We purchased a 77" round spa and, after the initial excitement at the ease and speed of the set up, were deflated that the motor had a short and would cut off. Contacted intex and they shipped out a r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service was great and they do warranty certain parts and stand behind them . The only issue was the shipping can cost more than the part so if you order be sure to order extra replacement... See more
Company replied
First rate customer service from everyone I encountered from this company. I bought one of their air mattresses from Amazon. After about 6th months it developed a leak. Customer service was so gre... See more
Company replied
Products are well built and sturdy. I've have an inflatable Hot Tub Spa for many years. There was an issue during inital purchase but Intex didn't repair it they REPLACED it. So good my wife is want... See more
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Company details
Written by the company
Intex Recreation Corp. is the exclusive authorized distributor of Intex products for retailers across North America. As a global leader in above-ground pools, air mattresses, and PVC inflatable products, Intex brings over 50 years of innovation and expertise to families worldwide. We are dedicated to delivering exceptional safety, quality, and value in every product we offer.
Contact info
4001 Via Oro Ave, 90810, Long Beach, United States
- 1-310-549-8235
- https://intexcorp.com/support/
- intexcorp.com
4.0
Great
781 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I needed a bladder insert for the lid
I needed a bladder insert for the lid. It didn’t fit when it got here. I called them up and told them they said send it back, which I did the second one fit perfectly.
17 June 2025
Unprompted review
Reply from Intex - North America
Hi there, I am so glad we could get that second bladder insert out to you and that it is working exactly as it should now.
It is definitely frustrating when a part arrives and doesn't fit the way you expected, so I appreciate you giving us the chance to make it right. Thank you for calling us up and taking the time to send that first one back. We really value your honesty about the initial mix-up, as it helps us make sure we are getting things right for everyone else.
Reply from Intex - North America
Hi Brian. It is great to hear that our team could provide the help you needed and that following the steps led to a successful result. We really appreciate you taking the time to share this positive update with us. Thank you for your kindness.
Horrible experience
Horrible experience
It took months to get them to replace a leaking inflatable hot tub and pump unit. Sending partial replacement parts and failing to include the digital controller
I would never buy another product from this chinese ripoff company
14 March 2026
Unprompted review
Reply from Intex - North America
Hello Michael. I am truly sorry that we let you down so badly. It is completely understandable why you are frustrated after waiting months for a resolution only to receive an incomplete shipment without the digital controller. This is not the level of service we aim to provide. We dropped the ball on your replacement and I apologize for the extra stress this caused.
Your candid feedback is incredibly helpful for us to see where our process is breaking down. Thank you for being so honest about your experience because it gives us a clear roadmap of what we need to fix to better serve our customers.
Items shipped on time and supportive…
Items shipped on time and supportive customer service.
3 September 2025
Unprompted review
Reply from Intex - North America
Hello Joe! It is great to hear that your order arrived right when you expected it. We know how important reliable shipping is, and our support team was more than happy to be there for you along the way. Thank you for sharing your experience with us. Please feel free to reach out if there is anything else we can do to help you out in the future.
Original liner was destroyed by heavy…
Original liner was destroyed by heavy winds during a hurricane after being setup. Didn’t get to enjoy it but 2 weeks. Called and bought one direct. Thought I’d get a better price considering. But I have enjoyed the replacement liner it helped me with rehab on my knee after surgery. Saved me from going to the VA.
22 August 2025
Unprompted review
Reply from Intex - North America
It is so good to hear that your new liner has been such a vital part of your knee surgery recovery and has saved you those extra trips for rehab. We were truly sorry to learn that a hurricane cut your first experience short after only two weeks, as that is such a frustrating situation to deal with. While we understand the disappointment regarding the replacement cost, we are genuinely glad the second liner is serving you so well now. Your honest perspective on our pricing and your specific situation is incredibly helpful as we work to better support our owners. Thank you for being so open with us, as your feedback is a key part of how we look to improve the customer experience.
Very Positive Warranty Claim Experience
I purchased an air mattress from Intex which developed a slow air leak. The mattress was still under the one year Limited Warranty. I called Intex to initiate a warranty claim. The whole process was easy, smooth, and expeditious. The customer service representative is professional, polite, friendly, and knowledgeable. She took care of everything. My replacement air mattress was shipped out promptly. Overall, I am very happy with my air mattress warranty claim experience. Also, the Intex air mattresses are quite comfortable and big which is why I like them so much. You should definitely give the Intex air mattresses a look when shopping for an air mattress.
