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Install Pros Reviews 241

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency and ease of their overall experience, from initial contact to installation. Reviewers are particularly impressed with the quick response times and the smooth user experience, highlighting the company's commitment to keeping them informed and resolving issues promptly. However, some customers occasionally experienced delays in installation or issues with internet coverage and consistency. A few also mentioned that the installation team was late or left their home in a mess, and some were dissatisfied with the helpline's availability.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism, knowledge,... See more

Service

Customers had positive experiences with service. Many reviewers praised the speed and efficiency, with... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the speed, expertise, and genuine care... See more

User experience

People report positive experiences with the user experience. Customers praise the fast, stable internet and... See more

Customer communications

Customers consistently note positive experiences with contact. Many reviewers highlight the professionalism,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Outstanding customer service from Nathan. He explained the product we were purchasing in great depth and could answer any question we asked him. He made us feel confident in the product and... See more

Company replied

Rated 5 out of 5 stars

Absolutely top notch service, I am very happy indeed. Friendly and knowledgeable guys turned up on the dot and did a marvellous job. I've replaced two FTTC connections with one Starlink powered networ... See more

Company replied

Rated 5 out of 5 stars

We’ve had major problems with internet due to building faults with our home (wires buried under our house inaccessible or trapped by the ducts having collapsed). Install Pros quickly set everything up... See more

Company replied

Rated 5 out of 5 stars

From the first phone call to the installation process today I could not find fault with the company in anyway. Jason and Joe who carried out the work need a special mention for being so smart, efficie... See more

Company replied


Company details

  1. Satellite Communication Service
  2. Home Automation Company
  3. Home Cinema Installation
  4. Internet Provider
  5. Internet Service Provider
  6. Security System Installer

About Install Pros

Written by the company

Install Pros - Satellite Broadband, Smart Home & Connectivity Experts

Install Pros is a UK-wide installation and integration specialist transforming how homes and businesses stay connected. From rural broadband and smart home automation to secure networking and entertainment systems, we provide a complete service built around quality, reliability and lasting performance.

Our team delivers professional Starlink installations, advanced network setups, bespoke golf simulators, CCTV systems and smart home control solutions. We work across residential, commercial, marine and mobile environments, giving customers fast connectivity and modern comfort wherever they are located.

Every project begins with a detailed consultation and professional site survey. Our engineers take pride in discreet cable routing, tidy installations and robust setup that looks as good as it performs. Whether upgrading existing systems or starting from scratch, we make the process simple and stress-free.

We’re passionate about technology that improves everyday living — from mesh Wi-Fi coverage and voice-activated lighting to intelligent climate control and advanced security monitoring. Our approach is always personal, combining technical expertise with friendly, trustworthy service.

Why choose us
• Professional surveys, discreet mounts & weatherproof cabling
• Mesh Wi-Fi, hard-wired ethernet & network optimisation
• Smart lighting, climate control, voice/app integrations & scenes
• CCTV, doorbell cams, sensors & remote monitoring setup
• Design, build & calibration of golf simulators (screens, enclosures, turf, launch monitors)
• UK coverage with friendly engineers and free aftercare

Our reviews
Rated Excellent (4.8/5) on Trustpilot — read what customers say:
uk.trustpilot.com/review/installpros.co.uk

Our reputation has been built on consistent five-star feedback, transparent pricing and reliable communication. Customers often comment on our professionalism, tidy workmanship and the noticeable performance boost their systems deliver after installation.

Watch our short video
https://youtu.be/nBsvd0cRUEQ?si=rvUSkEw6mRdx5rXG

Get in touch
Tel: 020 3397 7003
Email: admin@installpros.co.uk
Web: installpros.co.uk

Quick actions
Get a Starlink Install Quote
Chat on WhatsApp
Visit our Website

We are independent installers of Starlink™ and have no affiliation with Starlink™.

