We purchased a 77" round spa and, after the initial excitement at the ease and speed of the set up, were deflated that the motor had a short and would cut off. Contacted intex and they shipped out a r... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The customer service was great and they do warranty certain parts and stand behind them . The only issue was the shipping can cost more than the part so if you order be sure to order extra replacement... See more
Company replied
First rate customer service from everyone I encountered from this company. I bought one of their air mattresses from Amazon. After about 6th months it developed a leak. Customer service was so gre... See more
Company replied
Products are well built and sturdy. I've have an inflatable Hot Tub Spa for many years. There was an issue during inital purchase but Intex didn't repair it they REPLACED it. So good my wife is want... See more
Company replied
Company details
Written by the company
Intex Recreation Corp. is the exclusive authorized distributor of Intex products for retailers across North America. As a global leader in above-ground pools, air mattresses, and PVC inflatable products, Intex brings over 50 years of innovation and expertise to families worldwide. We are dedicated to delivering exceptional safety, quality, and value in every product we offer.
Contact info
4001 Via Oro Ave, 90810, Long Beach, United States
- 1-310-549-8235
- https://intexcorp.com/support/
- intexcorp.com
4.0
Great
781 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great product and customer service
We purchased the Intex inflatable hot tub and just after using it noticed it had a slow air leak. The customer service agent who helped me was great and the replacement tub was sent very quickly. We have purchased another company's tub previously and the Intex tub by far was easier to set up and use and has some very nice features. Overall great product and customer service.
28 March 2026
Unprompted review
Reply from Intex - North America
Hi! We are so glad to hear that you are enjoying your new spa. Dealing with a slow leak right after a purchase is definitely frustrating, so I am thrilled our team could get that replacement out to you quickly. It is also wonderful to know that you found the setup so much easier compared to your previous tub!
We really appreciate you noticing those extra features and sharing your experience with us.
Happy soaking!
Excellent Support and Care
I had a great experience with Intex Recreation Corp. After an issue with my original air mattress, their customer service was prompt and helpful. A replacement mattress was delivered quickly, and the whole process was smooth and hassle-free. The new mattress works perfectly, and I really appreciate how efficiently everything was handled. It’s clear they value their customers and stand behind their products.
2 March 2026
Unprompted review
Reply from Intex - North America
It is wonderful to read your kind words! We were so happy to help resolve the issue with your original air mattress quickly and smoothly. Knowing that your replacement is working perfectly and that you felt supported throughout the process truly makes our day.
We always strive to stand behind what we make and hearing that you felt valued is the best feedback we could ask for.
Thanks for being part of the Intex family! 🛏️✨
I had trouble with my Airbed they…
I had trouble with my Airbed they replaced my bed with no problem.
3 April 2026
Unprompted review
Reply from Intex - North America
Hi! We are so happy to hear that we could get your airbed replaced without any hassle. Dealing with a faulty bed is never fun, so we wanted to make sure you could get back to a good night of sleep as quickly as possible.
It means a lot to us that you shared your experience.
Sleep well and enjoy the new bed! 💤😴
It was very easy to contact customer…
It was very easy to contact customer service and speak to someone about the problem I was having with the housing unit. It was determined that the housing unit has gone bad and that I was eligible for a replacement as the product was still under warranty. Person was very nice on the phone and patient.
25 March 2026
Unprompted review
Reply from Intex - North America
Hi Paula! It is so wonderful to hear that you had such a positive experience speaking with our team. I am really glad we could quickly identify the issue with your housing unit and get that warranty replacement started for you. It is also great to know that our representative was patient and kind while helping you through the process.
We are happy we could help get things sorted out so you can get back to enjoying your product!
Spa Cover Return
My first spa cover absorbed water and tore from repeated removal, and Intex replaced it with a brand new one. Communication was a little awkward, and they required photos of the damaged cover, but overall, not a bad experience.
1 March 2026
Unprompted review
Reply from Intex - North America
Hello! Thank you for sharing your experience with us. It is great to know we could get a brand new spa cover over to you after the first one had those tearing and water issues. I definitely hear you on the communication feeling a bit clunky and the photo requirements being a bit of a hurdle. We are always looking for ways to make those steps smoother for everyone.
I truly appreciate you being honest about the parts of the process that felt awkward. Your feedback is a huge help as we work to make things easier for our customers.
Enjoy your time in the spa!
Reply from Intex - North America
Hi Tiann! It is awesome to hear that we were able to get your replacement out to you so quickly. We know how frustrating it can be to wait on gear when you are ready to use it, so making that process fast and painless is always our goal.
We really appreciate you taking the time to share your experience with us.
Have a wonderful day! 🏊♂️✨
Thoroughly impressed with the response…
Thoroughly impressed with the response to a warranty claim. the company responded quickly and simply asked for the proof of purchase and a photo of the units tags so they could replace with a similar or better one. Shipment of the replacement was very quick.
17 March 2026
Unprompted review
Reply from Intex - North America
It is wonderful to hear that we made your warranty claim such a smooth and easy process! We know that dealing with paperwork can be a hassle, so we try to keep things as simple as possible by just asking for the essentials like your tags and proof of purchase.
