We purchased a 77" round spa and, after the initial excitement at the ease and speed of the set up, were deflated that the motor had a short and would cut off. Contacted intex and they shipped out a r... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The customer service was great and they do warranty certain parts and stand behind them . The only issue was the shipping can cost more than the part so if you order be sure to order extra replacement... See more
Company replied
First rate customer service from everyone I encountered from this company. I bought one of their air mattresses from Amazon. After about 6th months it developed a leak. Customer service was so gre... See more
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Products are well built and sturdy. I've have an inflatable Hot Tub Spa for many years. There was an issue during inital purchase but Intex didn't repair it they REPLACED it. So good my wife is want... See more
Company replied
Company details
Written by the company
Intex Recreation Corp. is the exclusive authorized distributor of Intex products for retailers across North America. As a global leader in above-ground pools, air mattresses, and PVC inflatable products, Intex brings over 50 years of innovation and expertise to families worldwide. We are dedicated to delivering exceptional safety, quality, and value in every product we offer.
Contact info
4001 Via Oro Ave, 90810, Long Beach, United States
- 1-310-549-8235
- https://intexcorp.com/support/
- intexcorp.com
4.0
Great
780 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Honored warranty
Honored warranty. Responder quickly and efficiently. Pool was easy to assemblr 18 by twenty. Los of fun
14 February 2026
Unprompted review
Reply from Intex - North America
It is great to hear that you are already having lots of fun with your new pool! We are so glad the assembly went smoothly for that 18 by 20 setup and that our team was able to handle your warranty needs with the speed you deserve.
Knowing that we could get things sorted quickly so you could get back to the water is exactly what we aim for. We really appreciate you taking the time to highlight our efficiency and the ease of the build.
Enjoy the sunshine and your time in the pool!
We love all of our in-text products we…
We love all of our in-text products we have purchased in the past.
Customer service is always been a breeze and no questions asked as long as we're in the warranty window.
Highly recommend...
15 March 2025
Unprompted review
Reply from Intex - North America
It is so wonderful to hear from a repeat customer! We are thrilled that you have been enjoying your products and that our team has been able to make things easy for you whenever you needed a hand.
Knowing that you feel confident recommending us to others truly makes our day. We work hard to keep that warranty process straightforward so you can get back to enjoying your purchases without the headache.
Thank you for sharing such a positive experience with the community!
Great customer service
Great customer service! Twin-sized bed worked well, and when it started to deflate, Intex provided me with instructions on how to check the pump seal and look for leaks. When those steps did not identify the problem, they sent a replacement.
15 October 2025
Unprompted review
Reply from Intex - North America
It is wonderful to hear that we were able to guide you through those initial troubleshooting steps and get a replacement out to you quickly. We always want to make sure your twin bed is reliable, and I am glad our team could resolve that deflation issue for you.
We really appreciate you sharing this experience with us. Your feedback helps us understand how our support process works for you and is a vital part of how we keep improving for all our customers.
Great product
Great product! The first one that I bought, I had used one time I blew it up and it went flat before somebody could even put their body on it. Returning to the store was very simple. They replaced it and swapped it out with the exact same one and then I’ve had no issues so far but it’s only been used twice. I’m just hoping that it will last as long as a twin mattress that I had from Intex that I have over 20 years.
8 November 2025
Unprompted review
Reply from Intex - North America
It is so good to hear that the exchange process was smooth after that frustrating experience with the first mattress. We are glad the replacement is holding up well so far, and we certainly share your hope that it matches the incredible twenty year run of your previous one.
We truly appreciate you sharing these details with us. Your honest perspective is a huge help as we work to make our products even more reliable for everyone.
They replaced my liner that was attack …
They replaced my liner that was attack by birds while I was drying the liner on a cement pad next to a hedge. The replacement liner is still in the package I received it in. Hopefully it holds water in a couple of months when I set it up for the season
25 September 2025
Unprompted review
Reply from Intex - North America
Hi Richard. It is so good to know that we could help you out with a replacement liner after those birds got to your original one. We definitely want you to be ready for the upcoming season, and we are rooting for a smooth and leak free setup when the weather finally allows you to get everything put together.
We really appreciate you sharing this story with us. Hearing about these unique situations helps us better understand our customers and improve the overall experience.
Awesome customer service and handled my…
Awesome customer service and handled my issue immediately. Got my replacement pool within a week, of course have not put it up yet due to weather, but hotter days are ahead.
