Interflora Reviews 24,571

The flowers I ordered to be delivered in Spain (as a surprise for a special occasion) did not arrive. I was told they had failed to meet the delivery date 2 days after they were supposed to have reached the recipient. Reason given - they didn't have the right colour roses. Rather than letting me know in advance & giving me the option to choose another colour, they just did not bother to make up the bouquet & only told me afterwards. It is now almost a week since the flowers were supposed to have been delivered and they are now telling me the address is wrong so they cannot honour the order. This simply isn't true because the recipient has lived at the same address for 7 years and I have never had issues sending them gifts to that address before. I have therefore cancelled the order & have so far only been refunded 25% of the cost for the inconvenience - no mention of a full refund yet. It is impossible to speak to an adviser on the phone because it is via email only. Extremely disappointing for a company which prides itself on delivering its promises. I wouldn't choose Interflora (especially for international deliveries) again.

I couldn't be happier about the service! The order was delivered on time and done very professionally. The florist did a beautiful flower arrangement!

Lost tracking, no customer care, no delivery check, it seems a scam

The flowers that arrived did resemble the picture, but clearly fading and odd additions were alongside a few fresher flowers. Not likely ordering again.

Ho ordinato un bouquet premium mix di rose arrivato un mix di fiori. Pessima figura

English:
I ordered flowers from Interflora.it to be delivered to a dear friend who had just lost her brother. Unfortunately, the flowers were never delivered. I received no response despite following up three times on Ticket n° 677385.

This failure was particularly painful because it happened during such a delicate time. I had to contact my bank to dispute the charge. I trusted Interflora to deliver comfort in a moment of grief, but they let me down completely.

Italiano:

Ho ordinato dei fiori su Interflora.it per una cara amica che aveva appena perso il fratello. Purtroppo, i fiori non sono mai stati consegnati. Nonostante tre solleciti al Ticket n° 677385, non ho ricevuto alcuna risposta.

Questa mancanza è stata particolarmente dolorosa in un momento così delicato. Ho dovuto contattare la mia banca per contestare l'addebito. Mi sono fidato di Interflora per portare conforto in un momento di lutto, ma mi hanno completamente deluso.

I ordered a bouquet 4 days ago, to be delivered 3 days ago. I have sent out around 10 emails trying to reach Interflora wanting to know why my SURPRISE bouquet isn’t delivered to its designated location. I have already paid for everything including delivery, and they have not bothered a tiny bit to help me after I have expressed how urgent it was. Absolutely horrible company to work with i am so disappointed. I have given specific instructions saying that it’s a surprise bouquet so the recipient isn’t aware.

J'ai commandé un bouquet il y a 4 jours, pour être livré il y a 3 jours. J'ai envoyé une dizaine d'e-mails pour tenter de joindre Interflora pour savoir pourquoi mon bouquet SURPRISE n'est pas livré à l'endroit désigné. J'ai déjà tout payé, y compris la livraison, et ils n'ont pas pris la peine de m'aider après avoir exprimé à quel point c'était urgent. Entreprise absolument horrible avec laquelle travailler, je suis tellement déçu. J’ai donné des instructions précises disant qu’il s’agit d’un bouquet surprise donc le destinataire n’en est pas conscient.

Ho ordinato un bouquet 4 giorni fa, da consegnare 3 giorni fa. Ho inviato circa 10 e-mail cercando di contattare Interflora per sapere perché il mio bouquet SORPRESA non viene consegnato nel luogo designato. Ho già pagato tutto, compresa la consegna, e non si sono preoccupati minimamente di aiutarmi dopo aver espresso l'urgenza. Azienda assolutamente orribile con cui lavorare, sono così deluso. Ho dato istruzioni specifiche dicendo che si tratta di un bouquet a sorpresa, quindi il destinatario non se ne accorge.

Order number 1100929419 was not delivered during the required date. Which made celebrating our anniversary far away even harder.

I’m afraid the actual bouquet that was delivered was much poorer than the illustration photo I chose . I am sorry for my aunt who deserved a professionally arranged bouquet not one that could have come from a supermarket at a third of the price . Can’t be trusted I’m afraid , won’t use again

After purchasing Interflora+, the system won't even let me log in to use it. It won't even let me reset the password. And there is NO customer service number.

UPDATE: It's October 1 and you still have not fixed the problem.

I'm an expat and today's my beautiful mother's 60th. I should've called our trusted flower shop in Italy to arrange an order over the phone; I chose to spend 125€ on Interflora instead. What did she get? Nothing. The order couldn't be delivered today but the website said otherwise yesterday. Second time I use Interflora for an "international" surprise and they get the timing or the boquet wrong. I'm pretty upset. Money buys nothing if the service doesn't work.

Easy fast and efficient

easy of use.

I expected the flowers to be high quality. That was not my issue. I am thoroughly disgusted that I was FORCED to choose 'Mrs.' (not 'Mr.') in order to continue. There was no other option... I am not married, but I have a hard-earned Doctorate whose title I have always used since 2009. Until now!
NOT good enough.

I always order from interflora but this time we are not happy, the flowers they delivered to my mum on Mother's Day was dry, not fresh. I asked for a refund or replacement but no answer to my email.

ti mettono prefleggato interflora plus senza che tu abia un account quindi nutilizzabile.

Excellent service

You sent me a coupon for 15% for mother's day to my email of I made an order, but the website said the coupon was in error. Would not honor it. I tried to login, forgot the password, clicked on forgot password, but the system said "no data".

This was for a special cousin in Italy, I finally put the order through using gmail and paid the full amount.

Good afternoon, my friend received very different flowers from the ones I chose. I ordered premium. It’s a lot smaller, eucalyptus and some more flowers are missing. I have a picture, can attach it in email.

Beautiful flowers! I ordered it for Mother's Day!
Amazing deals. Really normal prices for what you order at INTERFLORA. I ordered a bouquet that exceeded my expectations.
Ordering online was easy. The flower arrangements arrived on time and in the right place. (I am in the UK and the bouquets were delivered to the LT address)
Please note, my bouquet surprised everyone with its beauty and uniqueness. I really recommend INTERFLORA 100%. You will be surprised and satisfied with your order.
And I really like it!
Thank you for the professional work and good mood for the client! I will definitely stay with you!