Innovation Group Reviews 869

The two engineers gave an excellent service. Straight in to work, after explaining how they would work to resolving my issue. None stop working, no hanging about or looking at phones. Solution explain... See more

The task involved lifting paving and digging holes. It was hard work. Declan and Brandon hardly stopped all morning. Both were polite, tidy, kindly and efficient in their task. I thought they reflecte... See more

Chris and Charlie turned up when they said and completed an initial assessment, stopped the leak and ensured that we had a safe and reliable source of water before the next appointment. On the second... See more

First in-house engineer that visited our property, wasn’t that impressed. Second in-house engineers were superb. Chris and Charlie went above and beyond, and would not leave until works were resolv... See more

On a cold and wet early morning, the technician, Alex, explained the nitty gritty of why he was going to dig two large holes in our front garden. reassuring us with a friendly attitude. He worked at... See more

Service was fantastic, lads that done job worked hard and did a great job, kept us well informed on what was going on, would definitely recommend this company 👍 Thank you Chris and Charlie 👍👍

Chris & Charlie arrived on schedule and were faced with a complicated challenge of locating a leak somewhere between our house and the mains. Despite the challenge of not being able to access the main... See more

From reporting my situation to my Insurance company everything moved quickly & smoothly. Two work colleagues arrived in separate vans 4 days after reporting. Gave an honest opinion of what can be d... See more

Couldn't have had a better experience - what a great company and team. The engineer from Innovation Group came out not just on time for the appointment but arrived a little bit early. He was fr... See more

Lee and John came to repair underground pipes. Very professional team. Worked diligently. Polite, courteous and friendly. Left site clean, tidy. Explained what had been done. Even sprinkled grass s... See more

A man from Inovation group called Chris came to sort out a long standing drains leak.The problem had been ongoing for months. Chris was onto the problem straight away explained how he would carry out... See more

The 2 guys that came, Lewis and Jordan, were very professional and knowledgeable. They conducted the survey quickly and efficiently, tidying up after themselves. I would highly recommend this com... See more

James from innovations arrived on time. He explained exactly why he was surveying the drains and what he was going to do. He advised us of the results and said he was sending a report in of his findin... See more

Started the repair privately as was needed urgently then engaged Innovation straight after, sending photos and detailed information Weeks later, I can't get any response by any source - phone, email,... See more

Kim arrived early & got going straight away. He worked very hard and kept the spoils bagged up nice and tidy. He was very friendly and informative throughout the 2 day job and left the work area very... See more

Both Tom and Dean were polite, clean and tidy. Over and above that, they both took the time to explain what they were doing and how the forensic investigation process works to try and identify the cau... See more

The guys that came to our home yesterday were great. They kept us informed with regards to the work that they would undertake and why they were doing it. They had to dig up part of our patio and... See more

Kev and Ian were really lovely and friendly. Could barely see where they’d been and they left everything really tidy. Communication was brilliant in terms of the time of the appointment and they could... See more

We had Freddie and Danny at our property this morning and they were excellent. They were polite, explained what they were going to do, they performed the tasks quickly and quietly with no fuss, the c... See more

Yesterday we had great service from Declan and Brendan from Innovation Group. They were informative, helpful and polite. They did a great job and left everything as they found it. Very good customer s... See more

Do not believe a word that comes out of the loss adjusters mouth when they visit your home. They say one thing and do a complete U turn! We have never had an insurance claim before however we have... See more

Bill & Ben from Innovation Group arrived within the time slot given, showed identification, declined a hot beverage and began work immediately. When finished, the area was left tidy. Thank you lads,... See more

I have never had a seamless experience with Innovation. Every interaction comes with a new excuse or problem. One day my VIN number is “incorrect,” the next my service is declined without exp... See more

I had the pleasure of meeting Ben and Billy who came to dig boreholes at my property on 5/12/2025. They both acted very professionally with a bit of banter thrown in. I was consulted with every step... See more

Declan and Brendan visited today to carry out some investigative work. Very informative. Also very polite. Punctual. They were very tidy workers and left the garden in the same way they found it

Kevin & Ian were very professional and helpful when they attended to assess an issue with our drains. They explained everything clearly and showed me the issues with the drain on the video survey.

