer service is awesome, especially having one who can understand my needs and walk me through the process
15 May 2026
Great communication
Great communication. Very helpful and patient. Was going to cancel all my subscriptions but decided not to because she explained everything so well.
16 May 2026
IONOS customer service is super…
IONOS customer service is super helpful, super friendly, they have to transfer you around a lot to all different departments...BUT all extremely helpful, love IONOS, recommend them to everyone of my friends
16 May 2026
I was billed unexpectedly for a domain…
I was billed unexpectedly for a domain that was to be not renewed. Called in, they took care of it and issued a refund.
16 May 2026
Reliability is the main feature
Reliability is the main feature. The added confidence I get knowing the tough security in place is another big win, as is the knowledgeable customer service, always courteous and well-informed.
13 May 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This is the worst company ever
This is the worst company ever. I called to inquire about migrating 2 websites. They told me a price and charged me another amount. Worst of all, their IT Department indicated they cannot migrate my websites. They are refusing to refund my money.
15 May 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Najoua,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating and disappointing it must have been to encounter concerns regarding pricing, migration expectations, and refund requests. We appreciate you bringing this to our attention.
We understand how important clear communication and accurate expectations are when considering website migrations and related services, and we’re sorry to hear that your experience did not meet those expectations. Your feedback is genuinely valuable and will be shared internally as part of our continued efforts to improve the customer experience and support process.
At the moment, we do not have enough information to locate your account and review the situation further. We’d be happy to take a closer look and assist directly—please reply with your Customer ID, or email us at Help@IONOS.com with the subject line “Trustpilot Review,” and our team will gladly review this further with you.
Thank you again for your feedback and for giving us the opportunity to review your concerns.
Corrie, IONOS
Good communication in English
Good communication in English. I was able to understand the questions. Easy process. Did not badger to continue a service I no longer needed.
16 May 2026
Super easy to use
Super easy to use. Great deal, so far in over 20 years the best domain and hosting purchase experience yet! A+++
16 May 2026
"Crystal is highly proficient at her…
"Crystal is highly proficient at her work. Additionally, she is exceptionally nice and welcoming."
16 May 2026
The representative followed up with me…
The representative followed up with me to make sure my payment went through.
15 May 2026
was easy and fast
14 May 2026
Raniel really saved this account…
Raniel really saved this account altogether. I came in really upset about the service, which turned out was a misunderstanding so he went with how to resolve the issue. So instead cancelling the account, I had to reverse it back. The Filipino technical support and customer service is really top notch. Customer service can really make or break a business. Ionos is lucky to have Raniel in their team!
15 May 2026
Edward was great and efficient!
15 May 2026
Easy and inexpensive compared to other…
Easy and inexpensive compared to other vendors.
12 May 2026
Unprompted review
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