Now that I know how to use the app and chargers correctly I found the charging process easy to use. Ending the charging session was confusing as I stopped charging on the app but it didn't terminate c... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The InstaVolt app is very easy to use, and using the charger was even simpler. I gave it 4 stars because it seems that the promotions and lower prices are primarily available for wealthier individuals... See more
Company replied
I went to the Winchester Superhub - there were only a handful of people on the charging station on a Saturday lunchtime. The Website says up to 160Kwh, but the Charger only delivered at 70Kwh which wa... See more
Company replied
Have never had any issues at any of the chargers. Even better now they do the off peak rates @54ppkh. Only criticism is the parking distance between the cars is very tight. Especially when you’re in a... See more
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Company details
Written by the company
Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
Contact info
Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, United Kingdom
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3.7
Average
983 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from instavolt.co.uk
Hello Lynne,
Thank you for your kind review, we are happy to hear you find our chargers to be easy and fast.
If there are any further improvements you believe we could make to earn those extra two stars, please let us know at info@instavolt.co.uk, we are always happy to help!
Thank you, we hope to see you on the network soon.
Kind regards, The InstaVolt Team
Chargers always available and working…
Chargers always available and working without issue plus the 50p per KWh deal is fantastic thanks
12 August 2025
Unprompted review
Reply from instavolt.co.uk
Hello Thomas,
Thank you ever so much for your five star review! We are glad to hear you find our chargers are always working without issue, it's also great to hear you're taking good advantage of our deals!
We hope to see you on the Network again soon.
Kind regards, The InstaVolt Team.
Have never had any issues at any of the…
Have never had any issues at any of the chargers. Even better now they do the off peak rates @54ppkh. Only criticism is the parking distance between the cars is very tight. Especially when you’re in a big car like mine. (McDonald’s chargers) 2 big cars won’t fit together so too have to wait. Other than that every ring is perfect t.
8 August 2025
Unprompted review
Reply from instavolt.co.uk
Good afternoon
Thank you so much for your kind feedback, we’re happy to hear you’ve always had a smooth charging experience with us, and that you’re enjoying the new off-peak rates. We really appreciate you pointing out the parking space issue at the McDonald’s location. We understand how this can be tricky for larger vehicles and will share your comments with our site partners to explore any improvements.
Thanks again for your support, and we look forward to seeing you on the network soon.
Kind regards, The InstaVolt Team
Winchester Hub is just breathtakingly…
Winchester Hub is just breathtakingly fantastic ,so easy to park , several disabled bays . Wonderful coffee shop and toilet facilities, also children's play park too . This is a fast hub facility and from near empty takes maximum of 1.5hr to fully charge . Good tip bring book or word search / cross word with you and time just flies .
7 August 2025
Unprompted review
Reply from instavolt.co.uk
Hello Derek,
Thank you so much for your review of our Winchester Hub!
We’re delighted to hear you found the location so convenient, from the parking and disabled bays to the coffee shop, play area, and facilities. It’s great to know you enjoyed the fast charging speed!
We look forward to welcoming you back for your next charge.
Kind Regards, The InstaVolt Team
Great charge via using the app
Charging was okay however the screen says time to plug in your vehicle. I use the app plugged in the vehicle as normal. Everything started to charge so no problem there but the screen never changed. It might confuse some people.
9 August 2025
Unprompted review
Reply from instavolt.co.uk
Hello John,
Thank you for taking the time to share your experience. We’re pleased to hear your charging session went smoothly, but we appreciate you pointing out the issue with the on-screen message. We’ll pass this feedback to our technical team so they can investigate.
If you are ever in a position where you need assistance at our chargers, please call our 24-hour helpline which is displayed on the signage and one of our call agents will be able to assist you. The number is, 0808 281 4444.
We look forward to seeing you on the network again soon
Kind Regards, The InstaVolt Team
Charged my BMW i5 M60 at Instavolt near…Banbury
Charged my BMW i5 M60 at Instavolt near Costa Banbury. Hugely impressive using supercharger unit, and although car wasn’t low it charged from around 60% to 100% in just over 5 minutes…..wow! Drove back home (110 miles) and still had nearly 200 miles of range left. Go Instavolt, Go BMW i5!!
2 August 2025
Unprompted review
Reply from instavolt.co.uk
Thanks for sharing your experience! We’re delighted to hear you had such an impressive charge at our Banbury site. We look forward to keeping you powered up for many more journeys!
Kind regards,
The InstaVolt Team
I will never use InstaVolt again
I will never use InstaVolt again. I visited my local charging station for the first time and was initially met with an error code after tapping my card and plugging in. I tried again, and the charge eventually worked — but my bank statement now shows two payments of £45. I've essentially been charged twice for one session.
I've contacted the company and am waiting for a response. If you're new to InstaVolt, I’d strongly recommend considering an alternative provider.
4 August 2025
Unprompted review
Reply from instavolt.co.uk
Hi,
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction.
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
I hope the this helps!
Kind regards,
The InstaVolt team.
Reply from instavolt.co.uk
Hello, thank you for your 5 star review. We are so glad to hear that you had a good experience! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Way too expensive
Way too expensive, tried it in Oswestry this morning at McDonald's, I only pre loaded it with £20 and it used £6 while I had a breakfast. My car didn't even register the charge so not sure what's happening. Either way I'll use up my credit and delete the account
3 August 2025
Unprompted review
Reply from instavolt.co.uk
Hi,
Thank you for sharing your feedback, and we're sorry to hear about your experience at our Oswestry location.
Please don’t hesitate to contact our customer support team at support@instavolt.co.uk with your charge details, and we’ll be happy to look into this for you. We’d really like the chance to make things right.
