Intermedia Reviews 1,086

Intermedia is a great Cloud solution, and the support has been superb! Will do business again and highly recommended!

The system is very stable and if there is an update they always let you know well in advance.

after 12 years. I am done with them.
sent me an email that I have tpo pay outstanding balance within 12 h, fair enough, and that I should make the payment via control panel- guess what, they want let me in control panel, because unpaid bill! called their US office, since- guess what, Uk one si oujt of hours, spent 58 minutes- noi result, they asking for routing number???? they apprently cant send me payment request, cant take card details for non- US card over the phone, want let me in my control panel either! I am in UK, palin iddiots, all I ve got , huge roaming bill and international call bill! never again, it seems some in USA are suffering from stupidty virus! stay away from those idiots.

We have not had any down time

Excellent service quality and support and cost

Promptly notifying customers of any issues with possible impacts and quick resolution of the problem.

Professional talent with great service.

I have been trying to cancel my account with this company for months. I had to cancel my credit card because they would not stop billing my account. I have emailed, done chat, and talked to two representatives to help me close this account. I was told the first time it was cancelled in November of 2025, but it wasn't. I had to cancel my credit card to stop them from billing me $11.25 every month, I then get an email saying that my account was suspended for non payment and that I could be sent to collections. For what? My account was supposedly closed in November. I called again (3/19/2026) and was told that while I had no access to my account, I would still have to pay my last bill that they had tried to push through to my closed credit card before they could officially cancel my account. I was on the phone for 30 minutes for the first phone call and then 45 minutes on the last phone call. All to just cancel a basic internet fax line for $11.25 that I had for several years. I was not under any kind of a contract, nor had I even used the service well before I tried to cancel. It's all a web based service so it's easy to look up my usage. All the rep kept saying was that she couldn't find any record that I had tried to cancel the first time....big surprise, right? Such a common excuse these days. I told her to forget the first time then and just make sure my account was cancelled now...today. She said she would have to send an escallation ticket to see if they would cancel it. To say I was frustrated by this process is beyond words. It's a good thing I work for attorneys because if this continues I may have too turn into one of those litigious people who sue companys just to show them how insane their practices are. I am just in shock over this. I had heard bad things about this company before, but since I never had to deal with them I had no idea. I should have known to go with a more reputable company, but at such a cheap price for an online service I never thought it would be an issue. Live and learn, I guess. If this happens to anyone else just call your credit card after you cancel your account so they are aware of the situation. The credit card company can't always keep your account from being charged without opening up a brand new account, but they can at least reverse the charges so you don't have to keep paying over and over.

Excellent price and reliable service.

Great customer service. Great spam filters. Very fast response time and follow up.

Impeccable customer service. Great communication. I have been with intermedia for over 20 years. Thank you!

Great value, solid and reliable service.

Don't try to cancel your service, you will need to make multiple calls. And they bundle things like Exchange with 365 so you can't cancel exchanging you still have a 365 annual license. There is no way to early cancel even if you are willing to pay out the annual service. You have to wait until the last day of the annual to attempt to cancel and only have a 7 day window to do the cancellation. Make sure you know all the services you have with them because you cannot call and ask to cancel everything because they will not get all of it. Also they do not stand behind what their support people say if they give you the wrong information. They just say they were wrong our policy is...

Mostly a good application but sometimes calls get dropped randomly.

While using this service, there were much more frequent outages than they marketed, prior to selecting them. When leaving their service, THEY WILL CONTINUE TO BILL YOU until you specifically contact them to cancel "your license subscription". Moving phone lines to a different service does nothing to the billing. (Contrary to what we were told) They refuse to reimburse for services that they WERE NOT PROVIDING. I DO NOT recommend using this company.

I needed some help navigating the reporting to address an issue and my rep was very knowledgeable.

Fast and professional responses. Customers need answers when things are not working and Intermedia makes the grade.

Working with Intermedia has been nothing short of a nightmare. Getting the phones setup was absolutely awful and their customer service was atrocious. Then, two years later, we switch our wifi booster, and all our phones disconnected from the internet. After over 45 minutes on the phone with Intermedia, they proved to be no help other than telling us we should have the phones on wired connection (we've been using them wirelessly for two years). We were eventually able to connect to the internet by our own figuring out/clicking around on the phones. We will be looking to switch providers.