7 August 2025
Unprompted review
Reply from Intex - North America
It is great to hear that we could get that replacement pool out to you so quickly. We know how important it is to be ready for those warmer days, and we appreciate you giving us the chance to make things right immediately. Hopefully the weather clears up soon so you can get everything set up and start enjoying the water.
Thank you so much for the kind words about our team. We look forward to hearing how you like the pool once the sun finally stays out.
Great Customer Care
My experience win INTEX and INTEX Customer Care has been great. My initial order for a 4 person inflatable spa was placed in late January 2025. When I opened the contents of the containers I notices that the motor housing was cracked. I contacted INTEX and sent a picture of the damage. INTEX sent me a new motor! About a 2 months later I was unable to find a leak in the bottom of the spa, I again contacted INTEX and I received a new inflatable spa. The original spa cover from the beginning was bulky in my opinion and hard to put on and take off. I kept trying to think of ways to modify the cover for ease of this task. I finally called INTEX and inquired if they had received similar complaints and the person I visited with suggested that I try the newest cover. INTEX sent it to me free of charge! The new cover fits perfectly and solved my dissatisfaction of the original cover. I have nothing by good things to say about my experience with INTEX products and customer care!!
9 March 2026
Unprompted review
Reply from Intex - North America
It is so wonderful to hear how much you are enjoying your spa now. We truly appreciate you sticking with us through those initial hiccups with the motor housing and the leak. Our team is always happy to help ensure your setup is perfect, and I am thrilled that the newest cover design made such a big difference for you.
Thank you for sharing these details about your experience. Your feedback is incredibly helpful as we continue to refine our products and support for everyone in the INTEX community.
I have used Intex pools and accessories for decades
I have had Intex pools and accessories in my backyard for over 20 years. During the infrequent times I had to contact their customer service, for missing or replacement parts, I found them to be sympathetic and helpful. Their products are also very inexpensive compared to similar manufacturers.
1 July 2025
Unprompted review
Reply from Intex - North America
Hi Stephen. It is wonderful to hear that you have made us a part of your backyard for over two decades. We truly appreciate your long standing loyalty and are glad to know that our team has been there to help whenever you needed a hand with parts or replacements. Keeping our products affordable while maintaining that helpful touch is exactly what we strive for.
Thank you for sharing such a positive history with us.
Things worked out good after I got
Things worked out good after I got
T the sides with the hook ups to come apart. You need to advise people to hook up the big water connection last.
8 March 2026
Unprompted review
Reply from Intex - North America
It is great to hear that everything worked out for you once the connections were sorted. We really appreciate your specific advice about hooking up the large water connection last to make the process easier.
Suggestions like yours are incredibly helpful for us to improve our setup guides and the experience for all our customers. We truly value your honesty and the time you took to share this tip with us.
They were very helpful
They were very helpful, they listened and understood my problem and they rectified it in one call. What more do you want? In the day of bad customer service they stand above and beyond the rest great job.
12 December 2025
Unprompted review
Reply from Intex - North America
It is so encouraging to hear that our team was able to listen and resolve your issue in just one call! We know how frustrating customer service can be sometimes and we are thrilled that we could stand out and go above and beyond for you.
Thank you for the high praise and for being part of our community.
Inflatable hot tub
I bought the 4-6 person inflatable hot tub. 4 people easily fit in; 6 is pushing it.
I am very happy with the product. You can set it up in about an hour; filling it is a couple of hours, and heating it up from ambient temperature (~72 F) to 103 F can take 24-36 hours. I leave it at 103 F so that I can use it whenever I want. The single unit containing the circulation pump and air blower work very well. The air bubbles generated by the blower are what makes the experience great.
The best part is the cost - about $700, and the ability to use a common wall socket to power the unit. No need for a 220 volt outlet or mods to my home's electrical system. The unit has never tripped. While you don't get the water jets that a hard spa has, the cost is about 1/20th before any needed electrical mods.
10 March 2025
Unprompted review
Reply from Intex - North America
Hi Tomy. We are glad to hear that you are enjoying your new inflatable hot tub! We are happy that the easy setup and the convenience of using a standard wall socket have worked out so well for your home. It sounds like those air bubbles are making for some truly relaxing sessions.
We also appreciate your honest note about the seating capacity and heating times. Detailed feedback like yours is exactly what we need to help our future customers set the right expectations and for us to keep improving the overall experience.
Excellent Customer Service & Care!
I contacted Intex for a warranty claim. Customer Service was excellent and very efficient. My claim was handled quickly & fairly. They immediately sent out a replacement product and I couldn't be happier!
