Well I'll like to inform you that my prize money has been deposited into my account,we'll,from what I see instaforex has its own unique way of doing things it might really meet your expectations but,... See more
Company replied

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Written by the company
Tortola, British Virgin Islands
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with InstaForex has been extremely disappointing. Their PAMM system is unreliable and risky. The so-called “money managers” are unlicensed and unqualified — they pose as professionals but clearly lack real trading knowledge. They take no responsibility for the losses caused by their poor advice.
The MT4 platform is unstable and laggy. Withdrawals take forever, with no clear communication from support. On top of that, the fees are unreasonably high for such poor service. The whole system seems designed to extract money from inexperienced traders.
I strongly advise avoiding InstaForex if you value your money and peace of mind.

Reply from InstaForex
Be careful. Instaforex is a scam. I cant login to my terminal client account, username and password never been changed but now I can no longer access my account even though I used 'forget password' and received new password sent to my email I still cant access my client account with the new password. Now the next day the even blocked my MT4 account from "live account" to become "read only account" so I cant do anything with my MT4 account. I tried to login to my live account on MT4 platform with both trader password and investor password but both passwords failed.
This broker is a SCAM, dont invest your money here or else you risk losing your hard earned money.
From time to time they keep changing their website links to deceive traders/investors' account login. I had contacted the livechat agent yet no solutions were given. So dont sign up with this broker or else you will end up having your deposit/live account being compromised and taken over by instaforex. Ok now that today they contacted me and providing me with new passwords for trading & investor password separately telling me my old paswords had been changed due to security reasons. I had finally been able to access my MT4 trading account as well as access to my client terminal account. I am new to this broker and so far have not made any withdrawals from my trading account and I hope that in future fund withdrawal process would run smoothly as well.

Reply from InstaForex
Don't make the mistake of using their bonus. They will confiscate the some profits made (they name it profit sharing) because you have used it to make profit, even though it had no role in that.
Secondly, forget about withdrawal. They claim it takes 5 business days to process withdrawal.
I requested withdrawal and it's been 2 business days and it is still pending neither they reply to the emails.

Reply from InstaForex
I’ve completed all identity verifications and provided documents, but InstaForex won’t let me withdraw my money. They asked for a photo of my card, but I use an anti-fraud card with no printed numbers. I explained this and asked for another option, but they’ve ignored me.
Support is useless, no clear answers, and my money is still stuck. This is unacceptable. I’m filing a complaint to regulators and warning other traders: be careful with this broker.
Client ID: 51487081
Country: Chile

Reply from InstaForex
My friend deposited money into her account 2 months ago, and the account is empty still. Support is ignoring her, she booked call back a few times, but nobody called. I am sad that I recommend this company for her, so I closed my account here and strongly don't recommend having any deals with these scammers.

Reply from InstaForex
To be honest, I initially placed full trust in the InstaForex broker. After eventually depositing $200, the funds never appeared — it's been almost a month now, and I’ve been asking about this deposit. It’s not about the amount of money, but about the unreasonable explanations and requirements. The reason given was that we have to upgrade to verification level 3, but after trying for over a month, my document application is still not accepted for various reasons — starting from unclear images, then after successfully uploading good-quality images I was told my hand must be visible, then after everything was visible and clear I was required to use the app. After using the app about four times, it still got rejected for strange reasons. A broker causing $200 to disappear is very alarming — imagine if the amount were bigger. I hope InstaForex will improve in the future and that situations like this will not happen again.

Reply from InstaForex
the trading platform is wonderful, customer service is active and helpful.
you should give it a try

Reply from InstaForex
Almost 2 months ago I made a deposit, but it never appeared in my account. I opened a revolut account so I could make the deposit. It was taken through a virtual payment without a card verification.
My bank warned me that it might be a scam.
Were they right and should I be concerned? Also the online support has ignored my request for help.
Please return my money

Reply from InstaForex
my name is alaa
account number: 9200966
this recent experience has been extremely disappointing. I requested a withdrawal over 15 days ago, and until now, the money has not arrived.
I contacted their support team multiple times via email and live chat, but all I keep hearing is “please wait.” No real updates, no explanations, and no timelines.
This raises serious concerns about their reliability and transparency. As a trader, I need to be able to trust that my funds are safe and accessible – but right now, I don’t feel that way at all.
btw my withdraw was only 321 usd imagine? 15 days to process 321 usd :)
If this issue is not resolved soon, I will consider reporting them to financial authorities. I’m sharing this review to warn others: be careful when dealing with InstaForex.

