InPost UK logo
Visit website

InPost UK Reviews 1,972,063

•
TrustScore 4.5 out of 5

4.7

Shipping and Mailing Service
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 754,832 reviews, reviewers overwhelmingly had a great experience with this company. Many customers find the service incredibly easy and convenient to use, appreciating the straightforward process for sending and collecting parcels. The delivery service is frequently praised for its speed and reliability, with many noting quick delivery times and good communication regarding parcel status. People also highlight the convenient placement of lockers, often near home or work, and the flexibility of having a longer collection window compared to other services. However, some people mentioned issues with product condition upon arrival, with items being damaged or dented. A few customers also experienced confusion or difficulty with the locker system, such as parcels being placed in lockers that were too high or too small, or receiving the wrong item entirely.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, finding the service easy, convenient,... See more

Delivery service

Customers had positive experiences with delivery service, praising its ease of use, security, and rapid... See more

Service

Consumers find service to be positive, with many reviewers describing it as handy, fantastic, and... See more

Location

Clients share positive opinions on location, frequently highlighting their convenience and accessibility.... See more

Product

Users describe ambiguous interactions with product, with some reviewers receiving damaged items or incorrect... See more

Reviews shaping this summary

Rated 5 out of 5 stars

An all round good experience. Easy to set up the return online. Fair pricing. Plenty of conveniently placed drop off points. Great communication detailing the progress of the return once dropped off.... See more

Company replied

Rated 5 out of 5 stars

Love how easy it is to return a parcel using InPost. Scan, pop parcel in cabinet after door opens, close door & go. Super simple. Almost instantly get confirmation email followed by progress "reports"... See more

Company replied

Rated 5 out of 5 stars

Easy collection and return. I had my order delivered to the local InPost as I wasn’t sure I would be home when my parcel was going to be delivered. I was able to track the parcel and I was kept upda... See more

Company replied

Rated 5 out of 5 stars

Just an easy yet secure way to receive and send your parcels. You also have a little longer to collect your parcels compared to other delivery services which gives you that extra flexibility especiall... See more

Company replied

Company details

  1. Shipping and Mailing Service
  2. Logistics Service
  3. Package locker

About InPost UK

Written by the company

See what's free

Check which small, medium and large compartments are available in our lockers with the app

Download now More InPost tips

About InPost

Send your parcels, return your items and collect your online orders from thousands of parcel lockers and shops

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2M reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Super handy

Super handy. Great availability with our lockers so close to my home. So convenient when working full time and often not home. Thank so much In Post for a great service

8 June 2026
Rated 5 out of 5 stars

Jeannie

Normally delivered early morning
Service is excellant
I've been using the Sunday times wine club
For over 20 years
Along with my adviser TOM WHO I CONSIDER A TRUSTED FRIEND ALONG WITH HIS ADVICE

8 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look