Insuristic Reviews 

163
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the dedicated staff is exceptionally helpful, highly responsive, and provides clear, professional guidance during difficult situations. Consumers consistently appreciate the smooth and efficient process starting from the initial quotation all the way to final policy signup. Some reviewers were happy with the remarkably quick and straightforward refund process when policies were cancelled early following successful property sales. People also noted that the overall pricing is very reasonable and competitive compared to other specialized insurance options currently available. Reviewers emphasize that the coverage terms are flexible, practical, and easy to navigate without any unnecessary administrative complications.

What people talk about most

Service

Clients share satisfaction on service, frequently highlighting the quick response times and straightforward... See more

Refund

Reviewers mention positive feedback about refund, highlighting that consumers receive prompt pro-rata... See more

Response time

Customers consistently note positive experiences with response time, highlighting excellent communication and... See more

Staff

People report positive experiences with staff, frequently highlighting excellent communication and quick... See more

Price

Customers expressed satisfaction and appreciation regarding the reasonable cost and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to deal with father's death and the closing down of his estate which involved looking after an empty house for 6 months till it was sold. insuristic made insuring the empty property a breeze and R... See more

Company replied

Rated 5 out of 5 stars

Excellent provider for unoccupied house insurance. Used following a death in the family and whilst probate and sale of property was going through. No fuss, easy process and reasonable cost. Even bette... See more

Company replied

Rated 5 out of 5 stars

This was the easiest part about dealing with a probate situation. Insuristic was super responsive, professional and helpful. Rob made a difficult situation possible; we needed to insure an empty house... See more

Company replied

Rated 5 out of 5 stars

I hadn’t realised this type of specialist insurance had existed until I was referred by a friend in the insurance industry, as I approached the sale of my Father’s home after his death. Very easy to s... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

Insuristic is a digital first insurance broker. This means most of our products can be easily purchased online. We make insurance less complicated and tailored to your needs. Which gives you the confidence that your insurance should respond if you need it to. What's more, there are no hidden costs. We don't take big commission from our insurers nor do we charge you fees. This means we don't charge you to receive, change or cancel your insurance policy. We are committed to transparency. We tell you what we earn up front in our terms of business agreement, which we provide when you get a quote from us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(163)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and efficient

This company is very helpful and efficient. They respond quickly to emails and provided just the sort of insurance policy we required for a reasonable price.

15 May 2025
Unprompted review
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Reply from Insuristic

Thanks Sue, really pleased you like our service :)

Rated 5 out of 5 stars

Very useful service

Helpful service and good product offering

29 April 2025
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Reply from Insuristic

Thanks Jane, pleased you liked our service. All the best for the future.

Rated 5 out of 5 stars

Couldn't ask for better service

Like other reviewers here, I had difficulty finding insurance to cover a newly purchased property being left unfurnished and unoccupied while some minor works were done and while existing property was for sale. Only found Insuristic after much searching and after disappointing responses from other companies who clearly didn't really want the business, so dealing with Rob was a breath of fresh air after them. Had some problems with the website initially, which Rob bent over backwards to help resolve and which we eventually pinned down to obscure technical issues. Cover (Gold level) provided was exactly what we wanted, and premium was pretty reasonable in the context of essentially zero comparable competition.
Having now sold existing property and aiming to move to new place soon, I've just requested cancellation from impending date of move, and Rob has responded within minutes to confirm request and inform me pro-rata refund has been issued with zero cancellation fees as promised. Seriously couldn't expect better service, so highly recommend Insuristic and Rob particularly.

8 May 2025
Unprompted review
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Reply from Insuristic

Thank you for your lovely review Alan. We are pleased you liked our service. All the best for the future.

Rated 5 out of 5 stars

Found Insuristic.co.uk on google after…

Found Insuristic.co.uk on google after being let down by other probate insurance providers, not being good with the computer, I found the above companies website so easy to use.
Thank You.
Neil

5 May 2025
Unprompted review
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Reply from Insuristic

Thank you for your review Neil, pleased you found us easy to deal with. All the best

Rated 5 out of 5 stars

Invaluable service!

Insuristic has been fantastic in enabling our firm to support clients with unoccupied property insurance arrangements. Rob is very helpful and responsive, and always takes time to assist us with queries. An invaluable and easy to use service. Thank you Rob and team. With best wishes, Kate Rutherford of Marc White & Co. Solicitors.

17 April 2025
Unprompted review
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Reply from Insuristic

Thank you for your review, Kate, and we are so pleased we are adding value to your firm and clients. Your continued support is appreciated.

