I am excited and hopeful to try Night Shred glp 1. I thought I would try one bottle to see if I could move the needle a bit, but while exploring the site, I mistakenly ordered an additional three bott... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I placed my first ever order through Inno Supps and there was a discrepancy between total amount and what I was charged. I emailed through my issue to customer service and Marj was all over it, the qu... See more
Company replied
They have great customer service support!! And awesome products!! I accidentally ordered extra stuff I didn’t need and I contacted their customer service team and explained what happened and they too... See more
Company replied
The exceptional customer service I received from Margie & Liezl today via email has been by far one of the best customer service I have received in a long time. They want the extra mile to listen t... See more
Company replied
Company details
Written by the company
Inno Supps is a customer-focused wellness brand dedicated to helping people live healthier lives through innovative supplements, quality ingredients, and outstanding customer support. We value transparency, listen to customer feedback, and strive to provide an exceptional experience with every order.
Contact info
7735 COMMERCIAL WAY, 89011, HENDERSON, United States
- customerservice@innosupps.com
- innosupps.com
4.1
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing company
Amazing company. The supplements are so high quality. I’ve been using them since 2023 and they work really well for me. And their customer service is unmatched!
26 June 2026
Unprompted review
Reply from Inno Supps
Hi Natalie,
Thank you so much for your continued support! It means a lot to hear you've been with us since 2023 and that our supplements have been working well for you. We're also thrilled to hear our customer service team has consistently provided the experience you deserve.
We appreciate you being part of the Inno Supps community!
-Inno Supps Team
I had an issue with my order
I had an issue with my order, I accidentally ordered too much, contacted customer service, Vanessa responded quickly and resolved my issue, refunding the difference. That's great service!
Michael B
25 June 2026
Unprompted review
Reply from Inno Supps
Hey Michael,
Thank you for sharing your experience! We're glad Vanessa was able to get everything taken care of for you. We'll be sure to pass along your kind words to her.
We appreciate your support!
-Inno Supps Team
Best Customer Service
I purchased a product and unfortunately it wasn't the best fit for me. I was able to cancel my subscription without going through hoops and customer service was very supportive.
15 May 2026
Unprompted review
Reply from Inno Supps
Hi Nasha,
Thanks so much for giving us a try and for taking the time to share your experience! While we're sorry to hear the product wasn't the right fit, we're glad our team was able to make the process easy and provide the support you deserved. We truly appreciate your kind words about our customer service and hope we'll have the opportunity to serve you again if you decide to try one of our other products in the future.
– The Inno Supps Team
Unnecessary ID Verification
Was buying from them on and off for years. When I used the products and applied myself at the gym, I did notice considerable fat loss and definitely felt more energized consistently.
I went again recently to purchase another round of one of their stacks and my money was taken before the order wss confirmed. I was then deferred to their third party fraud service to confirm my identity via email. I clicked the link and confirmed it was me. They then sent a follow up email requesting my ID card.
I'm just utterly shocked that I am being expected to supply an ID card for purchasing supplements online to some random 3rd party. I'm supposed to trust them with my sensitive information, with Zero accountability if they get breached. Ridiculous. And support services arent even empowered to offer an alternative means of verifying myself. We're just ordering supplements, not guns, not alcohol, or anything that legitimately needs an ID. Put the fries in the bag bro, so dissapointed.
Now I get to wait 5-7 business days to get a refund on an order that never went through. If youre going to require verification, at least do it before taking my money. Sheesh
22 June 2026
Unprompted review
Reply from Inno Supps
Hi Andre,
Thank you for your feedback and for your continued support over the years. We're glad to hear you've had positive results with our products and appreciate you sharing your experience.
We understand that being asked to complete additional identity verification can be frustrating. In some cases, orders are flagged by our fraud prevention system and require additional verification before they can be approved. These security measures are designed to help protect both our customers and our business, and our support team is unable to bypass or offer alternative verification methods when additional documentation is required.
If verification is not completed, the order is not approved and any payment authorization is automatically voided and released back to the original payment method. Your bank or card provider can provide the most accurate information regarding when those funds will become available.
We appreciate your perspective and will share your feedback regarding the verification process with our team.
