Ordered 9 days ago a fan for my daughter.not sure she will ever recieve it as seems company aren't great now.hotcweather be over before she gets it
Company replied
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See what reviewers are saying
I have just received my order from Inovations NZ ,I am absolutely thrilled ,very speedy delivery, excellent packing and fantastic products.I would recommend Inovations .Jan Williams My order was a set... See more
Ordered some items for my Mother who has Dementia and can no longer shop for clothes etc. Website says within Sydney it's 1-3 days for delivery. I'm in Eastern Subs of Sydney and note the warehouse... See more
Company replied
I'm very happy dealing with this Company. Communication was swift and so was delivery. The item I ordered, Pet Dirt Trap Runner, was as described and I think, value for money. Confident in recommendin... See more
Company details
Written by the company
the company has become a prominent distributor that specializes in well-being products, medical devices, novelty items and promotional/incentive products in the world. With one of our major branch division Innovations Shopping, we have been able to service and supply some of the largest retailer’s platform and companies in the world.
Contact info
Hong kong, Hong Kong
- support@innovations-shopping.com
- innovations-shopping.com
3.6
Average
102 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 month
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Don't waste your money
I bought the plug in wall heaters last December. They do not work - it is a con. I tried to return these and after jumping through lots of hoops, I posted them back in January 2022 - recorded delivery. They got returned to me a month ago - as the Chinese Governement refused entry. Seriously - do not buy from this company - save your money and your time - they are a con...
Date of experience: 21 August 2022
Edit
Reply from Innovations Shopping
29 Aug 2022
We are sorry that your return has been blocked by Chinese customs. Can you give us the tracking number so we can check?
Tracking number = RN 50451262 7GB and RN 50451263 5GB ... I spent a lot of money buying your rubbish (c**p) heaters - and then a lot of money paying for them to be returned to you tracked and insured - so I want my money back....
8 December 2021
Unprompted review
Reply from Innovations Shopping
Dear
We are sorry about the unpleasant experience you have encountered.
Please be informed that due to incomplete details, we are unable to find your order in our system.
It will be great if you contact us with the order details i.e, Invoice number, Full name, and email address used when ordering by email at care@urpurchase.com Also, add Trustpilot reference number in your reply.
Kindly give us a chance to address your concern and provide the best possible resolution to you.
Warm regards,
Line
I haven’t used it but once but it…
I haven’t used it but once but it seemed to work. In order to keep it from falling off while wearing, use the provided band to hold it in place.
15 June 2022
Unprompted review
Reply from Innovations Shopping
Hello,
We want to apologize for the experience you have had with the order.
We have forwarded your request regarding the problem to the appropriate department.
You will receive an email from them shortly. Please be assured that we will do our best to help you out.
If you have additional questions, you can contact our support team by email at support@innovations-shopping.com
Our email support is available 24 hours a day.
Sincerely,
Noémie
Impossible to choose the color and…
Impossible to choose the color and delay in delivery. the bracelet works well
7 June 2022
Unprompted review
Reply from Innovations Shopping
Hello,
We want to apologize for the experience you had with the order.
Due to high demand the only bracelets available at this time are black.
If you have any additional questions, you can contact our support team via email at support@innovations-shopping.com
Our email support is available 24 hours a day.
Sincerely,
Noémie
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