Rated 5 out of 5 stars

Fantastic service.

I found Rob to be very helpful and professional when insuring my late Mother in laws house. It can be quite difficult finding some insurance companies who will do this task within the probate time scale if the house is uninhibited. Aliso what's good that if house is sold before insurance ends a refund is issued. Great service thank you.

11 April 2025
Unprompted review
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Reply from Insuristic

Thanks for your review, and we are pleased you liked Rob's service. All the best

Rated 5 out of 5 stars

Expert advice

Rob is very responsive and seems to be very knowledgeable and expert on his field.

3 April 2025
Unprompted review
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Reply from Insuristic

Thank you for your review Michael, and your custom. All the best.

Rated 5 out of 5 stars

Great probate insurance

Was really impressed with Insuristic when looking for Probate Insurance on behalf of my mother.
I was able to get Insurance for a short period of time (3 months) and able to cancel without any problems. I received a full refund of unused months without being charged admin and cancellation fees. Brilliant. Not many companies will do that. Thank you

3 March 2025
Unprompted review
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Reply from Insuristic

Pleased you liked our service Debbie, and thank you for your review

Rated 5 out of 5 stars

Recommended!

Fantastic communication from the start and made everything easy. Perfect policy for a probate home insurance as you can cancel when the property is purchased and you get a refund of any paid moneys from the day the policy cancels. Recommended!

3 March 2025
Unprompted review
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Reply from Insuristic

Thank you for your review, and really pleased you like our service. All the best

Rated 5 out of 5 stars

I had an excellent experience

I had an excellent experience. They were knowledgeable and professional throughout our interaction. The information provided was clear and easy to understand. Plus, they followed up exactly as scheduled. Highly recommend!

24 February 2025
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Reply from Insuristic

Thanks for your review Gari and we are pleased you liked our service :)

Rated 5 out of 5 stars

Superb and Excellent Customer Service

I took out probate insurance with Insuristic following my mum's passing. The customer service received was excellent. They were very patient and thorough answering any queries I had, both within and outwith office hours. They made a very difficult time much easier and manageable for me. I can't recommend Insuristic highly enough.

4 January 2025
Unprompted review
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Reply from Insuristic

Thank you for your lovely review Diane. I am so pleased we were able to help you. All the best for the future.

Rated 5 out of 5 stars

Recommended for insurance of probate property

I needed to arrange insurance for an unoccupied property awaiting sale. I found Insuristic via Google.
They specialise in this type of insurance, their cover is comprehensive & you can select the level of cover that best suits.
When I had a query & needed advice, help was immediately available.
When the sale completed & cover was no longer required, I contacted the company to cancel the policy. They responded immediately & a refund was with me that same week (as promised, they don’t charge cancellation fees).
I didn’t need to make a claim so can’t comment on that side of things but in every other respect, I would recommend this company.

22 August 2024
Unprompted review
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Reply from Insuristic

Thank you for your review Anna and pleased you liked our service. All the best

Rated 5 out of 5 stars

Empty House insurance

A good clear understanding of the type of insurance i needed as executor for our empty property whilst in Probate.
The cost was also reasonable and the website easy to use.
I would definately recommend.

6 December 2024
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Reply from Insuristic

Thanks for your lovely review John, and pleased we made things easy for you. All the best

Rated 5 out of 5 stars

Easy short term insurance for a vacant…

Easy short term insurance for a vacant property, which was cancelled quickly and partly refunded when the property completed during the term.

11 November 2024
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Reply from Insuristic

Thank you for your review Sarah, I am pleased we made the process easy for you. All the best.

Rated 4 out of 5 stars

Purchased house insurance as house was…

Purchased house insurance as house was empty after my dad died to enable us to sell house.
Did not make a claim or speak to anyone therefore cannot comment

2 November 2024
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Reply from Insuristic

Hi Valerie, thank you for your review and for insuring with Insuristic. All the best.

Rated 5 out of 5 stars

Excellent Service provided by open…

Excellent Service provided by open honest company.
The website is easy to use, the pricing structure is clear and transparent from the outset. Policies can be cancelled when they are no longer needed without having to pay cancellation charges, and the unused portion is refunded without having to chase it

4 November 2024
Unprompted review
Insuristic logo

Reply from Insuristic

Thanks for your review Mel and pleased you liked our service. All the best

Rated 5 out of 5 stars

Impressive service

Very prompt, personal and knowledgeable responses to my queries :)

4 November 2024
Unprompted review
Insuristic logo

Reply from Insuristic

Thank you for your review Sarah and pleased we could help you. All the best.

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