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Innovate Design Reviews 

1,504
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers overwhelmingly had a great experience with this company, establishing strong trust from the start. People frequently praise the friendly staff and prompt responses, noting that team members provide clear communication and helpful guidance from the very beginning. Consumers consistently appreciate the thorough ongoing support, professional coaching, and expert advice offered throughout the entire creative journey to bring concepts to life. However, some reviewers were not happy with the product outcomes, feeling that proper market advice and realistic commercial assessments were sometimes missing. A few customers also felt that sales pressures occasionally overshadowed genuine assistance during the early developmental stages of their projects.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting friendly, helpful, and highly... See more

Customer service

Consumers find customer service to be exceptionally supportive and efficient. Reviewers frequently praise the... See more

Service

People report positive experiences with service, highlighting a very friendly and understanding approach... See more

Response time

Reviewers express great satisfaction and appreciation regarding the speedy response time and helpful... See more

Product

Customers consistently note ambiguous experiences with product development, highlighting both praise and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic, Every step so far has been a 10/10, From receiving the welcome pack, to explaining the idea, Having a completed Product report, still in early phases but going forward I've been given not... See more

Rated 5 out of 5 stars

I have been working with Innovate for a couple of years now and have used many of their services to help narrow down a pool of ideas and prioritise singular products from concept design through to pa... See more

Rated 5 out of 5 stars

What a great piece of advice from the Innovate Design team! They give a pragmatic piece of advice as you explore through your business options. I've never been happier working with any other team!

Rated 5 out of 5 stars

Im very very happy with the Innova technology team. They very efficient, knowledgeable and helpful from day one. They transformed my social media in few days, my social media looks professio... See more


Company details

  1. Consultant
  2. also in
  3. Design Agency
  4. Industrial Design Company
  5. Patent Attorney
  6. Patent Office
  7. Research and Product Development

Written by the company

At Innovate Design, we are passionate about empowering individuals, entrepreneurs, and start-ups across the UK to realise the true potential of their product ideas. As long-established experts in innovation, we guide our clients through every step of the journey—from the first spark of inspiration to commercialisation. With decades of combined experience, our dedicated team has developed an unrivalled understanding of what it takes to bring a new invention to market. We start by helping you discover whether your idea has genuine value and the potential for commercial success, leveraging our expertise in market research and patent searches. Protecting your innovation is crucial. Innovate Design offers affordable patent protection, design registration, and intellectual property guidance to ensure your ideas remain secure. Our in-house designers and engineers then transform your concept into a working prototype, enabling you to visualise, test, and refine your product before launch. When it’s time to go to market, we support you in licensing your idea to a company or moving forward with manufacturing. Our goal is to make innovation accessible, practical, and successful for everyone. Learn more about how we can help you at www.innovate-design.co.uk.

Dedicating to helping UK Inventors

Written by the company

Protect – Develop – Launch
From Patent to Prototype to Marketplace, we guide you at every step—protecting your idea, developing a working model, and supporting your journey to commercial success. Innovate Design turns your inspiration into reality.

Confidentiality Guarantee

Confidentilaity Agreement in Place

We guarantee the strictest confidentiality with every project. Your idea is fully protected from your first enquiry.

Contact info

Book a Free Consultation – Confidential

Book a free consultation with an Innovation Coach.

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(1,504)

70 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

What a great team

What a great team
No pushyness
All the information is there and provided either by phone call and backed up digitally. Encouraged to make fully informed decisions which is really important to me.
Sally and Donna design team great 👍 really tried to get into what I was imagining which is not an easy feat.
Great communication and great manner in services
Overall great experience

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Do not trust them

So upon a revised review as the company disputed and decided to take it down.
I will stand by my original statement however word it in a more fitting manner. I have never gave any information to this company prior to any conversation. I opened a PDF of their “welcome pack” and 2 days later I received a pack through my letter box. Bear in mind this company assured me they’ve no record of me in their system. I never submitted any forms, no one else signed anything on my behalf.
So if you’re interested in submitting an idea, keep it to yourself.

17 June 2025
Unprompted review
Rated 5 out of 5 stars

A truly great company to work with.

I had a fantastic experience working with Innovate-Design. From the very beginning, Emma, my innovation coach, was incredibly attentive. She took the time to really listen to my concept and understand what I wanted to achieve, guiding me thoughtfully through each step of the process.

Gabriel, my product designer, was equally impressive. He listened carefully to my ideas and applied his wealth of knowledge to refine my concept into a real, workable product. His insights and expertise were invaluable.

Innovate-Design is a truly great company to work with — professional, supportive, and genuinely invested in helping bring your ideas to life. Highly recommended!

5 August 2025
Unprompted review
Rated 5 out of 5 stars

Their response was great

Their response was great. They were quick to point me in the right direction and send materials to read and inform myself. Struggling with the drawing but will be sending it in soon.

27 July 2025
Rated 5 out of 5 stars

Innovate Design have been amazing

Innovate Design have been amazing! I had the pleasure of working with Grace as my Innovation Coach at Innovate Design and I can confidently say that her guidance has been invaluable as I continue to develop and prototype my invention. Her expertise in innovation and business development has been crucial in helping me navigate the challenges of bringing a concept to life.

