Intimissimi Reviews 

I have placed an order on a Thursday and received it on Saturday right away even though I did not order via express delivery and I live in the highlands.
I ordered the knickers offers and I love the soft quality.
Beware: The cotton knickers come up small, so you would order a size bigger. I am between a size S and M and usually by M as I have soft round hips and don't like it when it is too tight, so in this case I ordered size L which fit very well.
I am 155cm or 5F1inch and about 47kg, if that helps.
I also ordered two of the cotton vests in size S which also fit very well.
This was my first order and I am very pleased and am glad I have not read all the negative reviews as otherwise I would have not ordered.

I bought a few items for my husband. The pyjamas and T-shirts are of good quality, but unfortunately nothing else meets the same standard. I bought a full outfit (trousers and jacket), and after only a few wears the jacket already looks as if it has been used for several years. Very poor quality for the price charged. Extremely disappointed.

Very bad quality for silk products and too high prices for them.

I didnt recieve my order AND didnt recieve my refund. Do NOT order online! There is no service

Worst underwear… spent quite a bit of money for 4 pairs and they all get inside my bum even the big granny ones!! It’s not me as I never had that problem before, I’m 1.73cm tall and 66kg. Stay away from intimissimi

Returned an order and the retailer received the goods on 14 January 2026. Despite this, my refund was not processed until 10 February 2026 — well outside the stated 14-day refund timeframe.

To make matters worse, I had already informed customer support on 23 January that the original payment method was an expiring gift card and requested the refund be sent to my bank account. This was ignored, and the refund was instead issued to the expired card, leaving me unable to access my money.

I have now been in email correspondence for over a month and today was effectively taken back to square one. The handling of this case has been extremely disappointing and shows a lack of care in resolving a straightforward issue.

I would strongly encourage the company to review both their refund timelines and their customer support processes.

As mother of the bride and more mature I was sceptical this was the shop for me , went to store opposite bond st station for shapewear , and was greeted by Julie, who couldn’t of been more helpful, measured me , suggesting items in different sizes till we got it right , patient and informative , excellent experience, thank you Julie

Terrible quality all bras I have bought from here has broken in less than 6 months. One the wire is now hanging out, another the strap broke. Terrible quality next time I will go to marks and Spencer’s they are better made and cheaper !!! I can’t believe how awful this company is

I ordered their boat neck top in white, and it arrived with brown and blue stains (which is crazy as they are not cheap), so I sent an online form enquiring about it, no response. I sent an email, no response. I followed up with another email, no response. No response after nearly 3 months - Never buying from them ever again and not recommending to anyone unless you love random dodgy stains on your new clothes

I would like to highly praise Hollie!!! She is such a PRO! I miss professional staff like Hollie these days. She approached me gently but with confidence and I felt and knew that she will help me find what I needed. She knew the products and went extra mile in suggesting other options. I loved her personality which was genuine and once again very professional. The company is very lucky to have her. My experience in Canary Wharf store was outstanding! Thank you so much Hollie!

I wish I had read the reviews FIRST - exactly what everyone else says - POOR customer service and the MOST DIFFICULT and so far unsuccessful (not received a refund) returns process, very frustrating and would NEVER order from them again.

Fraudulent company! Don't shop here! Paid €25 for a top and postage. The top sizing is way off, quality really poor and when I tired to return it, their returns process sabotages you so you can't. Then you can't reach out to them as there's no email address. This is fraud - stealing. Keep well away from this website if you have any sense.

I have put in an order and it never arrived, but i was notified it did. I tried to reach out to their costumer service and they would only write back standard emails saying they are raising the issue to the logistics department. My order never arrived. I would advice against shopping there.

Ordered for store pick up. 2 weeks later I had to ask where my order was, as I got an email from the courier (EVRI! No comment… I mean who is using them? Surprised they are open still!) that they send the parcel back to the sender! What? Was there no one in the store? Unbelievable! Never again!

I returned four tops on 13 December, and the company received them on 17 December. I am still waiting for my £147 refund (Order number: 2420254568)
Customer service does not exist—no one responds to emails, and there has been no communication at all. £147 is not an insignificant amount of money.
I will not be buying from this company again and would not recommend them to anyone. A complete waste of time and money.

Very good customer service experience

My 16 year old daughter saved up all her Christmas money to buy a long sleeve top with a lace neckline. As far as I can see there’s no delicate care label, however after wearing just once it’s caught in several places and there’s a hole under the arm. Twice I’ve contacted customer services to complain thinking they’d be able to reimburse my daughter or send a replacement and all I’ve got back is sorry we can’t help. I phoned the main store in Regents street where I was told I had to find the original receipt and take back by 31st January. We live at least 2 hours away and would cost us the amount of the top to get there in train fares. Surely there’s a simpler way to help your customers. I shall never buy from this company again. The product was cheap and I’m putting it the rubbish bin.

Bought several tops at their flagship store in Manhattan -one after just three months has a hole under the armpit!!! I have 20 year old tops that do not have holes. NOT ONE response from customer service to compensate me or address the issue that their material is not sustainable. What a shame because I was loving their merchandise. However, there is ZERO customer service!!!!

The brand is lovely - but buyer beware, there is ZERO customer service if your order is not delivered. The chat service is disabled, the customer care number is a digit short, and the email address just returns your email several days later with an automated response. I have been waiting two weeks for an order to be delivered to a store, and I can't get through to anyone. They also use Evri, which is possibly the worst delivery service of all time..