Woolworths.com.au Reviews 

Unable to backdate cancellation of your policy. You need to call ON THE DAY THAT YOU WANT TO CANCEL.

Put in a claim for damage to a roof, and the insurance company to at least 2 months to answer. At the end , they didnt pay out for the cover. I was surprised that they didnt pay as a storm damage is listed as one of the conditions for payout. I won't be going back to Woolworths insurance for car and home cover in the future.

Motor Burnout Claim

The absolute worst Customer "service". Firstly, the operators are so hard to understand I had to ask things multiple times and then asked for it in writing.
Secondly, it takes 15 business days for the claim to be assigned. For a simple motor burnout claim that I stressed I have young kids I can't go without a washing machine for 3+ weeks, I got the response "I understand..." but I don't think she did.
Thirdly, I got multiple emails from different people all telling me different things and when questioned "I'll get back to you..." never did.
In the end, I just went and purchased a new machine which is probably what they count on.
Absolutely useless and 100% DO NOT recommend.

Very slow in paying gap only payment which should only take at the most 1 hour but this took over 24. Customer service is pathetic and not helpful. This was my first claim and I was unable to understand any of the ladies due to their English being so bad. I was told two different outcomes. I will be cancelling my policy. You get out on hold for way too long with stupid music! I’m furious

The worst customer service ever as everyone had mentioned above. They dont care either, its well documented everywhere how unresponsive they are and they simply dont change

Takes a very long time to get through to operator in different hours of the day cannot update my credit card because their website doesn’t even have my policy in it. Customer service is shocking. I’m really thinking about getting rid of Woolworths. The service is rubbish.

PLEASE GET RID OF BRUCE ON THOSE CRINGY SBS ADS!!

CANNOT GET THROUGH TO THEM ON PHONE WAITED 45 MINUTES GAVE UP IN THE END.

I have Woolworths contents insurance. Washing machine leaked and some water soaked into 97% wool carpet and heavy underlay. I rang Woolworths and stressed that the furniture needs to be moved and that part of the carpet dried out quickly or otherwise it will rot and that will mean replacing an entire flat with new carpet. Woolworths had little concern and in absolutely no hurry to even look at it let alone lift it to dry it which would save such a lot of money. Very ordinary indeed and I will be re-thinking Woolworths insurance

I had one of the most frustrating experiences I’ve ever had dealing with Everyday Pet Insurance (PetSure).

For nearly a month, I have been trying to get something incredibly simple — new quotes for my pets — and instead have been sent in circles with inconsistent and contradictory information from multiple staff.

I was told:

I couldn’t get quotes unless I paid “arrears”
But I wasn’t actually in arrears
And even when clarified, no one could provide a straight answer

Every response felt like a template, not an actual attempt to resolve the issue.

The biggest concern is the complete lack of transparency:

You cannot get clear pricing without jumping through hoops
You are pushed toward reinstating old policies rather than being given genuine options
If you start a new policy, you lose all recognition of your pet’s history

So essentially, you’re locked in or penalised — which feels incredibly unfair.

I have multiple pets insured and a baby on the way — I don’t have time to chase basic information for weeks. Insurance should provide clarity and support, not stress and confusion.

The only “solution” offered was a goodwill gesture that still didn’t address my actual request.

I will be moving all policies elsewhere and strongly recommend others shop around before committing, as this experience has been nothing short of exhausting.

Don't use Woolworths everyday car insurance, their online portal doesn't work, I've been waiting for weeks for a resolution, they just fob me off with weak excuses and cannot rectify the issue!

Pet insurance is a rort for the mostpart, Woolworths' pet insurance has high premiums coupled with a sky high excess on most claims and many exclusions. I'm more convinced than ever that self-insuring is the best way to peace of mind and not being taken for a ride by institutions who are purely seeking profitability.

This company is a complete joke. Want to speak to somebody about your claim, you’ll be speaking to someone in SOUTH AFRICA who will spend an hour taking details and doing exactly nothing. They told me there is no Australian telephone number that I can call. Give them a miss guys.

Telephone system and hold messages intolerable going back to my old insurer and note no refunds for cancellations (25 mins to do anything the people are lovely but phone system extremely poor)

Woolworths insurance advertises you can get a 10% discount once a month on your woolies shop. What they don't say is that you can wait up to 45 days to get your Everyday rewards card (which you must join before you will get the discount) then after it arrives and you go to use it on your shop staff at the store don't know why it won't give you the discount?

So you call up the number the store staff assure you will sort it out (after you're paid up to $500 full price on groceries) and after a long wait on hold, the rewards number people say they can't figure out why you didn't get the discount and put you through to the insurance people.

After another long wait, they tell you it will take another 45 days before you can get the discount! So a 90 day wait for the discount after they have collected your (3) monthly premiums (or worse - your entire annual premium) before you see any discount! When you ask where it says that on the insurance policy or the rewards card policy, they admit it doesn't!

I only took out their policy as the discount made their policy cheaper than the others, without the discount their policy is about 20% dearer than others! And you can only use the discount once a month and would have to spend close to $500 in that one shop to make it worthwhile. What a scam. I'm letting all my social media contacts know as well as the TV and print media.

Atrocious how you treat your policy holder even when I'm a not at fault party. Months to respond. Months for panel appointment. Refuses to give quote for comparison. Takes months to reply emails even with AFCA involved. Woolworth's own assessor quotes for pathetic lowball $2k payout. Panel beaters certified by vehicle manufacturer instead quoted $8k and presented to court. 4 fold difference. No response.

Do not use them under any circumstance. 10
Days and the assessor only just got my claim to assess. Now I have to wait for it to be assessed and then the work to start. Do not pay attention to their replies on any website as they give stock standard replies and then do nothing.

There was an overcharge on Policy cancelled in 2022. This year they informed me of the overcharge and wanted credit card details to give me a refund. Thinking it was a scam I rang Woolworths on their legit number and was told the overcharge was legit. I gave them the credit card details and told refund would be paid in 5 to 10 days. Followup phone call told me I would be transferred to section which handles refunds. Phone then cut out.
Emails to Woolworths have gone unanswered.
This leaves me with the smell of a scam although no money has been taked out of my credit card as yet

Claim accepted and advised car written off 17 Dec 2024 after delays inspecting it. Agreed value. Still waiting for payment on 17 Jan 2025.

Beware of Woolworths outrageous automatic car insurance renewal direct debit from your credit cards. I've bought Woolly's car insurance due to their affordable charges years ago, but I decided to quit in 2025 as it's getting pricey. There's no options to cancel my automatic renewing policy online but only a specific email address with title like 'stopmyrenewal@...'. I sent them an email before the renewal but got no reply. Annoyingly, I still got charged from my credit card under a direct debit. Eventually, I've spent over half an hour calling to cancel my policy, and paid one-day insurance charge. If you don't check your bank statement, you will get more charge until you notice that.
I feel like being trapped as there's no options online to cancel the auto renewal nor the direct debit from my credit card. I am still uncomfy for Woolly having my credit card details and direct debit. After the refund which takes 5-12 days, I have to spend time and call again for the cancelation of my credit card details and the direct debit.