I am so glad we could get that replacement unit out to you quickly so you could get back to enjoying your product. Hearing that you were impressed really makes our day. We truly appreciate you sharing your experience and look forward to serving you again!
Intex replaced my pump quickly
When my pump was leaking Intex replaced it quickly and efficiently. I was very impressed!
9 March 2026
Unprompted review
Reply from Intex - North America
It is so great to hear that we were able to get your pump replaced without a hitch! We know how frustrating a leak can be when you just want to enjoy your setup, so we make it a priority to move fast when things go wrong.
I am really happy to know our team hit the mark for you. We truly appreciate you taking a moment to share your experience and for being part of the Intex family. Happy splashing!
Treated with Respect
Looking for an inflatable spa, I chose this company’s product based on the positive reviews about the follow up customer service. All were positive and when I had trouble with the salt water filter the company did not disappoint. Each call I made to trouble shoot the situation the representative was polite, listened to my concerns, and gave me specific actions to take to resolve the problem. When none of those solutions worked,the company honored their company’s reliability and sent a replacement part immediately. Noone ever made me feel like I was doing something wrong because I could not make their product work. I never had to justify anything. I provided the need information regarding the problem, purchase date and model number. They took care of me and I will continue to buy their products and recommend them to anyone who asks.
25 March 2026
Unprompted review
Reply from Intex - North America
Hi there Kathy! It is so great to read about your experience, especially since you chose us specifically because of our reputation for taking care of our customers.
I am really happy our team was able to support you through those filter troubles without any added stress. We never want you to feel like you are on your own when a technical hiccup happens, so hearing that our representatives were polite and helpful means the world to us. We are thrilled to have you as a loyal member of our community and can't wait to keep you relaxing in your spa for years to come. 🛁🫧
This company is excellent
This company is excellent. Their customer service goes above and beyond. I’ve had three hot tubs in 10 years. The first one just was without the elements and it lasted five years and we were moving so I just threw it away even though it still worked for another one I had trouble with an engine And they sent me a new one immediately. I’d love their hot tubs. I love their customer service and I love this product. I gave it a five star.
24 March 2026
Unprompted review
Reply from Intex - North America
It is so wonderful to hear from a long time fan of our hot tubs! Having you with us through three different tubs over the last decade is the best compliment we could ask for.
I am especially glad we could jump in and replace that engine for you quickly so you didn't have to miss out on any soaking time. We really aim to make things easy for you because we know how important that relaxation time is. Thank you for sharing your story and for the five star rating!
Back story
Back story: We had an Intex pool for 10 years and finally replaced it last year with a new one. I was very disappointed to go out in March and see a huge rip in the side of the pool, wondering if there was any warranty on the liner since it was just a few months old. Contacted Customer Service and was very surprised with the answer, "Yes, there is a 2-year warranty on the liner." I provided them with the purchase receipt and shipping information. Within 2 weeks, I had a new liner. Thank you, Intex!
2 March 2026
Unprompted review
Reply from Intex - North America
Hi there Michele!
It is so wonderful to hear that your pool setup is back on track. Ten years is an incredible run for your first pool, so I can only imagine how disappointing it was to find that rip in your new liner so soon. I am thrilled our team was able to confirm that warranty and get a replacement to you in just two weeks. We want you back in the water enjoying the sun as quickly as possible!
Thank you for sharing this journey with us. Hearing about your long history with our pools and your recent experience helps us keep our service standards high for everyone. 🏊☀️
Fast and efficient
They sent me out a new pump as soon as I gave them all the information and told them what was wrong A+ thank u for the fast work on everything the shipping on the other hand has taken a little longer than expected. It’s been over a week Hopefully I will get it today or tomorrow.
24 March 2026
Unprompted review
Reply from Intex - North America
It is wonderful to hear that we were able to get that new pump sorted out for you so quickly! I am really glad the initial process was an A+ experience. I completely hear you on the shipping delay, though. Waiting over a week when you are ready to get things back up and running is definitely a test of patience. Good news, FedEx tracking shows the package was delivered this morning.
We really value you sharing these details with us. Getting this kind of honest perspective helps us see exactly where we are winning and where we need to pick up the pace to make things better for you. 🚛✨
I purchased an inflatable spa tub in…
I purchased an inflatable spa tub in 2023. It ran its course though September of 2025. I purchased a new tub body at that time, as all the other components were in excellent condition. I was & still am having problems with this new product but the “technical department/call centre” is frustratingly slow & repetitive in reach out for help. I feel I have been left as a client with a faulty product that I have to deal with on my own & no warranty honour help. I DO NOT RECOMMEND buying a product from INTEX at this time.
1 April 2026
Unprompted review
Reply from Intex - North America
Hi Jason. I am so sorry that you have been struggling with your new spa tub and feel like you’ve been left to handle this on your own. It is incredibly frustrating to have your original components ready to go, only to be let down by the new tub body not aligning propelry with your current setup and a slow support process. This is certainly not the smooth experience we want for you, especially since you have been a loyal user for years.