-Inno Supps Team
I’m an existing customer which I’ve for…
I’m an existing customer for past 2 years. I recently placed an order, payment was successful, I didn’t receive order confirmation so I contact support chasing them to get an update eventually get told my order was refused, no reason given and still not received my money back! Such a joke! Never dealt with such a clown company before. Don’t even bother ordering from their site. I’ve contacted their chat support and email but no one can provide any explanation or help.
21 June 2026
Unprompted review
Reply from Inno Supps
Hi there,
Thanks for your feedback. We understand this experience has been frustrating, especially as a longtime customer.
Without the order details, we're unable to review the specific circumstances of your order. In some cases, orders may not pass our payment verification process. For security reasons, we're unable to disclose the criteria used for these reviews, and verification decisions cannot be manually overridden.
In situations like this, we generally recommend double-checking that all billing, shipping, and payment information entered at checkout is accurate before placing a new order, as discrepancies can sometimes prevent an order from being approved.
If an order is not approved, any payment authorization is automatically voided and the funds are released back to the original payment method. Your bank or card provider can provide the most accurate information regarding when the funds will become available.
These security measures are in place to help protect both our customers and our business.
We appreciate your understanding,
-Inno Supps Team
Best customer service and care
I had a issue with my number for international shipment I contacted Inno Supps they solved my problem within few minutes I am so happy with their customer service and care
21 June 2026
Unprompted review
Reply from Inno Supps
Hi Vuyolwetu,
Thank you for your kind words! We truly appreciate your support and look forward to serving you again!
-Inno Supps Team
I had a shipment issue and I contacted…
I had a shipment issue and I contacted them and they found the two orders and corrected the issue quickly.
20 June 2026
Unprompted review
Reply from Inno Supps
Hi Kenneth,
Thank you for sharing your experience! We're glad our team was able to get everything sorted out for you. We appreciate your support, and we're always here if you need anything in the future!
-Inno Supps Team
My package was lost somehow but they fixed it
My package was lost somehow but the team handled it for me and sent me another shipment. What a class act business and team they have over there. That’s business done the right way. Above and beyond!
8 June 2026
Unprompted review
Reply from Inno Supps
HI Harmanjit,
Thank you so much for your kind words! We're sorry to hear your original package went missing, but we're glad our team was able to get a replacement on its way to you. We believe taking care of our customers is simply the right thing to do, and we're happy to hear that your experience reflected that. Thank you for your support!
-Inno Supps Team
The costumer service team is really…
The costumer service team is really helpful. I was assigned to Lera and she made the transaction easier.
11 June 2026
Unprompted review
Reply from Inno Supps
Hi Nathaniel,
Thank you for taking the time to share your experience! We appreciate your support.
- Inno Supps Team
Great products and great service
Inno Supps supplies great products that deliver results. Paired with great customer service who will help you out. I'm really happy with my experience with them
10 June 2026
Unprompted review
Reply from Inno Supps
Hi Chad,
Thank you for the great feedback! We're happy to hear you've had a great experience with both our products and our team. We truly appreciate your support!
-Inno Supps Team
⭐⭐⭐⭐⭐ Exceptional Customer Service – Issue Resolved in Under 10 Minutes
I recently encountered an issue with a subscription order that was processed after I had gone into my account and requested that upcoming shipments be skipped. As a long-time customer, I was understandably frustrated and concerned that I would have to spend significant time getting the matter corrected.
Fortunately, I was assisted by Jannie, who provided some of the best customer service I have experienced in a very long time.
Jannie responded almost immediately, took the time to review my account, identified the source of the issue, consolidated my subscriptions to prevent future confusion, and initiated the cancellation and refund process. Most impressively, the entire situation was addressed and resolved in less than 10 minutes from my initial contact.
What could have been a lengthy and frustrating experience became a seamless one because of Jannie's professionalism, responsiveness, and willingness to take ownership of the problem. She kept me informed throughout the process and provided a solution quickly and efficiently.
Great products are important, but exceptional customer service is what creates customer loyalty. Jannie's outstanding support turned a negative experience into a positive one and reinforced why I continue to do business with this company.
Thank you, Jannie, for the stellar service and for setting the standard for what customer support should look like.
9 June 2026
Unprompted review
Reply from Inno Supps
Hi Norman,
Thank you for taking the time to share your experience! We’re so glad Jannie was able to quickly step in, review the situation, and help get everything sorted out for you. Providing responsive, thoughtful support is something our team takes great pride in, and we’ll be sure to share your kind words with her.
