The quality is horrible. For the price I paid which was around $150.00 CAD I was expecting really good quality. Instead I got cheap plastic harnesses that are giving SHEIN. Very dissatisfied. A... See more
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All my items arrived fairly quickly - 2 seperate packages sent for the the same order. The quality of the products was very good - especially for the the price! Whole faux leather bondage harnesses fo... See more
Company replied
I don't often fancy making online purchases due to the skepticism against the customer services from abroad. However, INTIMISA changed my mind - the customer service personnel has been very prompt at... See more
Company replied
The items arrived really quickly and they were if better quality than I expected... I've been buying lingerie and bandage outfits for decades and they are normally VERY expensive or terrible quality..... See more
Company replied
Company details
Written by the company
Intimisa is a lingerie store where every girl can let out her inner tiger without being judged.
Contact info
13955 Central Ave Chino, CA 9170, 5192830, Tel Aviv, Israel
- help@intimisa.com
- intimisa.com
4.5
Excellent
264 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The quality is horrible
The quality is horrible. For the price I paid which was around $150.00 CAD I was expecting really good quality. Instead I got cheap plastic harnesses that are giving SHEIN.
Very dissatisfied. And my emails won’t even send through to their email address.
I would like this issue resolved. Never been more disappointed to receive a package in my life.
Word of advice? Save your money and shop off of SHEIN.
1 January 2026
Unprompted review
I definitely liked their website…
I definitely liked their website Anyway it was just a present for my wife. PS she liked it somehow
14 October 2025
Unprompted review
Absolutely amazing customer service
Absolutely amazing customer service. Prompt email support, even post sale.
The items are great quality at an affordable price. They look stunning and have lots of adjustments to make sure they fit well.
11 August 2024
Unprompted review
Reply from Intimisa
Hi Sam,
Thank you so much for taking the time to share your amazing feedback!
We are incredibly delighted to hear about your positive experience with our customer service, both during and after your purchase.
Providing prompt and helpful support is a top priority for us, and your kind words truly motivate our team.
It's also wonderful to know that you are pleased with the quality and design of our items, finding them stunning, adjustable, and great value for the price. We put a lot of care into ensuring our products meet high standards and offer an excellent fit.
Your review means a great deal to us, and we truly appreciate your support. We look forward to serving you again in the future!
Regards,
The customer service was exquisite
The customer service was exquisite. Vicky (Customer Satisfaction) contacted me right away when one item was out of stock and directly assisted me in choosing another product. The products are also of high quality. I highly recommend !
1 May 2025
Unprompted review
Reply from Intimisa
Hi Lex,
Thank you so much for your wonderful feedback! We are thrilled to hear that you had an exquisite experience with our customer service.
We are especially delighted that Vicky from our Customer Satisfaction team was able to assist you promptly and effectively in finding a suitable replacement when an item was out of stock. Providing excellent and personalized support is always our priority.
It's also fantastic to know that you are enjoying the high quality of our products. We truly appreciate your recommendation!
Regards,
Best customer experience ever
My ruffle set arrived without thongs. Regardless, set is very sexy and good quality and I asked for customer support help. Vicky was very helpful, kind and responsive and we solved an issue:)
6 March 2025
Unprompted review
Reply from Intimisa
Hi Sara,
Thank you for your kind words!
We're delighted to hear that you love the ruffle set and found it to be sexy and of good quality.
We sincerely apologize that the thongs were missing from your order. We'll investigate this issue and take steps to prevent it from happening again.
We're also thrilled that Vicky was able to provide you with excellent customer support.
We value your business and hope you continue to shop with us!
Regards,
The service was great
The service was great. Customer support was attentive and helpful.
7 February 2025
Unprompted review
Reply from Intimisa
Hi Bruno,
Thank you for your kind words! We're so happy to hear that our customer support team was able to assist you effectively.
We strive to provide the best possible support to all our customers, and we're glad we were able to meet your expectations.
Regards,
Maricris made my experiance great…
Maricris made my experiance great because of how my problem was handled
I made an order that was half accepted from the system because the address was accepted at first but appeared to be incorrect later
Maricris explained to me the problem answered my mails and helped me make everything correct
Also sent me mails tracking my order and wanted to make sure that I got it!
I was sure the problem would be fixed
It took some time but I finally got my order
Thank you for all your help
10 January 2025
Unprompted review
Reply from Intimisa
Hi Elena,
Thank you so much for your kind words and for taking the time to share your experience!
We're delighted to hear that Maricris provided excellent support and helped you resolve the issue with your order.
We value your feedback and will share it with her.
We hope you enjoy your purchase!
Regards,
Very responsive customer support
Very responsive customer support. My parcel got lost and they agreed to send one back and were always very quick at answering.
