Insure My Van Reviews 

79
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, understanding, and professional approach, making interactions smooth and pleasant. Many people also appreciate the affordable pricing and efficient service, noting that the process is often quick, straightforward, and easy to manage. However, some customers also noted dissatisfaction with certain aspects of customer service, citing experiences with rude agents, poor attitudes, and being interrupted. A few other people also felt that there were issues with receiving incorrect information, delays in document processing, or difficulties with specific service requests like transferring insurance.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing them as professional, helpful, and... See more

Service

Reviewers highlight ambiguous aspects of service, with some customers praising the professionalism,... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers reporting abysmal and very... See more

Price

Consumers find price to be positive, with many reviewers reporting that they received better rates compared... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I would like to tank all involved for there help and understanding in my case; and to Emma maguire who gracefully finalise the procedure. Regards Pat.

Rated 4 out of 5 stars

Great service and open on Saturday which was very convenient. Dylan was prompt getting back to me and got a great price.

Rated 5 out of 5 stars

After many years insuring my van with this company, I decided to change to small car to save money as van was no longer needed. I took out a new insurance with another company for my new old car.... See more

Rated 5 out of 5 stars

I didn't have to wait 5 million years for a human being to answer the phone. The quote I got was substantially better than the competition, which leads me to believe that the last crowd ripped me off... See more


Company details

  1. Commercial Insurance Company
  2. Business Insurance Company
  3. Insurance Agency
  4. Insurance Broker
  5. Insurance Company
  6. Liability Insurance Company

Written by the company

Insure My Van delivers low-cost, high-quality cheap van insurance, commercial vehicle insurance, fleet insurance and public liability insurance for your trade or business. As Ireland’s leading van insurance broker, we have negotiated exceptional rates with underwriters and we pass those van insurance savings onto YOU. Getting a quote is quick & easy and can save you money. Whether you drive just one van, operate a whole fleet, or need public liability insurance, contact Insure My Van today and get the best commercial insurance on the market.


Contact info

4.2

Great

TrustScore 4 out of 5

79 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 20% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(79)

62 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Denise Mooney

What made my experience great was dealing with Lauren Moloney, she was very helpful from start to finish while dealing with her, she was so polite and explained everything clearly to me and there was no delay with Lauren getting back to me, when she promised she would. Lauren has exceptional customer service skills.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Insurance quote

First time with insure my van and i have to say was a good move for me. Was talking to Adam, sound lad that couldnt do enough for me, everything was a breeze with him. All sorted quickly and was best price on the market

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Thats worse company in Ireland

Thats worse company in Ireland, for refund money you have to wait ages, but where they charge you , they took your money straight away.
Never ever recommend that company.......
Very bad customer service

9 December 2025
Unprompted review
Insure My Van logo

Reply from Insure My Van

We’re truly disappointed to hear about your recent experience and the unpleasant interaction you had. Please contact us privately so we can gather your details and investigate the matter further. This is certainly not the standard of service we aim to provide our customers, and we’d like the opportunity to make things right.

InsureMyVan Team
dkidd@insuremyvan.ie

Rated 5 out of 5 stars

Query

I took out van insurance with insuremyvan.ie in June 2025. They were very professional and overall I got a really good quote considering I had no ‘no claims bonus’…
I had a query about my policy and contacted insuremyvan.ie today. Emma Maguire contacted me back promptly and clarified what I needed to know… thanks Emma. I highly recommend this insurance company for your van! 🌟 🌟 🌟 🌟 🌟

28 November 2025
Unprompted review
Rated 1 out of 5 stars

Extremely rude

Maybe these guys should follow a course on how to be polite to ( potential ) customers. Pure rudeness and no respect for the people who are / would be paying their salary. If your not a potential customer they just hang up. I would never do business with them.

14 November 2025
Unprompted review
Rated 1 out of 5 stars

Rude with dodgy practices

I’ve called them a couple of times and was met with a consistently poor attitude. The agents were quite rude — interrupting me mid-sentence while I was answering their questions, and showing zero interest in actually understanding the insurance situation. On top of that, their practices seem questionable. They listed someone as the main driver despite me clearly stating this person is the company owner and will not be driving the vehicle. That’s not just a mistake — it’s carelessness.

I’m gladly paying €200 more to go with an insurer I can actually trust.

21 October 2025
Unprompted review
Insure My Van logo

Reply from Insure My Van

Hi Maxime,

Can you please share your contact details with us privately via email so that we can investigate this further?

Thanks,

InsureMyVan Service Team
info@insuremyvan.ie

Rated 1 out of 5 stars

When is a quote not a quote?

Spoke to a renewal agent at insuremyvan.ie and was given a quote. Agreed I'd proceed and call back one week later, they phoned during the week several times and I reiterated I'd renew on day before renewal date and confirmedthe premium again.

So it came to pay and was told it was a much higher amount of +22%, obviously I objected and asked them to check their records. They came back saying the quote excluded broker fee and apologised but said the higher amount was to be paid.

I declined and went elsewhere. They have no complaints procedure on their website, but I will find a way and if they don't recognise their mistake I'll take the matter to the insurance ombudsman.

7 August 2025
Unprompted review

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