IOLLA - Edinburgh Reviews 483

Accessibility of store within SJQ
Layout and uncluttered ambience of store
Staff - sales, the right blend of acknowledgement as a customer with clear confident direction to what I was looking for /and giving me space to try/consider
Counter team member was awesome in her care/diligence to tighten my new glasses to fit perfectly - so, much so, she inspired me to buy a second pair / I’ve known the brand since you first opened in Edinburgh but had lost track of where you were / perfect location

I am very happy with the quality of the glasses as well as the personal service in the shop. Not too much fuss, just right. Thank you.

It was very easy to choose, order and collect my new glasses. I’m very happy with them!

Great staff, service, products, choice and price! Will definitely return. Staff knowledgable and patient! ⭐️⭐️⭐️⭐️⭐️

Not my first pair of specs from Iolla!
Staff are always friendly and helpful.
Choice of frames is great..although due to my face shape I do tend to veer towards the same frames, just choosing a new colour.

Ordered a replacement pair of glasses as sadly lost original pair. Paid extra £20 for express service and replacements were ready in 3 days. Fabulous service.

Supreme service from start to finish. I was left alone to browse the massive selection of frames in my own time & as soon as I looked like I wanted help, the staff came to offer assistance.
From frame fitting to returning to collect the finished spectacles was so easy.
The aftercare offered is also second to none.
I cannot recommend their service enough. Price plus service equals a winning formula.

Love my new glasses. So simple just hand over your prescription. They arrived about two weeks later.

Very knowledgeable and attentive staff in store and great support to help me understand the service and turanround time to getting my new glasses.

staff competent,product good quality.price beyond belief.as an older customer(OAP) i would have no problem at all ordering again

Company got broken glasses repaired and back to me quickly even though it was Easter weekend. Good customer service. My only problem with Iolla is that they give students a discount but pensioners are ignored. I believe it should be all or nothing to single out a specific group for discount seems unfair.

They were super friendly and highly professional.

Really helpful staff. Great store environment. Glasses are perfect.

Great selection, great service, great price options. I was only in Edinburgh for a few weeks and my glasses would not have come quick enough so I got them sent to my home in Canada. I was notified at every step that they were shipped and on the way. So pleased with my new glasses too.

Excellent pre-sales and post-sales service.
The technical team reached out to double-check my prescription.

Range of frames was at first a little bit limited for my personal preference but soon found a pair I liked.
Staff were super helpful and once I'd made the decision to order the process was really easy.
Glasses arrived on schedule and nothing was too much trouble to ensure they fit perfectly.

Amazing customer service and professional and prompt service and delivery of glasses.. 🤩🤩🤩🤩🤩

Delighted with glasses fitted well and reassured no problem to go back if become loose.⭐️⭐️⭐️⭐️⭐️

Lovely glasses; excellent value. Had to wait a little while before I was served initially but that is ok - it shows they weren't rushing the person in front of me! I haven't used them for lenses (being filled by my usual optician as I have issued) so cannot comment on that part of the service. I don't think they have an inhouse optician.

Iolla is a great business. They have affordable, stylish glasses and sunglasses and a very quick delivery service. What makes them 5 stars however is the friendly, enthused and capable staff. Outstanding.