28 January 2025
Unprompted review
Reply from Intimisa
Hi Alexis,
We appreciate you taking the time to share your positive experience with our customer support.
We're delighted to hear that they were responsive and helpful in resolving the issue with your lost parcel.
We strive to provide timely and effective support to all our customers.
Kindest regards,
Great Customer Support very friendly…
Great Customer Support very friendly and fast shipping. I made a mistake with my shipping Adresse and they changed fast and without any problems. Love to order there.
Also great products👍🏻
Anytime again
21 January 2025
Unprompted review
Reply from Intimisa
Hi Valentin,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you had a positive experience with our customer support and that they were able to quickly and easily resolve the issue with your shipping address.
We hope you continue to enjoy our products.
We look forward to serving you again soon!
Regards,
resolution
We had a small issue with a clasp on one of our garments and they immediately replaced the entire set. It was super easy and I look forward to doing business with them again.
6 January 2025
Unprompted review
Reply from Intimisa
Hi Mike,
Thank you so much for your positive review! We're so glad to know that you had a positive experience with our customer service.
We always strive to make things right for our customers as quickly and easily as possible.
We look forward to serving you again in the future!
Reply from Intimisa
Thank you for your kind words and for taking the time to share your positive experience.
We're so glad you enjoyed your shopping experience with us and we appreciate your feedback!
Regards,
I liked the communication with the…
I liked the communication with the Intimisa consultant. The order fully corresponds to what is seen and described in the catalog. Quality underwear. Received fast and convenient delivery.
10 January 2025
Unprompted review
Reply from Intimisa
Hi Alla,
We're so happy to hear that you had a positive experience with your recent order!
It is great to know that you found the communication with our consultant helpful.
We strive to provide the best possible shopping experience for our customers.
We hope you enjoy your new lingerie and continue to shop with us in the future.
Regards,
Customer service helped me at all times…
Customer service helped me at all times with tracking my order and made sure I received the package perfectly.
3 January 2025
Unprompted review
Reply from Intimisa
Dear customer,
We truly appreciate your positive feedback!
It's wonderful to hear that our customer service team was able to effectively assist you with tracking your order and ensuring a smooth delivery.
We value your business and hope you enjoyed your purchase.
Regards,
Reply from Intimisa
Hi Alfred,
We're so glad you're enjoying your lingerie!
We strive to create pieces that are both chic and alluring.
Thank you for your wonderful feedback.
Kindest regards,
Quick and solid response
Quick and solid response to questions and great follow up through out the purchase and delevery prossecs
5 December 2024
Unprompted review
Reply from Intimisa
Hi Kristinn,
Thank you for your feedback!
We're so head that you had a positive experience with our quick responses and thorough follow-up throughout your purchase and delivery process.
Your satisfaction is our top priority, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
We're always here to help and ensure you have the best experience possible!
Kindest regards,
Great customer service
Great customer service ! Vicky was very helpful with any questions I had about the order/delivery.
22 December 2024
Unprompted review
Reply from Intimisa
Hi Logan,
We appreciate you taking the time to share your positive experience.
We're delighted to hear that Vicky was helpful and informative throughout the order and delivery process.
We strive to provide the best possible customer service to all our clients.
Kindest regards,
Absolutely awful lingere
Absolutely awful lingere. Poor quality materials, very odd sizing, bits missing and threads hanging off. I won’t even bother to try to get my money back as clearly from the other reviews it just causes more of a headache. I wish my husband had saved his money. It’s gone straight in the bin!
20 December 2024
Unprompted review
Reply from Intimisa
Hi Tricia,
We are really sorry to hear about your experience with our lingerie. We strive to provide high-quality products and apologize for not meeting your expectations.
Your feedback is invaluable, and we'll use it to improve our offerings.
Please let us know your order number or contact information, as we'd like to make this right for you.
Even if you feel it's a hassle, we want to ensure you're satisfied.
Thank you for bringing this to our attention.
Reply from Intimisa
Hi Andrejs,
Thank you so much for the positive feedback!
We are happy to hear that everything went well with your order.
Don't hesitate to contact us if you need any assistance.
Regards
Delivery on estimated time
11 December 2024
Unprompted review
Reply from Intimisa
Hi Pantelis,
Thank you so much for posting your review!
We're pleased to hear that your order arrived within the estimated delivery timeframe.
We always strive to meet our delivery promises.
We hope to serve you again soon.
Regards,
Reply from Intimisa
Hi R,
Thank you so much for your wonderful feedback!
We're delighted to hear that our customer service was prompt and effective for you. If there's anything else we can assist you with, please feel free to reach out.
Have an amazing day!
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