Joseph lovejoy was not only a delight to speak to but the only person to seem to understand the questions we wanted answering. We were so relieved when we called back and got him again as honestly... See more
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Review summary
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I am pleased to inform you that I spoke with a gentleman called Simon. Who is so kind, diligent, patient, helpful and professional in assisted me to get a quote of insurance for Amazonflex and make... See more
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I loved haven my policy with INSHUR company it’s being three years that I have my policy with INSHUR company which is most great service and helpful service they provide thank you for given me a poli... See more
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I recently took out private hire insurance with INSHUR and the service was excellent. Patrick Hill helped me throughout and was professional, knowledgeable, and very easy to deal with. He took the t... See more
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Company details
About INSHUR
Written by the company
Explore our online commercial motor insurance
For private hire insurance, courier coverage, and much more, INSHUR has you covered – with multiple payment and policy options for you to choose from. Get a personalised quote in minutes, buy, renew, and more all on our easy-to-use online Dashboard!
Manage your Insurance
Whether you're looking to request a change to your policy, renew your insurance, or access your policy documents, do it all online with INSHUR.
Contact us
Whatever your query, we're here to help. Send us an email, speak to our chat assistant, or find answers to frequently asked questions 24/7 with our helpcentre.
Why INSHUR?
Get on the road faster when you buy with us
Instant cover
Get a quote, choose your coverage and policy length, make your payment, and you're all set. It’s as easy as 1, 2, 3!
24/7 access
Buy, renew, and access your policy anytime. Make changes, review documents, and more through your online Dashboard.
Tailored to your needs
Choose from a range of coverage and payment options for private hire, courier, fast food delivery, and more.
Contact info
United Kingdom
- help@inshur.com
- inshur.com
4.3
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from INSHUR
Hello Cataldo
Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.
Doing great and I have enjoyed every time when I want to buy insurance, although I was abroad a almost two years, soon am back as go through into to the App, i had very easy to buy insurance
I had find very easy to buy a car insurance and whole the time when I spoke a
Advisors straight away I do get the help am required.
25 May 2026
Reply from INSHUR
Hello Charlotte
Thank you for leaving us a review. It’s great to hear you’re happy with the service you received.
Have a good day!
Good service
21 May 2026
Reply from INSHUR
Hello Ansar
Thank you for leaving us a great review. We appreciate your feedback, as it helps us improve our services. We’d like to know what we could do next time to earn an extra star! Feel free to reach out to us at help@inshur.com (mailto:help@inshur.com)
Great service....
16 May 2026
Very professionally team
20 May 2026
Reply from INSHUR
Hello Greg Lcfc
Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.
Reply from INSHUR
Hello Mr Mohamed makbool Mohamed lat
Thank you for leaving us a review. It’s great to hear you’re happy with the service you received.
Have a good day!
INSHUR randomly increased my monthly insurance by £200!
I was with INSHUR for about 8 months with no issues, and the monthly price was fair. However, this month they randomly increased my monthly premium by over £200! I called and spoke to a representative who understood my frustration and agreed the hike was unfair, but said nothing could be done as it was due to "current market conditions."
Unwilling to accept that, I shopped around and easily got quotes from two other companies that were significantly cheaper. I’ve now moved elsewhere. Luckily, I checked my auto-renew quote in time. Definitely keep an eye on yours if you're with them.
29 April 2026
Reply from INSHUR
Hello James
Thank you for taking the time to leave a review. We take our customer's feedback very seriously to help us continuously improve our products and services.
Delivery insurance
It is better to provide the insurance deduction list when recharging
13 April 2026
Reply from INSHUR
Hello Peter
Thank you for taking the time to leave a review. We take our customer's feedback very seriously to help us continuously improve our products and services.
We would like to reach out and invite you to provide us with further details so we can address your feedback.
Please email us at help@inshur.com (mailto:help@inshur.com) to help us resolve your issue.
Absolutely no communication and no explanation for their ridiculous policies.
Didn't automatically renew my insurance which caused me to get kicked off Flex for 2 days which meant over £160 worth of shifts got cancelled, then refused to insure my 1.1 2010 fiat panda but wouldn't give me any indication as to why. Ended up having to insure my daily car instead now I have to sell the panda which I only bought to do flex on the first place (which they initially insured for the first year!)
19 May 2026
Reply from INSHUR
Hello Mr Mayfield
Thank you for taking the time to leave a review. We take our customer's feedback very seriously to help us continuously improve our products and services.
We would like to reach out and invite you to provide us with further details so we can address your feedback.
Please email us at help@inshur.com (mailto:help@inshur.com) to help us resolve your issue.
Reply from INSHUR
Hello Muhammad Chowdhury
Thank you for leaving us a great review. We appreciate your feedback, as it helps us improve our services. We’d like to know what we could do next time to earn an extra star! Feel free to reach out to us at help@inshur.com (mailto:help@inshur.com)
Absolutely terrible experience dealing…
Absolutely terrible experience dealing with this company.
Trying to cancel a policy with them has become an exhausting and frustrating process. They tell you to contact them by email, but they reply whenever they feel like it — if they reply at all. Calling them is even worse because their phone system always seems to be “down” or unavailable.
I sent all the required information with plenty of notice and I’m already on my third email about the same issue. A simple cancellation should not feel like fighting through endless bureaucracy.
The level of incompetence, irresponsibility, and lack of professionalism is unbelievable. Customer service is practically non-existent, communication is poor, and they make a very basic process unnecessarily stressful.
At this point, I honestly feel like they just delay everything on purpose. I would strongly advise people to think twice before taking a policy with this company unless you want problems later when you actually need support or want to cancel.
Very disappointing experience.
23 May 2026
Unprompted review
Reply from INSHUR
Hello Mercin
Thank you for taking the time to leave a review. We take our customer's feedback very seriously to help us continuously improve our products and services.
We would like to reach out and invite you to provide us with further details so we can address your feedback.
Please email us at help@inshur.com (mailto:help@inshur.com) to help us resolve your issue.
Easy to navigate the website
Easy to navigate the website. Insurance was set up within minutes.
22 May 2026
Reply from INSHUR
Hello Lisa
Thank you for leaving us a review. It’s great to hear you’re happy with the service you received.
Have a good day!
Hannah was amazing
Hannah was amazing! Highly recommend speaking to her for your insurance quote.
22 May 2026
Unprompted review
Reply from INSHUR
Hello David Chear
Thank you for leaving us a review. It’s great to hear you’re happy with the service you received.
We will pass on your kind words to Hannah.
Have a great day!
Reply from INSHUR
Hello IFTIKHAR
Thank you for leaving us a review. It’s great to hear you’re happy with the service you received.
Have a good day!
Reply from INSHUR
Hello MOHSIN SAFI
Thank you for leaving us a review. It’s great to hear you’re happy with the service you received.
Have a good day!
Reply from INSHUR
Hello Marius-Madalin
Thank you for taking the time to leave us a review. We’re delighted to hear you had a positive experience with us! Your feedback is greatly appreciated and will help us to continuously improve our services. Thank you for choosing INSHUR.
Reply from INSHUR
Hello Izzy
Thank you for leaving us a great review. We appreciate your feedback, which helps us continuously improve our services. Thank you for choosing INSHUR.
Good I like your service very simple…
Good I like your service very simple but premium is high as compare to Zego please reduce your prices if you want to compete with Zego
15 May 2026
Reply from INSHUR
Hello Anmol
Thank you for leaving us a review. It’s great to hear you’re happy with the service you received.
Have a good day!
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