Instawork Reviews 304

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers had a great experience with this company. Customers consistently praise the user-friendly experience and the overall service, finding the app easy to navigate and the onboarding process simple. Many appreciate the flexibility to choose their own schedules and jobs, the competitive pay rates, and the quick payment processing, often highlighting the "InstaPay" option for same-day earnings. However, some people were dissatisfied with the staff and payment processes. A few reviewers mentioned issues with getting paid on time or experiencing delays in payment. There were also occasional complaints about the app's infrastructure, leading to difficulties with clocking in or issues affecting account status.

What people talk about most

Staff

Users describe ambiguous interactions with staff. While many customers praise the professionalism,... See more

User experience

People report positive experiences with the user experience. Many reviewers find the app easy to use,... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers praise it as a great tool for finding... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers express dissatisfaction with delayed payments,... See more

Service

Reviewers mention positive feedback about service. Many customers find Instawork to be a reliable source of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far the experience has been good. There hasn’t been a ton of availability and it’s difficult to get a business to remember to rate you as a worker. It does hurt when businesses cancel shifts 24 hou... See more

Rated 4 out of 5 stars

Most jobs were seemless to complete. After doing this close to a year, I ponder on how funny it is that I’m being walked through employment like it was kindergarten, with less information than needed... See more

Rated 4 out of 5 stars

This app is pretty great as far as the jobs they find and pay rate on most but the one thing they did is a better support besides AI and having to wait 3 days on a very vague response to things. To so... See more

Rated 4 out of 5 stars

I’ve been with Instawork for about 3 yrs and it has changed quite a bit. Some positive changes are with the app, which has gotten more user friendly, for the most part. There are also quite a bit mor... See more


Company details

  1. Temp Agency
  2. Recruiter
  3. Recruitment Service
  4. Software Company

Written by the company

Instawork helps you find work that fits your schedule. We’re taking the pain out of finding flexible shifts, or full time positions. Set your own schedule and see exactly how much you’ll make before you even book a shift.


Contact info

3.9

Great

TrustScore 4 out of 5

304 reviews

5-star
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1-star

Replied to 27% of negative reviews

Typically replies within 1 month

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Rated 3 out of 5 stars

It’s good but…

I like that you can get paid instantly the flexibility and the chance to experience different work experiences. I don’t like you can’t get into contact with some of the contacts if you’re having a problem.

14 April 2026
Unprompted review
Rated 4 out of 5 stars

I absolutely love Instawork

I absolutely love Instawork. Being able to pick up daily work that is fun and rewarding is irreplaceable. I originally picked up most my shifts at ASM global target center Minneapolis and worked extremely hard for them! One day on March 6 we had great shift and got all the work done but I was scored bad, I spoke to the lead and they said that the did not have an issue with me but I was not able to get Instawork to reverse the score. But since that I have continued to pick up great shifts, I just wish the system was better able to handle correcting issues

6 March 2026
Unprompted review
Rated 4 out of 5 stars

I love working and am a hard worker…

I love working and am a hard worker heard about this app and instantly signed up. It seems like some places dont like instaworkers or any of the workers from the other apps. Others are great and ive had no issues. The people I work with are a joy. The app needs some changes. Allow me to block certain shifts im tired of seeing certain shifts flood my page and their are dozens. I should be allowed to delete them from my shift offers. Also the app has many bugs and the support chat takes way too long compared to an actual job which this is supposed to be a temp agency so it should be considered an actual job and should have issues resolved Ina. Timely manner. Sometimes I had to wait days for a response just so I can be at a shift and the agent close out the chat since im working and cant respond back immediately even though I had waited days. There should be a secondary contact number where I dont have to click through the app to call since those calls never go yhrough idk maybe the companies number or something. Otherwise its been great ive been maintaining my perfect account and have loved all the people and shifts ive worked

10 April 2026
Unprompted review
Rated 3 out of 5 stars

There aren’t many opportunities on the…

There aren’t many opportunities on the site in my area. Most I have to travel far for. Another thing I don’t like, they penalize you for cancelling a shift but if you cancel with enough time then later find out you’re able to make it, you cannot rebook. It’s also not easy to contact anyone for assistance. It is quick money if you’re looking for work but the pay is subpar to me as well.

8 April 2026
Unprompted review
Rated 2 out of 5 stars

Too Much AI/Missing Pay

Support on the worker end is extremely difficult. I'm still missing pay from weeks ago. When I get to a human (hours later), they're uniformed and generally unable to assist in any real way. I've had multiple issues with scheduling and the only way to get anything resolved is by bugging business contacts.

4 April 2026
Unprompted review
Rated 2 out of 5 stars

The site keeps posting jobs that are…

The site keeps posting jobs that are already booked out. It seems that I get penalized for canceling even if I give 24 hours notice but the company can cancel my shift in under seven hours with no penalty or pay subsidy on my end which really messes up my money and ability to earn income.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

I have to fight for pay if you do paid…

I have to fight for pay if you do paid back up, you have to dispute it. You don’t get paid automatically. I’m missing pay from two shifts and again the paid backup screws you over every single time. The chat is not a person. It’s AI then it’s people from India, who have no idea what they’re doing and they don’t respond. They don’t solve your problems and on top of everything of course they do not pay.

4 April 2026
Unprompted review

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