Inserif Reviews 149

I love the design of my phone case! I chose the butter yellow and It came exactly as expected. Took a bit to arrive but thats ok i guess.

Had a bad experience but they made it right! Couldn’t believe it, good old fashioned customer service. Received the EarPods case today and it’s lovely and worth the wait. Thank you for the helpful and AI-free customer service!

Very good quality and beautiful design! Flawless service, I received it after some days.

I placed an order on February 10 for an item that was listed as in stock on the website, and my credit card was charged $77 the same day. On February 11, I received an email from the company stating that my item was on the way, which led me to believe the order had been processed and shipped.
After several weeks with no delivery or shipping update, I followed up via email on March 6 to check on the status of my order. Only then was I informed that the item was actually not available.
At that point, they asked whether I would like a refund, and I immediately confirmed that I did. However, despite this confirmation, I have already had to follow up twice regarding the refund, and it has now been five business days without receiving it.
This experience has been extremely disappointing. The item was advertised as available, my card was charged immediately, and I even received an email stating the item was on its way. Yet weeks later, only after I followed up, I was told the item was not available. In addition, the refund process has been slow and requires repeated follow-ups.
At this point, I will be contacting my credit card company to initiate a chargeback, as the refund has yet to be received.
Based on this experience, I cannot recommend purchasing from this website and would advise others to proceed with caution.

Love my case and the separate wallet attachment! So pretty and seems super high quality!

I don’t usually order straight from a smaller business, however, I’m very pleased with my experience.

I chose the blue case with the lizard texture for my iPhone15ProMax. I’m really happy with the quality, design and importantly the feel of the case. It feels good value for money especially when it’s personalised. Unfortunately the buttons are slightly harder to press but it doesn’t bother me.

It took about 10 days to be delivered which I think isn’t too unreasonable.

One thing to keep in mind is that the cases don’t wrap around fully - there is space at the top and bottom. However the phone does feel secure.

Great customer service, lovely dealing with this company !

Product is completely useless and extremely poor quality for price. No refund was offered. I advise opening a case on paypal to receive a refund. Scam.

Beautiful notebook very expensive looking and perfect for work… arrived quicker than expected… I will definitely be buying further products for myself and also as gifts thank you !

Everything is so well made I love my notebook it’s chic, practical and last. Definitely be repurchasing something else very soon

I ordered a phone case and the case absolutely doesn’t fit. I send multiple emails and no response from them. I can not recommend this shop.

I was contacted later in the day by the founder, Liam. After some correspondence, this issue has been resolved. I am grateful that they took the time to listen to our issues, review our pictures, and review our order on their end. I've updated my rating because of this. I've also corrected the name of the series in my original review and removed a paragraph to avoid redundancy.

I do stand by my statement that anyone planning to purchase should look into the return/exchange/refund policy - no matter the business. This has been a good teaching moment for my daughter as well.

::UPDATE ABOVE::

My daughter saved her money & purchased the "Black Lizard Texture Leather Case" (no personalization) for an iPhone 17 Pro Max. This is their "Signature Leather Series." After waiting patiently for two weeks, we were very disappointed with the product we received.

We placed the phone in the case & it would not snap onto the edges. And you can still see part of the phone around the sides - I have pictures. The case does not snap onto/fit the phone & with a bit of momentum, it comes off.

I contacted their Customer Support via email and requested a refund, as the product was not what was advertised, nor of the quality that they promote. While I wasn't optimistic, due to other reviews I've read, they did give me a response. That's the only reason why I am giving it 2 stars. However, after the back-and-forth, the only option we were given was to return the case, pay an additional $17.79, and a different case would be sent. And frankly, we do not want to waste anymore money, so we declined the offer.

My daughter wasted her hard-earned money, and it's disappointing that the business is unwilling to stand behind their product by issuing a refund when a customer is significantly dissatisfied with what they received. I understand if an item is personalized; however, my daughter's was not. So, I caution everyone to purchase at their own risk and read the fine print on their refund/exchange/return policy before doing so.

The quality is incredible, shipped fast even with getting items personalized. Absolutely beautiful!!

I ordered a laptop case and phone case and the quality is amazing! I love the laptop case, and while I ordered the wrong size for the phone case, the Inserif team was so kind and I was able to get an exchange for the correct size. Thank you guys! Highly recommend!

The case Arrived on time , and I love it , very nice quality leather, I can’t say anything wrong, good customer service also , Top!

No issue with delivery time or service but products are poor quality and don’t really fit the phone very well. Looks nice but that’s all I can say on its favour.

Products are as shown on website and feel great, as well as looking perfect! Regular shipping is accurate and is in the timeframe as mentioned. I can personally recommend them, really liked the Macbook and Iphone Case, which you can also personalize to your liking which is very nice!!

A beautiful customer service team. They responded instantly and helped. Such a great brand!

1 month delivery time, and another 3 weeks, and countless e-mails to get my money back for this order. The case quality is poor compared to its price, and the customer service needs great improvement. I would nort reccomend.

Ordered a single phone case and it’s been over a month and still hasn’t come.

I paid for express delivery 4-9 days. It’s been over a month and still nothing.

Tried to get in contact with the a multiple occasions across different ways and received nothing back. Very disappointing.