2 November 2025
Unprompted review
Reply from Intex - North America
It is so wonderful to hear that your warranty claim was handled quickly and fairly! We are thrilled that our customer service team was able to get a replacement out to you immediately and that you are happy with the results.
Thank you for sharing your positive experience with us!
Products are sometime defective but can…
Products are sometime defective but can be replace by service representative personnel effectively
29 October 2025
Unprompted review
Reply from Intex - North America
We appreciate you highlighting how our team can help when a product is not working as it should. It is great to know that our service representatives were able to handle your replacement effectively.
Thank you for sharing your experience with us!
Leaks after a few months
ive ordered one and it was replaced after a few months. Now the replacement is leaking. Not a happy customer.
11 January 2026
Unprompted review
Reply from Intex - North America
I am so sorry to hear that your replacement mattress is now leaking. We understand how frustrating it is to deal with a second issue after only a few months. This is certainly not the experience we want for you.
Please reach out to our support team so we can look into your warranty and make this right.
We truly value your honesty about this situation. Your feedback is essential for us to improve our products and the experience we provide for everyone.
My air mattress been working amazing I…
My air mattress been working amazing I forgot how long I had it's but it's been more than few weeks now. Thank you
18 February 2026
Unprompted review
Reply from Intex - North America
Hi there! It is so wonderful to hear that your air mattress is working perfectly for you after several weeks of use. We truly appreciate the positive feedback and are happy to provide a product that keeps you comfortable.
Thank you for choosing us!
FIRST CLASS
The intex company handles everything first class, look I weigh 245 lbs and the bed performed and was super comfortable, the bed and everything else (I have a relationship with (including 1st wife) I just am hard with. A great bed a great company period! look we are talking 50-60$ for a bed that I slept on every night for 6 months! quit complaining spend $4000 for a tempurpedic! (LOL)
3 March 2026
Unprompted review
Reply from Intex - North America
Gemini said
Hi Tim! It is great to hear that your bed has been so comfortable and durable for your nightly use. We really value having a first class relationship with you and appreciate you standing up for the quality we aim to provide at a fair price.
Thank you for being such a loyal part of the Intex family!
It's a really good product better than…
It's a really good product better than the rest which all seem to last much less time
Good customer service too. Just remember to save the box it came in and your receipt
6 March 2026
Unprompted review
Reply from Intex - North America
Hi there Philip! We are so glad to hear that you are enjoying the product and that it is outlasting the competition for you. It is also wonderful to know our team took good care of you.
Thank you for that helpful tip about keeping the packaging and proof of purchase. We really appreciate you sharing your experience and look forward to seeing you again soon!
Fantastic if you don’t get winter season
It’s fantastic if your temperature never drops below 38 degree. See manual . Make sure you have plenty of room to store it from November - April if you live in a state that experiences winter otherwise the motor breaks it can not be left outside
6 November 2025
Unprompted review
Reply from Intex - North America
I am so glad you find the spa fantastic when the weather is warm. It is very important to highlight those storage requirements for anyone living in areas with cold winters. Having to find enough space to store the motor and tub from November through April is definitely a significant task to keep the equipment running properly.
We truly appreciate you sharing these insights about the seasonal maintenance and storage needs. Your direct feedback is incredibly helpful for other owners and it gives us a clear picture of how we can better support our customers in colder climates.
Happy overall
There was an issue with the cover when purchased. It was quite the hassle but Intex did warranty the cover which was great! I wish the heater worked better since living in New England the cool air cools the tub within 15-20 minutes with bubbles on. I am overall very happy with the spa.
5 August 2025
Unprompted review
Reply from Intex - North America
I am so glad you are overall happy with your spa and that we could get that cover replaced for you. It is great to hear the warranty process worked out, though I am sorry it felt like such a hassle to get there. I also hear your frustration regarding the heater performance in the New England cold. Maintaining that perfect temperature while the bubbles are running can definitely be a challenge in cooler climates.
We truly appreciate you sharing these details about your experience. Open feedback like yours is exactly what we need to help us refine our designs and improve how we support our customers in the future.
I bought an air mattress and had a…
I bought an air mattress and had a problem — it developed bubbles and burst inside. I contacted customer service, and they promptly replaced my mattress. I really appreciate their quick support and the way they handled the issue.
5 July 2025
Unprompted review
Reply from Intex - North America
It is wonderful to hear that our team was able to resolve the issue with your mattress so quickly. We know how frustrating it can be when a product does not perform as expected, so we are glad we could step in and get a replacement to you promptly. Thank you for sharing your positive experience with us.
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