We truly appreciate your longtime support and are grateful to have you as part of the Inno Supps community!
-Inno Supps Team
I appreciate the Inno Supps team…
I appreciate the Inno Supps team greatly. I love their products, but unfortunately couldn’t afford it for my subscription and didn’t get my subscription paused in time before it sent. I immediately reached out to their customer support and was very happy with their quick responses and understanding. Personally, it made more sense to pay the shipping to send it back at this moment which they communicated with me very well about. A lot of companies wouldn’t take the personal time to work with you on next steps and I truly appreciate that. I can’t wait to begin their supplements again when I can.
8 June 2026
Unprompted review
Reply from Inno Supps
Hi Raven,
Thank you for sharing your experience! We’re glad our team was able to help and work with you to find the option that made the most sense for your situation. We truly appreciate your kind words and look forward to being part of your wellness journey again in the future!
-Inno Supps Team
Amazing customer service!!
Amazing customer service!!! I got quick responses! They were so helpful!
3 June 2026
Unprompted review
Reply from Inno Supps
Hi Mary,
Thanks for the kind words! We appreciate your support and are always here to help!
-Inno Supps Team
Order
I had accidentally checked the wrong box when ordering and got more than I wanted. I contacted them via email and got a response quickly. They were able to refund me the product I didn’t mean to purchase right away. This is my first time w this product so if I like it I will deff buy more
3 June 2026
Unprompted review
Reply from Inno Supps
Hi Ashley,
Thanks for sharing your experience! We're happy we could help and appreciate your support. We hope you enjoy your order!
-Inno Supps Team
customer service was so fast !!
customer service was so fast !!! Mayrde came back to me straight away and resolved my subscription issue - 5 stars, thanks Maryde :-)
1 June 2026
Unprompted review
Reply from Inno Supps
Hi Melissa,
Thanks for sharing your experience! We’re happy to hear Maryde was able to respond quickly and help get your subscription issue resolved. We’ll be sure to pass along your kind words. We truly appreciate your support and the 5-star review!
-Inno Supps Team
The exceptional customer service I…
The exceptional customer service I received from Margie & Liezl today via email has been by far one of the best customer service I have received in a long time. They want the extra mile to listen to my concerns and help me resolve my issue.
We definitely need more people like these ladies that actually care
Thank you ladies
31 May 2026
Unprompted review
Reply from Inno Supps
Hi Lucy,
Thank you for the kind words! We’re glad Margie and Liezl were able to help and make your experience a positive one. We’ll be sure to pass along your feedback to them. We truly appreciate your support!
-Inno Supps Team
Customer service is very expediant
28 May 2026
Unprompted review
Reply from Inno Supps
Hi Jennifer,
Thanks so much for sharing your experience!
-Inno Supps Team
Customer Service
Recently engaged with Lera from the InnoSupps Customer Service Team and was completely professional and helped me answer my queries and supported the right result.
Great team and interaction.
24 May 2026
Unprompted review
Reply from Inno Supps
Hey Sean,
Thank you for the great feedback! We’re so glad to hear Lera was able to provide the support and professionalism you were looking for. We’ll be sure to share your kind words with her and the team. We truly appreciate your support and are always here to help!
-Inno Supps Team
Quality products!
Quality products!! So far everything I have tried has been the real deal. Also, their customer service is TOP NOTCH! I made a mistake with an order and they made sure to help me get it situated even though it was my fault. Definitely a trustworthy company and products that are worth it 100%
24 May 2026
Unprompted review
Reply from Inno Supps
Hi Micah,
Wow, thank you for such an awesome review! We really appreciate you taking the time to share your experience. It’s great to hear the products have lived up to expectations and that our support team was able to help get everything sorted out quickly. We’re always happy to help however we can. Thanks again for the trust and support. It truly means a lot!
-Inno Supps Team
Customer service is great
Customer service is great, very responsive and understanding. I had to cancel my subscription, unfortunately, but it is a product that did it what says.
24 May 2026
Unprompted review
Reply from Inno Supps
Hi Kristen,
Thanks so much for the kind words! We’re glad to hear the product delivered the results you were looking for, and we really appreciate you giving us a try. We completely understand that needs and routines can change, and we’re happy our team was able to make the cancellation process smooth and helpful for you. We will be here when you're ready to come back!
-Inno Supps Team
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