From the very beginning Grace took the time to understand my vision and helped me break it down into clear actionable steps. She provided thoughtful and constructive feedback that has allowed me to refine my ideas and make progress. Her approach to innovation focused on practical solutions and creative problem-solving has given me the confidence to keep moving forward even in the early stages of development.

What truly set Grace apart was her ability to create an open and supportive environment. I never felt rushed or pressured; instead she encouraged open dialogue which made it easy to communicate challenges and brainstorm solutions together. Her support throughout the various stages has been a key factor in the progress I’ve made so far.

In addition to Grace the design team at Innovate Design - Ben, Emily and Sullivan have all been incredible. Their creativity, attention to detail and commitment to delivering high-quality work have made a huge difference in the development of my projects. I couldn’t be more impressed with their contributions.

I have no doubt that Grace’s new role within the company will benefit many others and I would highly recommend working with her to anyone in the process of developing and refining their ideas. If you’re looking for someone who understands the intricacies of early-stage innovation and is truly invested in your long-term success Grace is the coach you need and with Ben, Emily and Sullivan in the design team you’ll be in great hands. Highly recommend!

31 July 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

From the first point of contact, Innovate Design have been consumate professionals. They have and are walking us through the process that we need to go through to bring our product to "life".

17 July 2025
Rated 1 out of 5 stars

2-3 days??

Hi i applied for initial consultation, and was impressed with a timeline of 2-3 days but that is only on paper, no body got back to me and i am gripped with paranoia that they are going to steal my idea and patent it themselves!

13 July 2025
Rated 5 out of 5 stars

Review for Concept Development Team

I’m deeply grateful to the team for their brilliance and care throughout this process. From the very beginning, they truly listened — not just to the words I said, but to the vision behind them. What they created brought my ideas to life exactly as I imagined, and in many ways, went far beyond what I had expected.

Emily and Hoo Kim were incredibly thoughtful in every part of the design process. They chose colours that genuinely reflected me, and made sure the design balanced aesthetics with function. I felt involved every step of the way. They asked insightful questions that helped shape the product with intention and clarity — and above all, they made me feel truly seen and heard.

When I first began this journey, I had very little expectation. I honestly didn’t know if the idea would go anywhere. But thanks to this team’s creativity, attention, and talent, we’ve now completed the design stage — and I couldn’t be more excited about what’s to come.

Huge thanks to Emily and Hoo Kim for their care and genius, and to my coach Emma for gently encouraging me to keep going when I felt unsure. I’m so glad I did — and so grateful to have found and worked with such a remarkable team.

17 July 2025
Unprompted review
Rated 4 out of 5 stars

They say 1 star reviews are treasure maps

They say 1-star reviews are treasure maps. Innovate Designs understands this, which encourages me greatly. For a business to be elevated from one star to four stars in 24hours demonstrates they recognise that fundamental errors in communications are there to be corrected. I have restored faith in Innovate Designs. I look forward to a successful relationship with them. With integrity.

15 July 2025
Unprompted review
Rated 5 out of 5 stars

Innovate I'm in

Such a huge proposition in bite sized chunks, just as I need. A very long way to go but absolutely certain Innovate-Design has got what it takes, from a simple chat on the phone and a brochure answered all initial questions signposted the way forward.

9 July 2025
Rated 5 out of 5 stars

My enquiry was responded to in a professional manner

My enquiry was responded to in a fast and professionally manner.
I was given relevant information, based on my queries via phone, email and post. Each step that follows were explained in simple terms and works for safeguarding were sent immediately as well. I was contacted by a named person who is following up my idea. Her expertise was excellent. I was
treated with respect eventhough I am new to this industry. Thank you .

23 June 2025
Rated 1 out of 5 stars

THEY ASKED ME OVER THE PHONE WHAT'S…

THEY ASKED ME OVER THE PHONE WHAT'S YOUR INVENTION, AND THEY KNOW THAT NO 1 SHOULD SAY TO NO 1 HIS INVENTION UNTIL IT'S PATENT, AS IT'S THE 1ST AND MOST IMPORTANT RULE IN THE INVENTION WORLD, I'LL NEVER DO BUSINESS WITH THIS COMPANY EVEN IF THEY WERE THE LAST ONE . . .

16 June 2025
Innovate Design logo

Reply from Innovate Design

We’re sorry to hear you feel this way. Just to clarify, we take confidentiality very seriously and always work under a strict NDA to protect every idea we’re entrusted with. This is standard practice in the industry and ensures your concept is secure from the outset.

When we ask about your invention, it’s never to compromise it—it’s so we can give you meaningful, informed guidance. Unless you’re drafting and filing the patent entirely on your own, working with any firm will require a level of trust and transparency. That’s exactly why our processes are built around confidentiality, professionalism, and respect for inventors.

We genuinely wish you the best with your idea and your journey ahead. Just a small note: without a proper patent strategy, monetising an invention can be extremely difficult. If you ever reconsider and want experienced help, we’re here.

Rated 2 out of 5 stars

I already knew.You did not anything…

I am well aware of the different alternatives how to seek patent, trade mark, copyright and so on. Your website did not add anything to that list. I expected a lot more like specific advice.

8 June 2025
Innovate Design logo

Reply from Innovate Design

Thank you for your message; however, it is very cryptic. If you’re referring to something specific or need help with a review response or another task, just let us know how we can help

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