Ordered some activated charcoal and received ascorbic acid. No problem in itself as mistakes happen, but just e-mailed them for a second time as they've completely blanked me for a few weeks since... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Firstly, Intra Labs offer great products at an affordable price. But, secondly, they also provide fantastic customer service. When a product I'd ordered recently arrived damaged in the post, they... See more
We had an urgent need for 50KG of Xanthan Gum. We had never purchased from Intralabs previously. Nigel was fantastic. He got our order together around 11.00 and delivered the bags to the lo... See more
Similar experience to Mr M Dean. Purchased citric acid from Intralabs on Ebay. Original order failed to arrive due to complications with a delivery firm beginning with 'H'. They immediately despa... See more
Company details
Written by the company
We stock a range of Food Additives, Cosmetic Ingredients, Salt, Clay, Minerals and Chemicals. Each product is packaged on site in our specialised sterile packing area. We also hold a large quantity of main stock products in our warehouse all of which are available for wholesale purchase.
Contact info
Unit 8 Devonshire Meadows, PL6 7EZ, Plymouth, United Kingdom
- 01752 724109
- sales@intralabs.co.uk
- intralabs.co.uk
4.4
Excellent
165 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The product purchased not "food grade" …
The product purchased not "food grade" potassium bicarbonate or even potassium bicarbonate - it tastes sour and its appearance is like vitamin C/fine sugar (small granules), rather then a superfine white chalkish powder. Pure food grade potassium bicarbonate which I have used for the last 3 years is ALWAYS slightly salty and has a superfine white texture ,instead of granules like sugar or salt. This is its nature especially food grade potassium bicarbonate.
Seller has so far ignored the dispute raised with Paypal
10 October 2017
Unprompted review
Always had great service
I've order from Intralabs quite a lot (bicarb, citric acid, salts) and have always been very impressed with the service I've received. Prompt delivery, good prices, quality products and reliable. Never had an issue and about to place another order with confidence 😀
14 September 2016
Unprompted review
Sold Diluted Chemicals With UNKOWN SUBSTANCE
Bought Borax And Had It Tested As it Did Not Look Right. Turns Out That Only About 63% Was Borax The Other Substance(s) Was Unkown.
TheSeller Claims Its Genuine But This Report Says Otherwise, Think This May Be A 1 Man band Company Looking To Make A Quick Buck.
24 March 2012
Unprompted review
Reply from Intra Laboratories Ltd
The Borax I sell is mined in Turkey at the Eti Mine Works Ltd and is 99.9% pure Sodium Tetraborate Decahydrate (borax). I run this business on my own from a warehouse in Plymouth but have just taken on two staff to help with demand.
Apologies if the borax you received from me was not adaquate, I am always happy to refund my customers in full if they are not completely happy with service or product they receive.
Dan (intralabs)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.