Both very polite and friendly members of your team. They got on with the job even though the weather was wet and windy. They answered questions fully when asked. This also applies to 2 men who fitted... See more

Allan & James arrived on time and were very friendly, undertaking the replacement of 2 drain hoppers in a very professional manner and with a minimum of mess. On completion they tidied up the work are... See more

Matthew was courteous and polite. He explained everything beforehand and as he went along with the drainage survey. He kept me informed of what he was finding during the survey and potential solutions... See more

Operatives arrived within the estimated time window. Polite and knowledgeable, explained what they were going to do before starting. Cleaned up when they had finished. Thank you Faz and Joel

Job number 126371. They arrived on time, were politev friendly and left everywhere nice and tidy. Would recommend. Employees were Alex Bull, Harry Brice, Brad Jenkins and a chap whose name I d... See more

Chris & Charlie worked efficiently and keep me informed at every stage. Repair was completed as quickly as possible and site left very tidily.

Sadly I was referred by Aviva for a rental car while mine was being repaired. I say sadly because both Aviva and Innovation hid the true nature of their involvement. While I had access to a courtesy c... See more

Chris and Charlie did a very professional job,they were very courteous and kept me in formed in what they found and how they were going to repair the leek. Made a good job of cleaning up when they ha... See more

The team was very polite and hardworking. They were also very informative, letting us know what they were doing throughout the day. They left our property clean and tidy.

We have had an extremely disappointing experience with Innovation Group. Our subsidence claim dates back to 2022, and despite being told the issue was resolved, we are still dealing with the... See more

Allan and James turned up on time to investigate and were polite and professional. They explained the problem and the solution clearly and the likely timescales for the work. Very reassuring.

I'm writing this on behalf of my parents who have had an extremely disappointing experience with Innovation Group. Their subsidence claim dates back to autumn 2020! The insurers are John L... See more

Freddie and Cody arrived on time after an early start from Milton Keynes. They were very pleasant young men. They explained what they were going to do and also informed me that it would take about 5 w... See more

The team turned up on time, explained what they were going to do, were efficient at carrying out the work and left the site tidy. Thank you to Josh Miller, Kim Bourne and Ash Monckton.

Innovation was involved in my car insurance claim complain which was past on to them by insure2drive/ sabre. And they were very confident that innovation will deal with it. To my surprise innovat... See more

Amazing service. They delt with my insurance for me.They literally took all the presure off me. TheyDelt with everything. They resolved my drainage problem. There was lots of problems ,but... See more

Alex and Harry were prompt, polite and tidy. They explained what was going on and the timings of the work. When they couldn’t complete the job the first time they came back quickly and explained t... See more

Bill and Ben arrived on time and replaced everything well following their dig. Both men were professional and would happily recommend them.

The drain surveyor Marcus was very pleasant and spent alot of time explaining what problems he had found with our drainage system and what recommendations he suggested and what this entailed. Job No... See more

Tom was very pleasant, explained what he was checking for and put my mind at rest when I asked questions. He explained the other checks that would be made and the possible outcome.

Arrived on time, very courteous and did all the work effectively. Tidied up afterwards. Kept informed of what they were doing and what it revealed.

Trying to work with my neighbour at the bottom of our garden to help his new build that has encountered a subsidence problem. In summary - this company do not listen - do not reply - and probably afte... See more

Terry turned up on time introduced himself. Very polite and friendly,explained what he was going to do, left everything as he found it. Would highly recommend him.

I have not had great dealings with innovation group. A potential claim with Aviva was bounced to them in August last year. They came out and inspected but 4 months later we could not get them to... See more

Chris and Charlie located and fixed our underground leak today. They did a good job, explained what was happening and were friendly and polite.

Mathew arrived on time of appointment. He was very courteous and polite showing me the outlay of the drains with the video camera equipment.

Alex and Harry were on time, polite, knowledgeable and quick. They were happy to explain what they were doing and were obviously experts at this. Friendly, efficient and respectful. I don't re... See more

After making a claim in September which was ignored until I chased it in December, being told that if the claim was successful the excess would be paid out of the final settlement. Then having... See more

I didn't have to wait to long for survey. Rick arrived on time was very friendly helpful and efficient. Would recommend this employee and his service.

I can highly recommend Lee and John for any drainage work. They provided excellent service and kept us updated constantly

Terry Jones is very professional. He rang the bell to inform us before starting his task and re-informed when finished. Thanks