Install Pros® is a registered trade mark of InstallPros Group Ltd (UK). Company No. 14896859 · VAT GB456635174 · Rotunda Buildings, Montpellier Exchange, Cheltenham, GL50 1SX.

From Installation to Aftercare - We Do It All, Properly.

Written by the company

When Quality Matters - Choose Install Pros
At Install Pros, we deliver more than just installations - we deliver complete solutions. From Starlink broadband setup to plumbing, heating, and renewable energy systems, every job is carried out to the highest standard and backed by our free aftercare guarantee. Our team of certified professionals ensures every system is installed safely, efficiently, and ready to perform. And unlike many, our service doesn’t end when the job’s done - we stay on hand to keep everything running smoothly. Whatever your project, choose the team that does it right, supports you after, and always answers the phone. That’s the Install Pros way.

In a world when speaking to a human is considered a premium - we're here.

24/7 Human Support

24/7 Human Support
At Install Pros, real people still answer the phone. We don’t hide behind automated messages or ticket systems - we believe good service starts and ends with human connection. Every customer we serve is backed by our free aftercare guarantee. That means if you ever need support, advice, or a follow-up visit, we’ll be there - quickly, professionally, and without hidden costs. Whether it’s a Starlink installation, a system check, or help with your setup, our friendly UK team is always ready to help. Because when we say we’re here for you, we truly mean it.

Contact info

"Service that goes beyond installation"

When Quality Matters, Choose Install Pros. Chat to us on WhatsApp 24/7

4.8

Excellent

TrustScore 5 out of 5

241 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent Service.

Two very experienced fitters arrived and installed the equipment in a very short time,gave us a few quick tips about the system and we have never had the slightest bit of bother since then.Delighted.

23 August 2025
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Reply from Install Pros

Hi Jim, thank you for your wonderful feedback. We’re so pleased to hear your Starlink installation was completed quickly and efficiently by our experienced fitters, and that their tips have been helpful. It’s fantastic to know the system has been running smoothly ever since and that you’re delighted with the result.

Rated 5 out of 5 stars

Easy to deal and great communicators

Easy to deal and great communicators. No nonsense TOO!

2 August 2025
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Reply from Install Pros

Hi Mark, thank you for sharing your feedback. We’re glad you found our team easy to work with and appreciated the straightforward, no-nonsense approach. Clear communication and hassle-free service are values we take pride in delivering every time.

Rated 5 out of 5 stars

Excellent

Excellent pre, during and post service

Amazing WiFi at last

24 September 2025
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Reply from Install Pros

Hi Howard, thank you for your wonderful review. We’re delighted to hear your professional Starlink installation went smoothly from start to finish and that you’re now enjoying excellent WiFi. Providing reliable service and lasting results is exactly what we strive for.

Rated 5 out of 5 stars
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Reply from Install Pros

Hi Steve, thank you for your feedback. We’re so pleased to hear you found our team professional and helpful - it’s exactly the standard we aim to deliver on every job. We truly appreciate your support.

Rated 5 out of 5 stars

Great service

2 September 2025
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Reply from Install Pros

Hi Richard, thank you for taking the time to leave a review. We’re delighted you were happy with the service, and it’s great to know we met your expectations. Your feedback means a lot to us.

Rated 5 out of 5 stars

Absolute brilliant response after…

Absolute brilliant response after suffering a temporary loss of internet on the tv!
Within minutes I received a call back from customer services on Starlink and he talked me through the process to get me re connected and now all done and working!
Wry Impressed thanks again!

24 September 2025
Unprompted review
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Reply from Install Pros

John, thank you so much for your brilliant review! 🌟 We’re delighted to hear that our team were able to get you reconnected within minutes and talk you through everything step by step. Staying online is so important, and it’s exactly why we offer free aftercare and ongoing support with every Starlink installation.