10 February 2026
Unprompted review
Reply from Intex - North America
It is so good to hear that we could get you a replacement quickly after your air mattress started acting up. We know how important a reliable and comfortable bed is, so we are thrilled that our warranty process and support team made the exchange simple for you. Thank you for the kind words about the comfort and size of our products. We really appreciate you sharing this success story and we are always here if you need anything else in the future.
They were wonderful
They were wonderful, helped me with exactly what I needed, informative, efficient, friendly & fast. Thank you
20 March 2025
Unprompted review
Reply from Intex - North America
Hello DeDe! It is so wonderful to hear that our team took such good care of you. We always aim to be as helpful and efficient as possible, so knowing we got you exactly what you needed with a friendly touch really makes our day. We truly appreciate you sharing your experience with us. Please do not hesitate to reach out if there is ever anything else we can do to help you.
Needed a replacement part for an old…
Needed a replacement part for an old and discontinued raft. They went above and beyond to help with. Very thankful for their customer support team!
6 August 2025
Unprompted review
Reply from Intex - North America
It is so rewarding to hear that our team was able to track down that specific part for your raft. We know how much those older models can mean to their owners and we were happy to put in the extra effort to keep yours on the water. Thank you for taking the time to share this shout out for our support crew. We are always here whenever you need a hand with your gear.
I love my portable spa
I love my portable spa. I built a nice gazebo around it. I use the spa every day. I had a failure in the control panel after about two years. I ordered a new one and got it right away fantastic product but I wish I got one just a little bit bigger it’s a great spa.
1 January 2026
Unprompted review
Reply from Intex - North America
Hi there! It is so wonderful to hear that you are enjoying your spa every single day. Building a gazebo around it sounds like a fantastic way to create a private retreat right in your backyard.
I am sorry to hear that the control panel gave out on you after two years. While it is great that the replacement arrived quickly so you could get back to your routine, I completely understand the wish for a bit more room to stretch out. Your feedback about the size is really helpful for us as we think about future designs.
Thank you for sharing your experience and for being such a loyal fan of our products!
Love them will probably order more in…
Love them will probably order more in the future
20 March 2026
Unprompted review
Reply from Intex - North America
It is so wonderful to hear that you are loving your items! Knowing that you are already thinking about coming back for more is the best compliment we could receive. We really look forward to helping you out with your next order whenever you are ready.
Faulty screw mechanism
Spent 10 minutes trying to get the pump in our queen mattress correctly. Apparently i screwed it in upside down when i finally did. So air was constantly coming back out. Now the pump was stuck and we had to hammer it out. Caused the bed to rupture. Just a terrible experience. Wont happen with any other airbeds we have like 5 we use for camping. 4 now. How sad. I'm sure its slighlty user error, but it used to just slide right in. Pretty sick they were made to break like this. Makes me sad for thinking I bought a worthwhile purchase i could use in a jam. Moral or the story, if You are bringing an intex, better bring 2...
19 March 2026
Unprompted review
Reply from Intex - North America
I am truly sorry to hear about the frustration and disappointment you experienced with your mattress and pump. It sounds like a really stressful situation, especially when you were counting on it to work in a pinch. We certainly never want our products to feel like they are made to break, and it is disheartening to know that this ended in a rupture. Your feedback about the pump design and how it used to function more easily is something we need to hear. I have sent over a request for more information so we can try to assist further and resolve this for you. Thank you for being so blunt about your experience, as your honesty is exactly what we need to focus on improving our designs for the future.
New Cover Help
After a fair amount of confusion online, I wrote to Intex regarding a replacement cover. The rep helped me and gave me a customer service discount since I ruined my cover by mistake then offered to help me when it comes time to reinstall the new one. Great service.
7 January 2026
Unprompted review
Reply from Intex - North America
It is so heartening to hear that our team was able to turn a confusing situation into such a positive experience for you. We know how frustrating it can be when a mistake happens with your gear, so I am glad the representative could offer that discount and the extra support for your reinstallation. We truly appreciate you taking the time to share this success story with us.