We truly appreciate you being so direct about your experience. Your honesty is a huge help in showing us exactly where we need to improve our support so we can do better for everyone.
I found this company excellent to deal…
I found this company excellent to deal with, no issues with contacting them when an issue arose with my air mattress. I spoke with a suoer helpful agent, she instructed me on how to file a claim she was knowledgeable about any questions I had and assisted me where necessary. The process was fairly quick and easy. I had a new air mattress within a few days. I would definitely recommend buying an Intex air mattress as they stand behind there product. This was a pleasant experience. There was 0 hassle with this replacement process.
12 March 2026
Unprompted review
Reply from Intex - North America
It is so encouraging to read about your experience and we are thrilled that we could help you out!
I am glad our team member was able to guide you through the claim process and answer all your questions with such care. Dealing with a mattress issue can be a real headache but hearing that the replacement arrived in just a few days and was completely hassle free is exactly what we strive for. We truly appreciate you recommending us and noting that we stand behind what we build.
Thank you for being such a loyal customer and for sharing your story with everyone. 😴✨
My pump arrived DOA
My pump arrived DOA. They quickly sent me a replacement!
16 March 2026
Unprompted review
Reply from Intex - North America
I am so sorry that your pump arrived in that condition, but I am glad we could make it right!
It is definitely a letdown to open a new package only to find it isn't working as it should. I am really happy to hear our team jumped into action and got a replacement headed your way without any delay. We always want to ensure you can get started with your equipment as soon as possible.
We truly appreciate you being so upfront about your experience since your honest feedback is exactly what helps us refine how we serve you.
Solid customer service
Solid customer service. Great products. I bought two of the air mattresses. Very solid construction and very good pricing compared to the competition.
1 April 2026
Unprompted review
Reply from Intex - North America
It is awesome to hear that your experience with us was so positive!
We are thrilled that you found the air mattresses to be well built and a great value compared to other options out there. It means a lot to our team that both our products and our service hit the mark for you.
We truly appreciate you sharing your thoughts and hope you get some great rest on those new beds! 💤
Great customer service
I called about my salt generator not working after I had done everything it said to do in the problem shooting list. The customer service person knew what was wrong after explaining what was happening. After sending in my receipt that showed it was still under warranty my part that was needed was sent right out.
1 April 2026
Unprompted review
Reply from Intex - North America
Hello! I am so happy to hear that we could get your salt generator back up and running without any extra stress.
It sounds like you did a lot of the heavy lifting yourself by going through that troubleshooting list first. I know how annoying it is when you follow every step and things still aren't working right. I am glad our team member was able to pinpoint the issue immediately and get that replacement part shipped out to you as soon as the warranty was confirmed.
We really appreciate you taking the time to share this success story with us. Enjoy the water!
I bought my hot tub back in November…
I bought my hot tub back in November and have had no issues with it until I did. For some reason water was able to sneak inside of the cover and wadded up the insulation inside rendering it useless. I reached out to customer service and after only a couple of emails and a phone call I was able to make a claim and get a new one sent to me. Within a week I had a new cover with little to no time out of my day and they were very pleasant to work with. Not a interaction I am used to anymore with customer service interactions.
24 March 2026
Unprompted review
Reply from Intex - North America
Hi there! It is so great to hear that we were able to get your hot tub back in tip top shape after that cover issue.
I can imagine how frustrating it was to see the insulation wadded up like that, especially since things had been going so smoothly since November. Water getting where it shouldn't be is definitely a nuisance. I am really glad our team could step in, handle the claim quickly, and get a replacement to your door within the week without taking up much of your time. We truly aim to make those interactions as painless as possible, so your kind words about our staff mean a lot to us.
Thanks for sharing your experience with the community and for being part of the family!
Fast reliable replacement
Fast reliable replacement! Will definitely be buying only this brand from here on out. It's a great product.
12 March 2026
Unprompted review
Reply from Intex - North America
It is so exciting to see that we could get your replacement to you quickly and reliably!
We are thrilled to hear that you are happy with the quality of your product and that this experience has earned your loyalty. Knowing that we are now your go to brand for the future is the best compliment our team could receive.
We look forward to serving you again soon and hope you enjoy using your gear!
The customer service was great and they…
The customer service was great and they do warranty certain parts and stand behind them . The only issue was the shipping can cost more than the part so if you order be sure to order extra replacements to make it worth it . Also shipping is extremely slow with three or more days to process order . Other than that I was happy with the experience.
19 March 2026
Unprompted review
Reply from Intex - North America
It is wonderful to hear that you had a positive experience with our support team and that we could stand behind our products for you.
I appreciate you mentioning the frustration regarding shipping costs and the processing time. It is a very helpful tip to suggest ordering extra parts to offset those delivery fees, though I know waiting several days for an order to move forward is not ideal when you need a fix. We are always looking for ways to make our logistics more efficient and affordable for everyone.
Thank you for being so open about these specific details. Your perspective is incredibly helpful as we look for ways to sharpen our service and make things better for all our customers.
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