Instawork Reviews 303

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 257 reviews, reviewers had a great experience with this company. Customers consistently praise the user-friendly experience and the overall service, finding the app easy to navigate and the onboarding process simple. Many appreciate the flexibility to choose their own schedules and jobs, the competitive pay rates, and the quick payment processing, often highlighting the "InstaPay" option for same-day earnings. However, some people were dissatisfied with the staff and payment processes. A few reviewers mentioned issues with getting paid on time or experiencing delays in payment. There were also occasional complaints about the app's infrastructure, leading to difficulties with clocking in or issues affecting account status.

What people talk about most

Staff

Users describe ambiguous interactions with staff. While many customers praise the professionalism,... See more

User experience

People report positive experiences with the user experience. Many reviewers find the app easy to use,... See more

Application

Reviewers highlight ambiguous aspects of the app. Many customers praise it as a great tool for finding... See more

Payment

Clients share ambiguous opinions on payment. Many reviewers express dissatisfaction with delayed payments,... See more

Service

Reviewers mention positive feedback about service. Many customers find Instawork to be a reliable source of... See more

Reviews shaping this summary

Rated 4 out of 5 stars

So far the experience has been good. There hasn’t been a ton of availability and it’s difficult to get a business to remember to rate you as a worker. It does hurt when businesses cancel shifts 24 hou... See more

Rated 4 out of 5 stars

Most jobs were seemless to complete. After doing this close to a year, I ponder on how funny it is that I’m being walked through employment like it was kindergarten, with less information than needed... See more

Rated 4 out of 5 stars

This app is pretty great as far as the jobs they find and pay rate on most but the one thing they did is a better support besides AI and having to wait 3 days on a very vague response to things. To so... See more

Rated 4 out of 5 stars

I’ve been with Instawork for about 3 yrs and it has changed quite a bit. Some positive changes are with the app, which has gotten more user friendly, for the most part. There are also quite a bit mor... See more


Company details

  1. Temp Agency
  2. Recruiter
  3. Recruitment Service
  4. Software Company

Written by the company

Instawork helps you find work that fits your schedule. We’re taking the pain out of finding flexible shifts, or full time positions. Set your own schedule and see exactly how much you’ll make before you even book a shift.


Contact info

3.9

Great

TrustScore 4 out of 5

303 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It's to work helps definitely

Well you have to be aware of the seasons that come on along but they do as much as they can with inside their system in order to support you along with the shift captains. Just be sure to make your performance rating as high as possible and be as friendly as courteous as you can also be well rested when you go and this app will open up worlds for you that you have never could have been a part of.

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Great side gig

As a SAHM Instawork has been a wonderful experience for me. I’m able to pick and choose my schedule and jobs that I’m interested in. I love the flexibility it offers, and the pay for most jobs are fair. Depending on what area you live in there may not be a lot of job options, but you usually can always find something. If you are between jobs or just need a part time gig Instawork is the perfect choice.

27 July 2025
Unprompted review
Rated 3 out of 5 stars

I like using Instawork as a fill in to…

I like using Instawork as a fill in to days off from my normal job. My challenge with them is that I get a lot of pop ups for positions that do not fit my style and needs. When I see jobs that I want to book popup, I can’t find them through the site unless I click on the text alerts. I also had several emergency medical situations pop up in the couple of years and I could not fulfill committed shifts, but even with documentation to prove my case, Instawork refused to lift temporary suspension and I lost status.

Ease of use is great, but support not so much.

27 July 2025
Unprompted review
Instawork logo

Reply from Instawork

We're sorry about your experience so far and appreciate your feedback. It's important for us to hear your perspective on the app and how it affects your experience. Your input is invaluable as we strive to improve. Thank you for sharing your thoughts with us!

Rated 3 out of 5 stars

Not the best of the gig apps…

The app is good for work when they actually send you shifts. The system of communication is delayed and can use improvement. The app compared to other gig apps is not the best. When you apply for the shift access they are selective and I have yet (after 2-3 years) to get approved for specific shifts. Also, being a Bronze/Silver worker does not garuntee a job. The instapay is beneficial if you are in need. To me the app is ok.

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Great app to use earn extra money while…

Great app to use earn extra money while having a full time hjob plus you can also get FullTime there! They me so I know they will help YOU! Dear to TRY!

27 July 2025
Unprompted review
Instawork logo

Reply from Instawork

Thank you so much for your amazing support and kind words! We're thrilled to hear that Instawork has helped you earn extra income, and even land a full-time opportunity! Stories like yours are exactly why we do what we do. Thanks for believing in us and encouraging others to give it a try. We’re lucky to have you in the Instawork community!

Rated 4 out of 5 stars

My 2024 Instawork Experience

I enjoyed the overall concept of Instawork. Last summer in 2024, Instawork was presented to me like a saving grace when I was unemployed. Thankfully, I was able to get an income during my time of need and experience different types of work that I typically wouldn't pursue, such as warehouse or brand ambassador work.

The downside of Instawork was ALL of the technical difficulties I had with the app, which was often a headache😟 the app can definitely use some fine tuning so it's more user-friendly.

If there was an option, I'd give it a 3.5 star!

27 July 2024
Unprompted review
Instawork logo

Reply from Instawork

Thank you so much for sharing your story and for being part of the Instawork community. We’re grateful that Instawork was able to support you and help you explore new types of work.

We also hear your feedback about the technical issues—thank you for being honest with us. We're actively working on improving the app to make it more reliable. Your experience helps guide those improvements, and we appreciate your patience and support as we continue to grow.

Rated 5 out of 5 stars

Work as hard as you want to thier there for you

Instawork is such an easy and exciting way to make money. I've been doing it for like 3 years now and I love it

25 July 2025
Unprompted review
Instawork logo

Reply from Instawork

Thank you so much for the love and long-time support! We're thrilled to hear that Instawork has been an easy and exciting way for you to earn. It means a lot to have you as part of the community. Here’s to many more great shifts ahead! 🙌

Rated 5 out of 5 stars

Well managed crews

I really needed work and Instawork found exactly what I was looking for.
The tasks were interesting and well planned out with complete communication to the teams what was expected and how to achieve those expectations was well communicated.

26 July 2024
Unprompted review
Rated 3 out of 5 stars

I love the concept of picking up shifts…

I love the concept of picking up shifts to fill out my schedule, but I rarely see bartending shifts come up on instawork. When they have and I am fast enough to book the shift, it’s great. Hoping that the sad demise of Qwick will send businesses to instawork, I could really use the extra work again.

26 July 2025
Unprompted review
Instawork logo

Reply from Instawork

Thank you Brandi for the thoughtful review and for being part of the Instawork community! We're glad to hear that you enjoy the flexibility of picking up shifts. We know those shifts can go quickly, and we’re actively working to bring more such opportunities to Instawork.

We also appreciate your patience as we continue to grow. With more businesses joining Instawork every day, we’re hopeful that more bartending shifts will become available soon. We’re excited for what’s ahead!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look