intheclouds Reviews 435

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 111 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the ease of uploading songs and images for custom orders, and many are satisfied with the visual quality of album covers and printed packaging. Some consumers have received their orders quickly and have been impressed with the overall quality of the product, including sound and design. However, some people were dissatisfied with the product and service. Several reviewers reported issues with sound quality, describing it as sub-par, quiet, or having excessive surface noise. There were also complaints about the physical quality of the jackets and sleeves, noting they were flimsy, smelled bad, or had printing errors. A few customers experienced significant delays in receiving their orders, and some reported receiving incorrect or incomplete items, with difficulties in resolving these issues with customer service.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers express disappointment with... See more

Quality

Reviewers highlight ambiguous aspects of quality. While some customers praise the high quality of the... See more

Order

Users describe ambiguous interactions with order. Many customers report significant delays, with some orders... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise fast shipping, with some... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the amazing product and service, noting quick... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I sent a project #ITC35308 on July 7 2025. I received the usual pitch emails, but the record didn't arrive in the expected time. I wrote ITC via email explaining the situation but got no answers. I lo... See more

Rated 3 out of 5 stars

Quality is good for a lathe cut, but it smells terrible. the smell is so bad I cant even conceal it with a sleeve or anything. Quality is pretty hit or miss. I ordered two, and the first one was not v... See more

Rated 4 out of 5 stars

Pros: easy creation process, great options, fair price. Cons: the album jacket feels like plastic/vinyl, and lacks the integrity of paper stock or cardboard.

Rated 4 out of 5 stars

This is my second review for this company. I left a one-star review in June 2025 because they had shipped only half of an order I had placed in April, and I couldn't reach them to get them to reso... See more


Company details

  1. Record Store
  2. Custom T-Shirt Store
  3. Digital Printing Service
  4. Print Shop
  5. Promotional Products Supplier
  6. Research and Product Development

Written by the company

On-demand custom vinyl records, printing and merchandise solutions for bands, brands, small businesses and anyone looking to put audio on vinyl. We do EVERYTHING in-house and can make changes to your custom products in your order right up until it ships out the door. Contact support@intheclouds.io with your order number if you need any assistance or have questions about our business. We specialize in short run lathe cut vinyl records in 5in, 7in, 10in, 12in, and 2XLP sizes. We offer multiple colors and shapes to make your vinyl record truly unique and personalized. intheclouds is part record label, part art project that was dreamed up in an unfinished basement in Central NJ. We were founded in 2011 with the goal of using outside the box ideas to create unique and collectible vinyl experiences that would thoughtfully showcase the actual music on the records we put out. In 2017 we refocused our in-house services to offer on-demand solutions. Order only what you need -when you need it - and eliminate additional inventory created and wasted when ordering manufacturer minimums.


Contact info

3.4

Average

TrustScore 3.5 out of 5

435 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I was excited to try In the Clouds out

I was excited to try In the Clouds out, as I wanted to get a few different records made. The album cover itself was folded/glued together unevenly. The print quality was good, but the paper stock was flimsy.

As for the record itself, it looked great, but the sound was not so good. It was very quiet, and the sound quality wasn't great.

I can't really enjoy listening to the record, and I guess I'll have to use a Sharpie to color in the white overlap of the misaligned cover so that I can at least frame it and display it. I was hoping to have it be a record that I listened to.

I wish this had been a better experience.

30 November 2025
Rated 5 out of 5 stars

Amazing quality product

The vinyl sounds fantastic! I’m heavily impressed in the time and quality that was put into my order. Can’t wait to order more!

21 November 2025
Rated 5 out of 5 stars

Quality Products and Support

This is my 2nd time ordering from this company. I've used it to aid in collections of 2 CD's so far that are otherwise unobtainable anymore or just nonexistent in CD form to add to my collection. I was worried about the guidelines beforehand on RGB and CMYK color printing and the possible outcome but upon receiving the CD, the colors were fantastic and they even sent me a 2nd CD, one with the audio and one blank when I merely was requesting a Blank alone. The storage medium for the CD's is a little iffy for long term storage but it fits my needs for the framing of the art and CD. I would 100% recommend this company for collectors and personal reasons alike.

26 November 2025
Rated 3 out of 5 stars

Review

Vinyl arrived in good condition but when I played my 7 inch it has a scratch so skips on side a and also got cut on the wrong speed was meant to be a 45 not a 33 and the smell of the sleeves legit gave me a headache but the sound quality of the actual vinyl was good minus the scratch

19 November 2025
Rated 5 out of 5 stars

Always a pleasure.

I've ordered a couple times from this company and every single time it's been an absolute pleasure. The sound quality is great, and it always comes with a little thank you note. Turnover takes a while, but it's always worth it.

13 November 2025
Rated 4 out of 5 stars

This is my second review for this…

This is my second review for this company. I left a one-star review in June 2025 because they had shipped only half of an order I had placed in April, and I couldn't reach them to get them to resolve it.

However, a few weeks ago I unexpectedly received the missing item.

Kudos to them for making good on it.

25 April 2025
Unprompted review
Rated 1 out of 5 stars

terrible quality, even for a lathe cut record.

The sound quality of my records is horrible. It’s more surface noise than anything else. I know that lathe cut records are better than this. I have other lathe cut records that sound much better than this. One song on each side at 45 RPM should not be so quiet and have so much surface noise. The jacket sleeves are flimsy and the records don’t quite fit inside of them. It just wrinkles up the inner liner if you try to carefully force it in I won’t be ordering from this company ever again.

24 October 2025
Rated 3 out of 5 stars

The transfer of my digital tracks on…

The transfer of my digital tracks on the vinyl press, sounds not that good and a little disappointed. A lot of the layering of instruments just gets loss. Also there is a lot of popping on the record. I burned my own CD from my files and they sound great, but the vinyl just doesn't sound near as good

21 October 2025
Rated 2 out of 5 stars

Custom vinyl disappoinment

Production, shipping, and delivery took a couple weeks longer than advertised. Fidelity of the record was sub-par, with noticable clicks and scratches. Not sure they even checked their work before sending it out. Colored vinyl and custom artwork on labels and sleeve were well done.

21 October 2025
Rated 4 out of 5 stars

meets expectations

timely, everything was well made, however the smell is not terrible and it’s hard to know where a song begins and ends but it still sounds good

13 October 2025
Rated 4 out of 5 stars

Nice quality with only slight issues

The sleeves I ordered from them look great! However they are a bit stinky and not as sturdy as normal vinyl sleeves you usually get. Also it took a very long time (like 2 months) to arrive even though they had told me I would receive my sleeves two to three weeks after ordering

14 October 2025

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