Integro Medical Cannabis clinics Reviews 469

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as brilliant, knowledgeable, and caring, often praising their professionalism and helpfulness. Many people appreciate the outstanding service, noting that the company puts patients first and provides excellent healthcare. The products offered are also well-received, with consumers finding them effective and life-changing, contributing to better health and well-being. However, some customers also noted issues with the ordering process, including communication breakdowns between pharmacy and clinic, and difficulties with repeat prescriptions due to stock availability. A few other people also felt that customer service could be problematic, mentioning slow responses, unhelpful staff, and even instances where they were left without medication or unable to return faulty products.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, helpful, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the staff as... See more

Product

Users describe positive interactions with product, highlighting the quality and effectiveness of the products... See more

Order

Customers had ambiguous experiences with order, with many praising the ease and speed of the ordering system,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Intergro ~ brilliant what can I say, it's what I've been looking for for years. Main problem I have is being unable to get on repeat a strain that works. Armed with knowledge of terpenes and the selec... See more

Rated 5 out of 5 stars

I don’t often write reviews but for this I will make an exception. Integro should be your first port of call toward your medical cannabis journey. Great consultants, knowledgable nurses and friend... See more

Rated 5 out of 5 stars

Took exactly 1 week until 1st consultation on errors from my side so could have been quicker . Spoke to Dr Nora outstanding service never belittled or made me feel awkward when explaining my usage and... See more

Rated 5 out of 5 stars

This is my 2nd time rating this company had my fillow up call with dr Nora again now have a better understanding if terpines and strain type (indica ect ) always a pleasant happy call the ordering sys... See more


Company details

  1. Health Consultant

Written by the company

We offer the UK’s leading cannabis-based therapy and care for patients suffering from chronic pain and psychiatric conditions. Our specialist Doctors provide expert advice through one-to-one video consultations and on-going support through our clinic nurse. Register with Integro Medical Cannabis clinics today for your free eligibility assessment.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

469 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Can't say enough good things

I have been with Integro for nearly 9 months and I can honestly say it's the first time in my life I have felt completely listened too by medical professionals. The whole process has been reassuring and my life has changed for the better. Having appropriate medication for multiple conditions with no negative side effects has been a first time experience for me, and with medical staff (including those who reply to emails and repeat presentations enquiries) who go above and beyond to help.
Can't say enough good things.

Have recommended them to anyone who has asked.

25 March 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you so much for your kind words! We're truly grateful to hear how much of a positive impact Integro has had on your life. Our team is dedicated to providing compassionate, patient centered care, and it means the world to know you feel heard and supported. We appreciate your recommendation and look forward to continuing to support you on your journey!

Rated 5 out of 5 stars

Prompt and personable customer care

Prompt and personable customer care. I feel that my needs are met and I am supported by healthcare professionals.

24 March 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you! We're glad you feel supported and well cared for. Your feedback means a lot to us! 😊

Rated 5 out of 5 stars

Amazing!

Very fast, simple and professional!

19 March 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind review!

Rated 5 out of 5 stars

What can I say really

What can I say really. First off you've absolutely changed my life, I can now leave my front door and venture outside my gate. Secondly the care from Doctor Ahsan has been nothing short of excellent, the early hours of the morning on the day of my follow up, I spoke with him and before the call ended, he said a prayer for my loved ones. I am by no means religious, but this was somehow very comforting. I just want to say thank you for making my medical journey so simple

4 March 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your heartfelt review. We're so glad to hear how much your life has improved and that Dr. Ahsan’s care has made such a difference. Your kind words mean the world to us, and we’re honoured to be part of your journey.

Rated 5 out of 5 stars

James is the best!

James was very understanding, he put me at ease straight away. He is very professional in a light-hearted way. James made the whole process simple and stress free. I cannot recommend him highly enough.

12 March 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind words! We're delighted to hear that James made your experience so easy and stress-free. Your recommendation means a lot! 😊

Rated 5 out of 5 stars

Very professional and helpful

Very professional, knowledgeable and caring,

10 March 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you! We're so pleased to hear you had a positive experience. Your support means a lot! 😊

Rated 5 out of 5 stars

Integro's best

Great staff, ever friendly, helpful and supportive. A seamless operation throughout your prescription process whether a first time or long standing patient. 100% recommended. 👍

10 March 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind words! We're so glad to hear you had a great experience with our team. Your recommendation means a lot to us! 😊

Rated 5 out of 5 stars

I want to extend my heartfelt thanks to…

I want to extend my heartfelt thanks to Integro Clinics for the wonderful appointment with Nurse Marco, the medical cannabis specialist. As a patient, I felt truly heard and supported throughout the entire consultation. Nurse Marco’s expertise, attentiveness, and compassionate approach made me feel confident in my treatment plan and in my decision to pursue medical cannabis.

I am incredibly grateful for the time and care Marco took to ensure that all of my questions were answered and that I fully understood the next steps in my journey. His professionalism and dedication to patient care are truly remarkable.

Thank you again to Integro Clinics for providing such excellent service, and to Nurse Marco for being so supportive and knowledgeable. I look forward to continuing my treatment with your team.
Jocelyn

10 March 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you so much for your kind words, Jocelyn! We're thrilled to hear about your positive experience with Nurse Marco. It’s wonderful to know that his expertise and compassionate care helped you feel confident in your treatment plan. We truly appreciate your feedback and look forward to supporting you on your journey!

Rated 5 out of 5 stars

Great team

Great team
Very helpful and informative able to answer all questions.

4 March 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your great feedback! We're happy to hear that our team was able to help and provide the information you needed. We appreciate your support!

Rated 5 out of 5 stars

James was great to talk to and very…

James was great to talk to and very understanding would definitely recommend him. He gives you every detail you need to know and makes this whole process a lot less stress free really looking forward to seeing what next steps and improvements are coming to offer in the future.

6 March 2025
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your wonderful feedback! We're so glad James was able to make the process stress-free. We appreciate your recommendation and look forward to continuing to support you in the future!

Rated 5 out of 5 stars

Excellent clinic

Excellent clinic. From the admin to my doctor and the pharmacy. Very knowledgeable and helpful. I'm so grateful to everyone I have dealt with. Can't recommend them enough.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Great clinic! Highly recommend

I have been a patient with integro for a while now. Their ordering system I will say isn’t the best but from my understanding they’re developing something that’ll make it much easier for patients to order in the future.
All in all though this is the only nit pick I have, integro staff are always happy to help if you have any issues. I personally somehow always end up having Joanne reply and never has she let me down.
Best clinic hands downs and only getting better.

21 February 2025
Unprompted review
Rated 5 out of 5 stars

Dr Sunny is absolutely amazing

Dr Sunny is absolutely amazing, life changer.
I work in a hospital and see other consultants on a daily basis. The knowledge and professionalism of Dr Sunny is of the highest standard. I’m so glad I have chosen Integro clinics. Thank you

Harvinder G

12 November 2024
Unprompted review
Rated 5 out of 5 stars

Initial consultation

I had an initial consultation that was arranged via email contact was made by Joanne emails were replied to promptly and with clear instructions. Dr Nayee did the consultation this was easy to join and he offered great advice I’m yet to be accepted but would recommend to anyone to try. Brilliant service no dramas.

18 February 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing service …Staff friendly and polite..Nothing is ever too much for them ..
Dr sunny is the best he listens..
Thankyou for an easy experience..

18 February 2025
Unprompted review

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