Invision Technology Reviews 

1,330
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, reliable engineering, and sturdy design of the monitor arms and television wall brackets. People also emphasize the outstanding customer service, noting that support staff members are extremely polite, responsive, and quick to replace missing parts. Some reviewers were not happy with minor product limitations, mentioning that monitors can shake slightly during typing or that older televisions are occasionally incompatible with the mounting hardware. Despite these occasional challenges, consumers remain deeply impressed by the extraordinary dedication of the team and the long-term reliability of the products.

What people talk about most

Customer service

Customers consistently note positive experiences with customer service, frequently praising quick response... See more

Staff

Reviewers mention positive feedback about staff, consistently highlighting team members who replied quickly,... See more

Service

Customers had positive experiences with service, frequently expressing deep satisfaction with the prompt and... See more

Quality

People report positive experiences with quality, highlighting that the TV mounts and brackets are incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This TV wall bracket is superb. Low profile when retracted, very well engineered and sturdy when expanded, fixings supplied give a very secure hold to the wall, and to the rear of the TV. It’s a two m... See more

Company replied

Rated 5 out of 5 stars

I contacted Invision Technology to help me figure out installing a 65in TV on their wall bracket which had suited very well for a 50in TV. They were quick to help me find a solution after I’d send the... See more

Company replied

Rated 5 out of 5 stars

Absolutely the best customer service I have ever experienced; and as I am 78 years old that's saying something. I bought my TV wall mount around 4 years ago and still they are prepared to provide te... See more

Company replied

Rated 5 out of 5 stars

I recently purchased the MX400 dual monitor arm for my two 32" curved monitors. Unfortunately, the geometry didn't quite work for my specific setup, and I realized this after the 30-day Amazon retur... See more

Company replied


Company details

  1. Appliance Store

Written by the company

At Invision our philosophy is very simple – Expertly engineered products alongside world class customer support. Every mount, monitor arm and TV stand is put through its paces by our excellent product development team and tested extensively until it hits our store. Our products are made for strength, durability and style and our excellent product reviews mean that you can be safe in the knowledge that your screen is in safe hands with Invision.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,330)

33 reviews in the last 12 months

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Rated 5 out of 5 stars

Brief Encounter

Although my enquiry was of a minor nature, Lorna proved a very good ambassador for the company in providing exceptionally helpful service.

29 February 2024
Unprompted review
Rated 4 out of 5 stars

Invision HDTV-L Swivel TV Wall Bracket - 26-60" TVs

Located the TV bracket online, ordered from Invision with no difficulties, arrived next day.
This is a well made product and is simple enough to assemble and attach to the TV and wall. I did have to play around a bit with attaching the extension plates, the instructions could have been a little clearer, however it was soon resolved.
Would definitely recommend as the quality is great, the price is very competitive and delivery could not be better.

13 February 2024
Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service. I had a bit of a problem with one of the desk clamps for my dual monitor arm which basically rendered the whole unusable so desperately needed a replacement clamp. Anne went above and beyond with helping me get the parts I needed.

23 January 2024
Unprompted review
Rated 5 out of 5 stars

Absolute excellent service

We bought 2 tv brackets about six years ago and we bought a new tv this year. The old base plate for the bracket did not fit on the new tv. I contacted invision to see if they could help me but I was not very hopeful but they came back to me within a day. A week later I received the new baseplate that fits my new tv completely for free. Excellent service!

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Amazing products and customer support

Got the product on Amazon and it's great! Totally game changer for desk organization. Had a problem with the Dual Monitor Arm almost 3 years after buying it, and the customer support was awesome. Sent me a new one and treated me very good. 100% recommended!

1 February 2024
Unprompted review
Rated 4 out of 5 stars

The product design is perfect for our…

The product design is perfect for our need. I was pleased with the quality, it seems sturdy and durable.
The assembly was mostly straight forward, though I think could have been made simpler with some extra nuts (i used my own to secure a tray).

4 January 2024
Unprompted review
Invision Technology logo

Reply from Invision Technology

Good Morning, Thanks so much for your review of our Invision product and I can see that you purchased out GT1200 mobile TV stand. All of our products come complete with the relevant parts required to assemble them and in the case of the GT1200, this includes all parts to attach the shelf to the stand. So that we are able to report this to the relevant department, could you please let us know which parts were missing from the fitting kit or what issue caused you not to be able to fit the shelf then we can get this investigated?
Thanks again for your comments and we look forward to hearing from you soon.
Kind regards, Anne - Invision Customer Care.

Rated 5 out of 5 stars

When I reached out about the issue I…

When I reached out about the issue I was facing with my Invision monitor arm, it was immediately resolved by Victoria by sending a replacement and since then it's been working like a charm.

24 December 2023
Unprompted review
Rated 5 out of 5 stars

Sturdy monitor arm and excellent customer service

I bought an MX200 monitor arm to fit a 2nd monitor to my laptop desk. The arm is very sturdy and easy to fit, allowing easy adjustment of position for comfortable viewing.
I also ordered a NV100 Adapter Kit to fit a lightweight portable monitor, not realising the monitor was too thin to fix securely.
I raised a query with Invision's customer service who replied promptly. A simple and neat solution was found using some small M4 plastic-headed thumb screws. Invision offered compensation to cover the expense, but this was declined as the cost was minimal and I'd probably over-complicated the task.
I'm very happy with my purchase and reassured by Invision's excellent UK-based customer service.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service.

I love the monitor mounts I bought several years ago but lost a part in my recent move. The Invision customer team quickly helped me identify the part and sent it to me at my new home. Everything was handle via email. Fantastic experince.

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Having lost certain parts to a product…

Having lost certain parts to a product that I purchased a couple of years ago, the customer service team managed to source these from the warehouse (they are not sold separately) and sent them into me. Top rate customer service!

10 January 2024
Unprompted review

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