Reply from InstaForex
Very deceptive broker. They initiated a third level verification for bonus and forum account holders and I have been trying to pass the verification for my bonus account 15858638 but they have been rejecting it every time and requesting higher quality picture but it was the same phone, same resolution and same picture quality, same phone camera I used to pass my first and second level verification at first attempt without any issue but now because it involve bonus money they are rejecting every of my attempt all because they don't want to give me my prize money I won in their snipper contest. I know what They are now trying to do. they are trying to play the tactics of delay because they know that my claiming of the price money is timed within 30 days from the time winners list is published for the contest so that after 30 days they will now say I can't claim the money again and then they will say it is not their fault and is because I was unable to pass the verification process on time and the 30 days elapsed. Very deceptive broker. If you don't intend to give winners their price money why stating a contest in the first place. The picture I sent to them was clearly visible all information on my voters card was clearly visible and readable my face was clearly visible. Stupid broker they think that are dealing with a child. A broker like this dont want traders making money in their platform all they want is for you to deposit and loose your money in their platform.
For clarity sake I am not in the Netherlands I am in Nigeria. I just saw Netherlands in my locating after my posting I think is because of my phone browser.

Reply from InstaForex
I have been trading for the past 7 years and I worked with a lot of platforms as an IB, as broker and as a relationship manager the startup bonus is basically demo money is total b.s and sales tactic this is a b book platform I would highly suggest to stay away from this infact I have written a complaint to there regulated license and moreover to the SCA aswell along with screen recordings of all trades since I registered and tested.

Reply from InstaForex
i wanted to open an account and receive the $1000 start up bonus but from reading the reviews a few things stand out.
1. the profits gained from the $1000 cannot be withdrawn as they say on their site. eg if you turn the $1000 to say $3000 you should have a profit of $2000 which you think you can withdraw right?
2, No you cant withdraw the profits
3. As per their agreement the profits are converted to a 100% or 110% deposit bonus.
4. So you deposit $100
5 you loose the $1000 startup bonus and your profit of $2000 is converted 100% or 110%
6 so you get a $100 or $110 with your initial deposit
7 your account balance is now $200 or $210
8 now you got to meet more requirements to get the bonus converted.
9 all this is in their terms and conditions.
my Final say is read the terms. The profits can be withdrawn but if you turn that $1000 into $100000 you only going to get 100% or 110% of your initial deposit, but as they say it is there for the experience

Reply from InstaForex
I really like Instaforex contests and features in cabinet but the process of verification it's absolutely frustrating since the beginning (in my case since 2013). I'm trying to get 3rd verification level of my opened accounts 3262136 and 3262139 but it is impossible to comply with the requirements. It seems that the company is unable to evolve in verification technology (Instaverify simply doesn't work) they just reject any submitted document putting all the weight on the client's side without showing any real and practical interest in solving the problem (in the space of a month I opened verified accounts at XM, Vantage, IC Trading and ICMartkets and the verification process was almost instantaneous). Right now I tried to verify my profile here in Trustpilot and it take a couple of seconds to get it verified. I really hope Instaforex fix this problems. Maybe through automation like Trustpilot and the referred brokers do. XM uses Jumio, a real-time automated ID verification.
Updated
Your answer justifies why I said that you are unable to keep up with the technological evolution of the identification process. I close my case.

Reply from InstaForex
I have been trading with instaforex for years there is no issue regarding deposit or withdrawl, but currently i have sent an email to resolve my issue at dealer@instaforex three days ago but still waiting for the respose. they did not even the mail yet.

Reply from InstaForex
I just opened account on instaforex, but the little research I did made me discover that you can't withdraw from it
How true is this?!
Again how does the startup bonus work, and if i need to deposit to keep the startup bonus, how much do i need to deposit

Reply from InstaForex
I had to wait a couple of days to get my issue resolved.
My ACC 51853579

Reply from InstaForex
I'd like to ask when i make profit with the bonus provided and deposit the minimum amount allowed, will i receive my profits?
So if i got a bonus of $1000 and i make $3000 with that bonus would i be able to withdraw it?

Reply from InstaForex
Please do not participate in any of their competitions its just a way to lure you in, a complete waste of time they have set of rules to protect themselves different rules from the ones you see on the adverts. silly marketing tactics

Reply from InstaForex
Please I want you explain for this point
-transfer between accounts (my own money will transfer to my another account) why I need approval and it delay for 2-3 days
What if I face margin call and want quick deposit
- your cabinet is very bad , and wasting the time , if I need to transfer money it may take 1 hours to just request order for transfer between 5 account (need to login to every single account and a lot of steps to just request transfer
(((Wasting the time ))
- verification team ((the silly team))
Will do always silly games and not care about fix any problem they are just rejecting with no reason sometimes and ask you to wait 3 days for replying by reject the document and start again 3 days
- support team chat , very rude and a lot of time not replying and also didn’t give any solutions

Reply from InstaForex
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.