INOBY UK Reviews 115

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Quick delivery and the bottle warmer came with three adaptors even though I selected the mam bottles, I also got the tommee tippee one and another meaning i can use it on all our bottles. I have used... See more

Rated 5 out of 5 stars

Absolutely fantastic product for any parents on the move. Heating times actually quicker than those quoted and a complete game changer. We feel like we’ve got our freedom back and can now happily trav... See more

Company replied

Rated 5 out of 5 stars

The product itself is fantastic, makes my life so much easier both at home and on the go. I havent found any other product in the market that was so versatile with any brands or truly portable at that... See more

Company replied

Rated 5 out of 5 stars

Amazing service, even saw there was bigger discount off product once I'd ordered. Contacted the team and they refunded me the difference straight away! Handy product for out and about for us personall... See more

Company replied

Company details

  1. Baby Store

Written by the company

When our daughter Phoebe was born, we quickly realised how stressful bottle feeding could be away from home. From late-night feeds to family days out, we found ourselves constantly searching for hot water, waiting for bottles to warm, and struggling with products that simply weren't designed for real family life. That's why we founded Inoby. Our goal was simple: create practical products that solve genuine parenting challenges. Starting with our award-winning Portable Bottle Warmer, we've helped thousands of parents make feeding easier, wherever life takes them. Designed by parents, for parents, every Inoby product is created with convenience, reliability, and family life in mind.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

115 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great product

Quick delivery and the bottle warmer came with three adaptors even though I selected the mam bottles, I also got the tommee tippee one and another meaning i can use it on all our bottles. I have used the warmer a few times now and its one of the best things I have bought for baby

7 June 2026
Rated 5 out of 5 stars

Great customer service

Great customer service. I needed a replacement lid asap, and they responded and arranged this straight away- thankyou.

15 May 2026
Unprompted review
Rated 5 out of 5 stars

Inoby customer service is brilliant.

Inoby customer service is brilliant.
They came back to me straight away and answered my question. Providing a replacement lid for free. Great service, great product - bottle warmer.
Will recommend to friends and family.
Thanks again

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Been using the bottle warmer for a…

Been using the bottle warmer for a couple months and what a life saver this is makes feeding on the go so easy and less to carry. Lost the lid and they kindly sent me a replacement

Can’t live without this wish I had this when my daughter was born afew years ago

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company, amazing bottle warmer, I don't normally proactively advise friends to buy things, but this bottle warmer I have done several times

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service

We love our inoby bottle warmer to warm up expressed milk on the go. Got in touch as we had lost the lid on holiday and they’re sending out a replacement free of charge, amazing customer service! Definitely recommend

5 January 2026
Unprompted review
Rated 5 out of 5 stars

100% reccomend

Great customer service. Lovely items. Bottle warmer has made life far easier with our little one. Looking forward to using the weaning set when we get there. Thank you.

30 November 2025
Rated 5 out of 5 stars

Great gadget

I had an extremely quick response to my questions & the product arrived very quickly as well. I have only tried it out at home so far, it worked very well. I have bought this to take with us in the car, so that after a long walk, when we get back to the car we can have a brew before heading home. Our car doesn’t have a cigarette lighter socket for those little kettles you can buy so this does the job. Will be useful at the beach as well, tea needs boiling water not hot water from a flask! We will take hot water in a flask to put into it so this gadget can work faster, rather than heating up from cold. My only negative comment is that I wish it had a replaceable battery so when it eventually dies there would be less waste produced.

29 October 2025
Rated 5 out of 5 stars

Love my inoby bottle warmer

Love my inoby bottle warmer. Recommended to me by a friend and I can see why. Easy to use with both breast milk and formula and fits right on my bottles. Customer service also very helpful when I lost one of the parts and needed a replacement.

15 October 2025
Unprompted review
Rated 1 out of 5 stars

Quite disappointed with the service

Quite disappointed with the service. Ordered a replacement adapter for a milk warmer and it was never sent. The Royal Mail tracking number stated that they’re still waiting for the item even after over a week.
Positive is the customer service was very swift in getting a replacement to me.

25 August 2025
INOBY UK logo

Reply from INOBY UK

Thank you for your feedback. We're very sorry to hear about the disappointment you experienced with your recent order. It's clear that the delay in receiving your adapter was frustrating, and we sincerely apologise for the inconvenience this caused.

We understand your concern about the tracking information. We want to assure you that your original replacement was shipped out on immediately. We've checked our records and confirmed it was handed off to Royal Mail, but it appears there was an issue on their end with updating the tracking status.

We're glad to know our customer service team was able to help and get a second replacement sent to you right away. We're actively looking into this issue with Royal Mail to prevent it from happening again.

We appreciate you bringing this to our attention. Your feedback helps us improve our service.

INOBY

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