InPost España Reviews 570,984

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

It took a while to figure how to open the door to the premises, you have to press the switch and hold it down to open the door rather than press once and release, the locker itself opened ok with the... See more

Rated 5 out of 5 stars

I reached out to Joaquin Saez as a last resort while trying to resolve a complex shipment issue that standard customer support channels could not help with. My package was lost and customer suppor... See more

Rated 4 out of 5 stars

Overall good experience. One thing i could think would benefit from improvement is the clarity and design of the popup window for non Spanish customers.

Rated 5 out of 5 stars

They deliver very quick with secure pincodes. They also notify you of your parcel with clear instructions.

Company details

  1. Courier and Delivery Service
  2. Circular Distribution Service
  3. Courier Service
  4. Delivery Service
  5. e-Commerce Solution Provider
  6. Package locker

Written by the company

Prepara tu paquete, elige un PuntoPack o Locker cercano y entrégalo. ¡Nosotros nos encargamos del resto! Sin esperas, fácil, económico, conveniente, seguro y sostenible


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

571K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All good

Lockers always work, packages arrive on time and are delivered in a good manner.

15 May 2026
Rated 1 out of 5 stars

Five times they have delivered in the same wrong shop

Five times they have delivered my things in a shop I'd NEVER have chosen, and I had expresely asked them not to. FIVE times. Without asking, not once. The 1st time I complained and they ignored It. THIS is my third attempt to make them understand that we choose a certain locker or shop for a reason. It would be as esay as asking for at least two places instead of one so that they already have a second option. The reason they have delivered all five times there for me IS enough to forget about usung THIS company any more. Awful and disrespectful service.

15 May 2026
Unprompted review
Rated 1 out of 5 stars

It went to my province and then came…

It went to my province and then came back to zamora, den my province, then Galicia, then my province. Almost two weeks delay to receive just because you made mistakes.then I call and they say nothing can be done, it is moving.... thanks!! Pfff

14 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look