Jesse was so patient and helpful when I called up to modify some of my medical related answers on a recently purchased travel insurance policy. He took time to make sure I understood everything I was... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Not a simple Holiday Insurance request took quiet sometime over the phone to obtain a quote for our needs Spencer was exceptionally patient with excellent customer service skills. We rang approximate... See more
Just spoke with Chris (Claims Handler) @ Insure and Escape who was very kind over the phone, answered within 1 second of choosing the correct options, and referred to me as "Sir" every single time. Ve... See more
Friendly yet professional service from Susie. The policy was amended as I requested cruise cover adding. Susie informed me of inclusions in the policy that I wasn’t aware of which was a bonus.
Company details
Information provided by various external sources
We’re an online travel insurance specialist. Our objective is simple, to provide a high-quality travel insurance product that will enable customers to travel with peace of mind. We aim to offer some of the best value products and allow customers to customise their policy in a matter of minutes. Our customer service team is friendly, helpful and dedicated to answer any queries you may have. So why wait? Get your quote today and let us give you peace of mind.
Contact info
United Kingdom
- 0203 137 0379
- insureandescape.co.uk
4.8
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and give clear information
28 August 2024
Reply from Insure & Escape
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided.
I also wanted to thank you on behalf of Insure and Escape for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.insureandescape.co.uk/club/
Nicky very helpful and explained things…
Nicky very helpful and explained things very clearly.
28 August 2024
Reply from Insure & Escape
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided.
I also wanted to thank you on behalf of Insure and Escape for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.insureandescape.co.uk/club/
Roozbeth was very helpful and confirmed…
Roozbeth was very helpful and confirmed I had the appropriate policy.
28 August 2024
When I had a problem it was solved…
When I had a problem it was solved quickly and efficiently.
28 August 2024
Unprompted review
Tomas understood my procedural query…
Tomas understood my procedural query and dealt with it very quickly and efficiently.
28 August 2024
Reply from Insure & Escape
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided.
I also wanted to thank you on behalf of Insure and Escape for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.insureandescape.co.uk/club/
Reply from Insure & Escape
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided.
I also wanted to thank you on behalf of Insure and Escape for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.insureandescape.co.uk/club/
Good value and competitive quote for 1 person
27 August 2024
Reply from Insure & Escape
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided.
I also wanted to thank you on behalf of Insure and Escape for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.insureandescape.co.uk/club/
Very Easy to enter medial details etc
Very Easy to enter medial details etc - straight forward and quick. :-)
27 August 2024
Reply from Insure & Escape
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided.
I also wanted to thank you on behalf of Insure and Escape for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.insureandescape.co.uk/club/
Very calm, efficient customer adviser. Thanks Roombeh
I was bothered about ringing about a med condition I had forgotten to declare when we took policy out in June.
Roomsbeh was very calm, understanding and efficient and took me thro the questions. I paid an extra fee but I was very pleased that I'd had no issues adding it on.
Thanks Roomsbeh
27 August 2024
Reply from Insure & Escape
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided.
I also wanted to thank you on behalf of Insure and Escape for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.insureandescape.co.uk/club/
Tomas was really helpful
Tomas was really helpful! I’m Dyslexic so doing quotes online is daunting so being able to talk to someone who was able to talk me through the whole process was amazing! He explained things well and I felt well looked after! I’ll be back next time I need travel cover
27 August 2024
Reply from Insure & Escape
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided.
I also wanted to thank you on behalf of Insure and Escape for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.insureandescape.co.uk/club/
Fantastic Customer Service!
After a career in customer services myself, it is always refreshing to on the receiving end of good customer service. Roozbeh was very polite, friendly and efficient. he understood my needs and provided the relevant information quickly, whilst maintaining a good level of friendly conversation. 5* thank you
27 August 2024
Reply from Insure & Escape
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided.
I also wanted to thank you on behalf of Insure and Escape for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.insureandescape.co.uk/club/
Reply from Insure & Escape
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided.
I also wanted to thank you on behalf of Insure and Escape for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.insureandescape.co.uk/club/
Gentleman was.so friendly and…
Gentleman was.so friendly and professional.
Stopped me getting flustered.
27 August 2024
Reply from Insure & Escape
Thank you for reviewing our services, we’ll pass your feedback onto the agent to let them know you are happy with the service they provided.
I also wanted to thank you on behalf of Insure and Escape for taking the time out of your day to leave feedback. Feedback from customers such as you is what allows our team to improve and provide the best possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this time to remind you what is available to you. Our club is about rewarding those who purchase from us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon, Waitrose, Sainsbury’s, Tesco etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a family.
Up to 20% off any insurance you take directly from us.
You can access the club at https://www.insureandescape.co.uk/club/
Excellent service
Excellent service, knowledgeable and easy to talk through all options.
23 August 2024
Quick and easy
26 August 2024
Great company
This is a fantastic company. I applied for cover, got it, no questions, no extra money to pay, complete peace of mind. Luckily, I didn't have to claim but I felt very safe in the knowledge that if I did, I'd be fine. I would highly recommend this company & will happily use again. Great.
25 August 2024
Medical questions made easy
The lady I spoke was so friendly and helpful with all the medical questions she made it easy for me, many thanks.
23 August 2024
Prompt response to call
Prompt response to call, pleasant helpful staff member. Enquiry dealt with efficiently.
23 August 2024
Quick and Easy To Sort My Insurance
Libby was very helpful and understood my needs. Everything was sorted quickly and Libby explained everything to make it as painless an experience as possible. Thank you.
23 August 2024
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