At Install Pros, we pride ourselves on being more than just installers — we’re here to make sure your system keeps working smoothly long after setup. Your experience shows the value of our five-star service and dedicated customer care, and it’s fantastic to know we delivered when you needed us most.

We really appreciate your kind words and look forward to keeping you connected for the long term. 🚀

— The Install Pros Team

Rated 5 out of 5 stars

What a brilliant company

What a brilliant company - from start to finish. So professional in their approach, in their communication, in their recommendation and finally in their install. Superb, don’t hesitate. A breath of fresh air - thank you guys for a job well done!

23 September 2025
Unprompted review
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Reply from Install Pros

Mark, thank you so much for your fantastic review! 🌟 It’s brilliant to hear that you found our approach professional from start to finish — from clear communication and honest recommendations right through to the installation itself.

At Install Pros, we work hard to make every step smooth and stress-free, offering tailored advice, expert Starlink installations, and free aftercare support so customers always feel in safe hands. Hearing that you see us as a “breath of fresh air” is exactly the standard we aim for with our five-star service.

We truly appreciate your kind words and recommendation. It’s feedback like this that keeps us motivated to deliver the very best experience for every customer. 🚀

— The Install Pros Team

Rated 5 out of 5 stars

The speed of service was fantastic

The speed of service was fantastic

18 September 2025
Unprompted review
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Reply from Install Pros

Thank you for your kind words! 🌟 We’re delighted you noticed the speed of our service — being quick, professional, and reliable is something we take pride in across all of our work, whether it’s installations, heating, plumbing, or renewable energy systems.

Every customer benefits from our five-star aftercare and ongoing support, so you can always count on us to be there when you need us. Your feedback is greatly appreciated!

— The Install Pros Team

Rated 5 out of 5 stars

Outstanding service, clear communications, instant transformation of our lives

Fed up with the increasingly slow and intermittent connection to the internet, and the failure of BT Openresch and our provider to address the problem, I contacted Starlink Install Pros on Tuesday 26 August.
By 1500 on Tuesday 2 September we were connected to Starlink - and our lives have been transformed.
Excellent service, clear and easily understood communications and instant access to the internet.
What a difference!!!
Highly recommended.

2 September 2025
Unprompted review
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Reply from Install Pros

Thank you for such a detailed and enthusiastic review David! 🌟 We know how frustrating it can be when major providers don’t resolve issues, so we’re really pleased we could step in and get you connected to Starlink quickly. From first contact to installation, our aim is always to keep communication clear, the process smooth, and the end result transformative.

It’s fantastic to hear that the difference was immediate and that your experience with Install Pros matched what we promise: professional service, reliable results, and full aftercare support whenever you need us.

Your recommendation means the world — and we’ll be here to help with any future needs, whether it’s connectivity, security, or heating and plumbing. 🚀

— The Install Pros Team

Rated 5 out of 5 stars

Great service from enquiry to install.

Great service from enquiry to install.

23 August 2025
Unprompted review
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Reply from Install Pros

Gareth, thank you for the great feedback! 🌟 We’re thrilled you found the whole process smooth — from your very first enquiry through to installation. That’s exactly what we aim for: clear communication, professional workmanship, and a service that feels effortless from start to finish.

Your review means a lot, and we’re glad we could deliver the kind of five-star experience Install Pros is known for. We’ll be here whenever you need us again, whether it’s installations, heating, plumbing, or security. 🚀

— The Install Pros Team

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish - easy to contact, speedy responses, easy to understand information. Installation within a week, engineer was super helpful and efficient, got everything set up in a couple of hours, no hassles at all. Starlink speeds are fantastic and so reliable by comparison with previous provider, yes it’s more expensive but worth every penny.

12 August 2025
Unprompted review
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Reply from Install Pros

Thank you for such a fantastic review! 🌟 It’s brilliant to hear that everything felt smooth from start to finish — quick replies, clear information, and an installation booked and completed within the week. That’s exactly the kind of hassle-free experience we work hard to deliver.

