invisiblebraces4u Reviews 

795
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being polite, friendly, and professional, making them feel comfortable and well-informed. The customer service is consistently highlighted as excellent, with many appreciating the prompt communication and detailed explanations. The booking process and overall user experience are described as smooth, easy, and efficient, often without pressure to commit. However, some customers also noted significant issues with communication and organization, particularly after the initial consultation. Reviewers mentioned having to chase for appointments, experiencing unresponsiveness, and a perceived deterioration of service and aftercare during or after treatment.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as lovely, welcoming, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the initial consultations as... See more

User experience

Users describe positive interactions with the user experience, often highlighting the straightforward and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the prompt, helpful, and... See more

Booking process

Consumers find the booking process to be positive, with many describing it as incredibly easy, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently had my face to face consultation in Leeds, where I was met by lovely, welcoming and knowledgeable staff from first arriving at the clinic, to leaving. The lady on reception was really p... See more

Rated 5 out of 5 stars

The consultation was great because it cut to the key points and questions - perfect for fitting in on a working day. Was great for Harley taking the time and making sure the pricing plan and inclusion... See more

Rated 5 out of 5 stars

I had a great experience with Charleigh Duncan, the Treatment Co-ordinator I spoke with today during my Zoom consultation with Invisible Braces 4 U. Although my treatment has not started yet, I alread... See more

Rated 5 out of 5 stars

Went into my consultation at IB4U Bow feeling anxious and skeptical but walked out of there absolutely gleaming with excitement!! The service was so smooth and professional. Every member of staff w... See more


Company details

  1. Cosmetic Dentist

Written by the company

At invisiblebraces4u, we guarantee the best, most affordable Invisalign prices in the UK.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

795 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 22% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.7

All reviews

(795)

745 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The consultation went really well

The consultation went really well. All my questions were answered by friendly staff and I felt at ease with Negaad. The scan was really insightful and it was nice to see how my teeth would look like. The explanation of pricing was great and I was made aware of all options and reassured that this would be the lowest price for Invisalign that I could get. From the initial booking to consultation I felt like my needs were heard.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. I am an anxious person when it comes to anything to do with my teeth, but I have wanted liners for a very long time and I had a great experience at my first appointment. I was made to feel at ease and everything was fully explained to me by a very friendly team of staff.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Awful communication

I chose to go to the Battersea Branch - Towards the end of my treatment, I had no prompt to book my review appointment, until I called myself. I then had my review and decided I needed refinements. Once my refinements arrived, I was told I was only able to collect them on a Sunday, which is incredibly inflexible for someone that doesn’t live locally. I then enquired if they could be posted, to which I was told there was an around an £18.50 charge and it would take 7-12 working days. This was too long so I decided to pick them up myself.

When I went to pick them up, I was told that they had already been posted. I had no communication of this, no tracking info, no address confirmation - I didn’t even pay the fee so I’m not sure why they were posted?

Terrible experience and really disappointed. This is a really personalised experience and I’ve been on my last aligners from the first round for 1 month now, when I usually change weekly. I have no idea when my aligners will arrive.

19 July 2026
Unprompted review
invisiblebraces4u logo

Reply from invisiblebraces4u

Dear Sacha,

Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your experience did not meet the standard of service we strive to provide.

We would like to offer our sincere apologies for the communication issues surrounding your refinement aligners. We appreciate how frustrating it must have been to receive conflicting information regarding their collection and delivery, particularly after reaching the final stages of your treatment.

Since your review, we believe we have been able to reach an amicable resolution and hope that your concerns have now been addressed to your satisfaction. We truly appreciate the patience and understanding you have shown while we worked to resolve the matter.

At Invisible Braces 4U, we remain committed to delivering the highest standard of patient care and continuously improving our service based on the feedback we receive.

We wish you every success with the remainder of your Invisalign journey and hope you are delighted with your final results.

Kind regards,
Invisible Braces 4U Team

Rated 5 out of 5 stars

Review

So far just had the zoom consultation with Joshua Gower. Very professional and friendly, gave me all the information I needed and pricing, very upfront about all possible treatment costs and happy to answer questions about this. Booked a face to face consult quick and easy, and had confirmation texts and all info about where the clinic is and how to get there. Great customer service! ☺️

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Seamless approach— Thanks Joshua Gower

I can’t thank Joshua Gower enough. This was my very first time going through the Invisalign process, and he made everything feel so seamless and reassuring. He was wonderfully detailed and very informative, explaining everything in such a kind, clear way that put me completely at ease. I felt so supported and confident every step of the way. Thank you so much, Joshua!

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Straightforward, informative & compassionate!

Everything is so professional, clear and kind. I feel like I’m in safe hands; Harley Woolf answered all my questions and I look forward to coming into the clinic and proceeding with treatment. Unlike other consultations I’ve had, this one was easy to book, non-judgemental and left me feeling excited and supported. Thank you again!

17 July 2026
Unprompted review

Trustpilot is assessing this review in accordance with our flagging process.

Rated 5 out of 5 stars

I had a really positive experience with…



⭐⭐⭐⭐⭐
Had a great experience with InvisibleBraces4U. The booking process was quick and easy, and Troy was friendly, professional, and explained everything clearly during my consultation. I never felt pressured, and I’m really looking forward to starting my Invisalign journey. Highly recommend! 🦷✨

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Expert knowledge

I went for my consultation, and the team was so professional. They talked me through the entire process and made me feel completely at ease. The clinic is very handy in the centre of Leeds, and the pricing is amazing. I can’t wait to start my Invisalign journey!

18 June 2026
Unprompted review
Rated 5 out of 5 stars

The team were super friendly

The team were super friendly. The receptionist was very welcoming, the treatment coordinator was very clear in explaining everything and the dentist was very nice when talking about the process and aftercare. Really great experience.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Lovely experience

Harley woolfe was very attentive and knowledgeable about the services. Also very friendly and happy to answer any questions I had.

14 July 2026
Unprompted review

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