Kind regards,
The InstaVolt Team
I paid £45 and only charged for 20 minutes and I had an emergency to attend to.I thought I will get some money back but I did not get anything.
Too expensive
26 July 2025
Unprompted review
Reply from instavolt.co.uk
Hi,
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction.
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
I hope the this helps!
Kind regards,
The InstaVolt team.
Charged at Banbury
Charged at Banbury
Tapped the RFID card, all worked perfectly
And benefitted from the our of hours discounted rate. Bonus
26 July 2025
Unprompted review
Reply from instavolt.co.uk
Hi Sam, thank you for leaving us a 5 star review. We are so pleased to hear that you were able to use your RFID card and take advantage of the Off Peak prices! We hope to see you charge with us again soon. Kind regards, the InstaVolt team.
Very good chargers fast charging like…
Very good chargers fast charging like advertised brilliant thank you
26 July 2025
Unprompted review
Reply from instavolt.co.uk
Hello, thank you for your 5 star review. We are so glad to hear that you found our chargers fast and just as advertised! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Reply from instavolt.co.uk
Hi Kevin, thank you for taking the time to leave your feedback. We’re sorry to hear that you feel our pricing is too high and that our offers don’t meet your expectations.
We’re continually reviewing our pricing structure to ensure it reflects the real-world costs of providing a reliable, high-speed charging network, including infrastructure, grid supply, and 24/7 maintenance. We do offer an off-peak rate via the InstaVolt app or RFID card to help reduce charging costs during quieter hours (20:00 to 07:00).
That said, we understand that value is important, and your feedback will be shared with the wider team as we continue to explore ways to offer more meaningful benefits to our users.
If there’s anything specific you’d like us to look into or if you have suggestions, we’d be happy to hear them, please feel free to contact us directly at info@instavolt.co.uk.
Kind regards, the InstaVolt team
Excellent service
Excellent service, Easy to use it and acces it, inwish cable could be a bit longer, very happy with the evening pricess😁
24 July 2025
Unprompted review
Reply from instavolt.co.uk
Hi Mihai, thank you so much for your 5 star review! Thank you for your feedback about the cable length we'll make sure this gets passed onto the relevant team. Its great to hear that you've been making use of our off-peak rate! Kind regards, The InstaVolt Team
Quick and easy
Quick and easy to use at multiple location and a fair price.
17 May 2025
Unprompted review
Reply from instavolt.co.uk
Hi Tyler, thank you for your 5 star review. We are so glad to hear that you found our charging stations quick and easy to use and that you found the price fair. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
I used the InstaVolt charger at the MacDonald’s in New Street, Andover
I used the InstaVolt charger at the MacDonald’s in New Street, Andover and I am so pleased I went there. Incredibly easy to use charger and at a very quick charge rate. I will definitely come here again, it’s local, very fast and easy to use. What more could you really want from a charger? The only negative is there is only one charger at this site, but there is plenty of parking, should you have to wait.
17 July 2025
Unprompted review
Reply from instavolt.co.uk
Hi Richard, thank you for your review. We are so pleased to hear that you found our charger easy to use! We have passed on your feedback regarding there only being one charger so that this can be looked into going forward. We hope to see you charging on the Network again soon. Kind regards, the InstaVolt team.
Very handy placed charging point's
Very handy placed charging point's
Competitive prices.
15 July 2025
Unprompted review
Reply from instavolt.co.uk
Hi Robert, thank you for your 5 star review. We are so glad to hear that you found our charging locations handy. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Boktan bir deneyeyim
15 July 2025
Unprompted review
Reply from instavolt.co.uk
Hi Muharrem, thank you for taking the time to leave us a review. If you experienced any issues, please do email us at info@instavolt.co.uk and we can look into it for you. Kind regards, the InstaVolt team.
When I receive your card I will let you…
When I receive your card I will let you know.
15 July 2025
Unprompted review
Reply from instavolt.co.uk
Hi Steve, thank you for your review! We're happy to hear you have ordered an RFID card with us. We hope to see you on the network again soon, kind regards, the InstaVolt team.
visited Bell Farm…
On Sunday 13th July I visited Bell Farm Way, Kempston, Bedford MK43 9SS to charge my EV.
The station internet is appalling, waiting 5 minute for a connection to use the app, getting impatient I presented my debit card, depositing £45.00.
fair enough it took just 40 minutes to recharge but no indication by phone or message on screen. I only found out through my car.
I contacted CS on Monday by email and phone, they had no idea where the station was and no idea how much my charge had cost !
When I asked when I would get my £45 deposit back I was told 5 WORKING DAYS.
This is the 2nd bad experience at this station and CS couldn't care less !!
I’ve since found out 50% charge cost nearly £40 !!
14 July 2025
Unprompted review
Reply from instavolt.co.uk
Hi Andrew, thank you for your review. We are sorry that you had issues with the app at our Bedford Link charging station.
We have no known issues with the app at this site so it is possible that it may have been a connectivity problem between your phone and the charger that prevented the charging session from being initiated. If you are ever in an area of poor signal, or if the app is struggling to connect to a charger, you could use an RFID card which links to your app account and can be used like a contactless card on the station. The card doesn’t rely on signal to work and when used, all your transaction data gets transferred to your app account.
The £45.00 pre-authorisation fee for card sessions is released automatically by InstaVolt after the session, the time it takes to show back in your available balance is dependant on your banking provider, it can take 5 working days but it's often a lot sooner.
We're sorry that you feel that our Customer Service Team did not care about your experience, they have spoken with you several times over phone and email, providing detailed breakdowns of your recent charging sessions to answer your queries regarding your session costs.
If you have any additional questions, please let us know.
Kind regards,
InstaVolt
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