We’re also delighted you’re enjoying the difference Starlink has made. Reliable, high-speed internet is worth its weight in gold, and our engineers take pride in making sure everything is set up efficiently and explained clearly before they leave.

Your feedback means a lot, and your recommendation is greatly appreciated. We’ll be here whenever you need us again — whether for connectivity, heating, plumbing, or security. 🚀

— The Install Pros Team

Rated 5 out of 5 stars

Great communication

Great communication, fast efficient fitting. Guys were great and polite when fitting. Went through the whole set up
Process. No issues at all. Highly recommend install pros with a starlink setup.

22 August 2025
Unprompted review
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Reply from Install Pros

Hayley, thank you for the brilliant feedback! 🌟 We’re so pleased to hear that communication was smooth, the fitting was quick, and that our engineers took the time to walk you through the full setup. Professional, polite service with clear explanations is exactly what we strive for on every job.

It’s fantastic to know your Starlink installation went without a hitch and that everything was up and running just as it should be. We truly appreciate your recommendation and are always here if you need us again. 🚀

— The Install Pros Team

Rated 5 out of 5 stars

From 7MB to 350MB download speeds!

Very happy with the process from start to finish.
The team are extremely professional and easily contactable to answer any questions and queries.
The install engineers did a great job, the installation was neat and professional. I was talked through the whole setup process and experienced no problems at all.
I’ve gone from having 7MB internet speeds to over 350MB.
I highly recommend for anyone looking for Starlink installations.

25 August 2025
Unprompted review
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Reply from Install Pros

Oliver, thank you for such an outstanding review! 🌟 We’re delighted to hear the whole process felt seamless — from clear communication and easy support to a neat, professional installation on the day. Our engineers always take pride in leaving everything set up perfectly and making sure you’re confident with the system before they go.

Going from 7MB to over 350MB is a huge leap, and it’s fantastic to know Starlink has made that level of difference for you. Your recommendation means a lot, and we’ll be here whenever you need us again — whether it’s connectivity, heating, plumbing, or security. 🚀

— The Install Pros Team

Rated 5 out of 5 stars

Amazing service from Alex

Amazing service from Alex. The WhatsApp conversation was easy and quick. Alex was very very helpful in arranging an appointment the next day.

19 August 2025
Unprompted review
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Reply from Install Pros

Thank you for the brilliant feedback! 🌟 We’re so pleased to hear Alex made the whole process so straightforward. Quick, clear communication is exactly what we aim for, and it’s great to know WhatsApp made arranging your appointment easy and hassle-free.

We’ll be sure to pass your kind words on to Alex — she’ll be delighted to know she made such a positive impression. Thanks again for choosing Install Pros, and remember we’re always here whenever you need us. 🚀

— The Install Pros Team

Rated 5 out of 5 stars

The whole process was seamless from…

The whole process was seamless from start to finish. Very quick from ordering to installation. The installers (Phil and Aaron from Manchester) who came today were amazing, Installpros. Thank you once again. You’ve made my children very happy 😃

19 August 2025
Unprompted review
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Reply from Install Pros

Thank you for such a lovely review Jane! 🌟 We’re thrilled to hear the whole process felt seamless and that we could get you connected so quickly. Phil and Aaron will be delighted to know their work made such a positive impression — from a neat, professional install to walking you through the setup step by step.

It’s fantastic to know the difference this has made at home (especially for the kids!) and we’re grateful for your kind words. We’ll be here whenever you need us again, whether it’s installations, heating, plumbing, or security. 🚀

— The Install Pros Team

Rated 5 out of 5 stars

Excellent Service

What a team! Excellent service provision. New system installed, explained and delivering immediately. Great support, better communication and delivered an output exceeding my expectations. Will be referring to my contacts, friends and family.

