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ION e-Commerce Reviews 36

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TrustScore 1.5 out of 5

1.7

Cell Phone Store
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Company details

  1. Cell Phone Store
  2. Cell Phone Accessory Store
  3. Electronics Accessories Wholesaler
  4. Electronics Company
  5. Electronics Store
  6. Telecommunications Equipment Supplier

Written by the company

Bij Ion e-Commerce zijn we trots op onze positie als een toonaangevende speler in de consumentenelectronica. Door jarenlange ervaring en een focus op klanttevredenheid hebben we ons gespecialiseerd in het aanbieden van de nieuwste gadgets tegen zeer scherpe prijzen. Onze klantgerichte benadering heeft ons in staat gesteld om sterke relaties op te bouwen met zowel onze klanten als leveranciers. In de afgelopen jaren hebben we strategische samenwerkingen opgezet met grote bedrijven, waaronder PostNL, DHL, UPS, DPD, Deutsche Post en GLS. Deze partnerschappen stellen ons in staat om onze processen nog efficiënter te maken en bestellingen snel en betrouwbaar bij onze klanten te krijgen. Dankzij onze specialisatie in logistieke processen kunnen we garanderen dat 98,5% van onze orders op tijd worden verwerkt. Onze missie is helder: we willen de beste gadgets en elektronica op de markt brengen tegen scherpe prijzen, zodat onze klanten hier optimaal van kunnen profiteren. We streven ernaar dat onze klanten zo tevreden zijn dat ze ons aanbevelen aan vrienden en familie. Service is voor ons een belangrijk onderscheidend kenmerk. Met een goed bereikbare klantenservice staan we altijd klaar om snel te reageren op vragen en zorgen van onze klanten. Onze service-abonnementen zijn ontworpen om de klantervaring zo aangenaam mogelijk te maken. Bovendien bieden we aantrekkelijke loyaliteitsprogramma's aan om terugkerende klanten te belonen. Bij Ion e-Commerce zijn we vastbesloten om de wereld van consumentenelectronica verder te verkennen en te verbeteren. Sluit je bij ons aan en ontdek de voordelen van onze scherpe prijzen, uitstekende service en betrouwbare levering!

Contact info

1.7

Bad

TrustScore 1.5 out of 5

36 reviews

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1-star

Replied to 56% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Ordered an Iphone 17 Pro via Bol.com on…

Ordered an Iphone 17 Pro via Bol.com on the 26th September. The delivery was postponed from the 8th October until the 17th, but I still have no phone and no body can give me an answer as to where it is. Bol are very friendly, but Ion e-commerce don't even answer their phone calls anymore. I still have no phone and the payment was done.

17 October 2025
Unprompted review
ION e-Commerce logo

Reply from ION e-Commerce

Dear Karen Scicluna,

We completely understand how disappointing and frustrating this experience has been for you. You’ve been waiting for a long time, received several updates, and didn’t get the clarity you rightfully expected. We are truly sorry for that.

We realize that trust in a seller is built on clear communication and reliability — and in this situation, we fell short. We genuinely regret that, because we know this isn’t just about an order, but about the confidence you placed in us.

Thank you for taking the time to share your experience. We read and consider all feedback carefully, as it helps us understand what went wrong and how we can prevent similar issues in the future.

Once again, our sincere apologies for the inconvenience and disappointment this has caused. We hope that, in the future, we’ll have the opportunity to show that we can provide our customers with the dependable and positive experience they deserve.

Kind regards,
Team ION eCommerce

Rated 1 out of 5 stars

Even a 1-star rating is overrated...

Even a 1-star rating is overrated...

Never received my Iphone 17 pro max, scam!
Please avoid this company for all your orders.

17 October 2025
Unprompted review
ION e-Commerce logo

Reply from ION e-Commerce

Dear,

We completely understand how disappointing and frustrating this experience has been for you. You’ve been waiting for a long time, received several updates, and didn’t get the clarity you rightfully expected. We are truly sorry for that.

We realize that trust in a seller is built on clear communication and reliability — and in this situation, we fell short. We genuinely regret that, because we know this isn’t just about an order, but about the confidence you placed in us.

Thank you for taking the time to share your experience. We read and consider all feedback carefully, as it helps us understand what went wrong and how we can prevent similar issues in the future.

Once again, our sincere apologies for the inconvenience and disappointment this has caused. We hope that, in the future, we’ll have the opportunity to show that we can provide our customers with the dependable and positive experience they deserve.

Kind regards,
Team ION eCommerce

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