The person who packed my package put…
The person who packed my package put the wrong one in the package and intex would not refund shipping and the tax that was your fault not mine same on intex will not order from here again
10 March 2026
Unprompted review
Reply from Intex - North America
I am truly sorry for the frustration this shipping error caused you. It is completely understandable that you feel upset about being charged for a mistake that was not your fault. Since our return policy for unused products applies here, we want to make this right for you. Please reach out to our support department so we can get this sorted out immediately. We take your feedback seriously as we work to fix these gaps in our service. Thank you for being so honest with us because your voice is exactly what helps us understand how to improve for our customers.
The tub is impressively designed and…
The tub is impressively designed and built. It was a bit confusing to figure out if our tub supported the salt water option, but we got through it with the help from customer support.
19 March 2026
Unprompted review
Reply from Intex - North America
It is great to hear that you are enjoying the design and build of your new tub. We realize that figuring out the salt water compatibility can be a bit tricky, and we are happy our support team was there to help you clear that up. We want your experience to be as relaxing as possible from day one. Your feedback is incredibly helpful as we look for ways to make those features easier for everyone to understand.
Post Hip-replacement surgery
We purchased the twin air mattress for an upcoming hip-replacement surgery. In a short time a leak appeared. I contacted Intex explained the problem and showed proof of purchase. They reviewed the case and sent a new mattress. The mattress was perfect for post-surgery. OBTW I’m walking fine.
14 February 2026
Unprompted review
Reply from Intex - North America
It is so wonderful to hear that you are back on your feet and walking well after your surgery. We know how important a reliable place to rest is during recovery, and we are truly sorry that the initial leak added any stress to your preparation. It is great that our team could get that replacement mattress to you quickly so you could focus on your health. We are honored we could play a small part in your successful recovery.
Quick, effortless, and friendly customer experience
Quick, effortless, and friendly customer experience when I needed to submit support ticket and get a replacement for warranty issue.
5 February 2026
Unprompted review
Reply from Intex - North America
Hi there Alexx! We are so glad to hear that getting your warranty replacement was a breeze. It is great to know the support ticket process felt effortless and that our team treated you well. We really appreciate you sharing this positive experience with us.
i wasnt happy with anyone when kept…
i wasnt happy with anyone when kept trying to make resend pics telling me do this and that when i knew what was rong with the pump, costumers should have the right to request anew bed with no hassels. thank you
18 February 2026
Unprompted review
Reply from Intex - North America
I am truly sorry that you had a frustrating experience while trying to get help with your pump. It sounds like the process felt repetitive and difficult when you already had a clear idea of what was wrong. I completely understand why you feel that getting a replacement should be much more straightforward.
We really appreciate you being so honest about how this made you feel. Your feedback is a huge help as we look for ways to make our support process smoother and more respectful of our customers' time.
Warranty
I contacted about my air mattress deflating and they were very prompt about handling the situation and sending out another
5 February 2026
Unprompted review
Reply from Intex - North America
It is great to hear from you! I am so sorry you had to deal with a deflating mattress, as we know how frustrating a bad night of sleep can be. I am glad our team stepped up quickly to get a replacement headed your way.
We really appreciate you sharing this experience with the community. Please let us know if there is anything else we can do to help you get settled in with your new mattress.
Prompt and Helpful Customer Service
Make sure to have your proof of product purchase and delivery on hand, good pictures of the defect. Customer Service Representative was helpful, well informed of the repair/replacement process and was able to articulate what steps I needed to take to file and complete my claim. INTEX completed the claim very quickly. Thank you for your assistance.
20 February 2026
Unprompted review
Reply from Intex - North America
It is so good to see that you had such a smooth experience with your claim. I really appreciate you sharing those helpful tips about having your purchase proof and photos ready, as that definitely makes the process faster for everyone.
I will be sure to pass your kind words along to our service team. They take a lot of pride in knowing their guidance helped you get things sorted out quickly.
We are truly happy we could help you get back to enjoying your product.
The bed I purchased
The bed I purchased was amazing and the replacement process was not difficult!
2 March 2026
Unprompted review
Reply from Intex - North America
Hi Jennifer! It is so wonderful to hear that you are loving your new bed.
I am also really glad to know that the replacement process was smooth for you. We aim to make those situations as stress free as possible, so your feedback means a lot to our team.
Enjoy those great nights of sleep ahead!
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