6 August 2025
Unprompted review
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Reply from Install Pros

Colin, thank you for the fantastic feedback! 🌟 It’s brilliant to hear that your new system was installed, explained clearly, and delivering results straight away. Our team take real pride in combining professional installation with clear communication and ongoing support, so it’s great to know this came through in your experience.

Exceeding expectations is always our goal, and your promise to recommend us to friends and family really means a lot. We’ll be here whenever you need us again — whether it’s installations, heating, plumbing, or security. 🚀

— The Install Pros Team

Rated 5 out of 5 stars

Brilliant response - almost immediate!

Whenever I contact install pro, there is an almost immediate response. It doesn’t matter what time of day you contact them, there is always a reply. I am really impressed with the customer service and highly recommend them. Thank you install pro!

2 August 2025
Unprompted review
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Reply from Install Pros

Ann, thank you for such a glowing review! 🌟 We’re thrilled to hear our team’s responsiveness stood out to you — whether it’s day or night, we want every customer to feel supported and never left waiting.

Great service doesn’t stop at the installation; it’s about being there whenever you need us, and your feedback shows we’re living up to that promise. Your recommendation means a lot, and we’re always just a message away if you need us again. 🚀

— The Install Pros Team

Rated 5 out of 5 stars

Amazing service from start to finish

Amazing service from start to finish - utterly professional and kind. No make do attitude rather the best result for the best service . Biggest thank you and what a lovely person Lex is and utterly helpful. Thank you so much I have WiFi that now works!!!

30 July 2025
Unprompted review
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Reply from Install Pros

Mrs Bardsley, thank you for such a wonderful review! 🌟 We’re so pleased to hear the whole experience felt professional, kind, and focused on getting you the very best result. That’s exactly how we want every customer to feel — never a “make do” solution, always the right solution.

Lex will be over the moon with your feedback. He takes great pride in being thorough, helpful, and ensuring everything is working perfectly before he leaves. It’s fantastic to know you’re now enjoying WiFi that actually does what it should!

Your kind words mean a lot, and we’re grateful for the recommendation. 🚀

— The Install Pros Team

Rated 5 out of 5 stars

Outstanding Service! 10/10

I recently had StarlinkPro’s carry out our Starlink installation. I cannot stress how good the service was. Communication was excellent and the installation was smooth and stress free. The Engineer had to make adjustments to the cable routing to completely hide the cable. He did this without fuss and left a fantastic job.
I’ve since had an issue with the Starlink network. I contacted StarlinkPro’s on a Sunday morning and less than 45mins later they responded and resolved the issue! I’d STRONGLY recommend them. 10/10!

27 July 2025
Unprompted review
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Reply from Install Pros

Mr Woods, thank you for such an incredible review! 🌟 We’re delighted you had a smooth and stress-free Starlink installation — with everything explained clearly and even the extra effort taken to hide the cabling neatly. That attention to detail is exactly what our engineers pride themselves on.

It’s also fantastic to hear how quickly our team were able to step in when you needed support afterwards. A response within 45 minutes on a Sunday shows what we mean when we say we’re always here for our customers.

Your 10/10 recommendation means a great deal to us, and we’ll keep working hard to deliver that same standard every time. 🚀

— The Install Pros Team

Rated 5 out of 5 stars

After care is unbelievable

After care is unbelievable
From the minute we decided on Starlink we picked the right team, efficient on the set up and perfect when ever you need the questions asked.
Makes big companies look a bit silly from our-side

25 July 2025
Unprompted review
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Reply from Install Pros

William, thank you for such a brilliant review! 🌟 We’re thrilled to hear our aftercare has impressed you — fast, reliable support is something we take just as seriously as the initial installation. From setup to ongoing assistance, we want every customer to feel confident they’ve chosen the right team.

It’s fantastic to know we delivered both efficiency on the day and clear answers whenever you’ve needed them since. Your comments about us outshining the big companies really mean a lot, and your recommendation is greatly appreciated. 🚀

— The Install Pros Team

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