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Innerflo Reviews 412

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TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 359 reviews, most reviewers were somewhat happy with their experience overall. Many people found the setup and initial use of the app to be straightforward and easy, appreciating the clear instructions and user-friendly interface. Customers also noted the calming effects of the sounds and music, with some reporting improved sleep and relaxation. However, some people were dissatisfied with the subscription and payment processes. Many reviewers reported unexpected charges, difficulty canceling subscriptions, and a lack of clarity regarding recurring payments, leading to frustration and charges that customers did not expect or approve.

What people talk about most

User experience

Consumers find user experience to be ambiguous. Many reviewers praise the app for being easy to navigate,... See more

Subscription

Customers consistently express dissatisfaction with the subscription process. Many reviewers report being... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers praise the product, highlighting its... See more

Payment

Clients share negative opinions on payment, with many reporting unauthorized and unexpected charges.... See more

Application

Reviewers highlight ambiguous aspects of the app. While some customers found the app useful, efficient, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

As advertised my deep sleep rose from my typical 60 minutes or less to 1 hour 20 minutes. I also slept 6 hours which is more than typical. Mind you, this was all while I am still struggling with stayi... See more

Company replied

Rated 4 out of 5 stars

The download and sign up process was super easy. But I did not like that every time I tried to purchase the original 1-month access, it kept offering me upgrades! I purchased the first upgrade, but it... See more

Company replied

Rated 4 out of 5 stars

I paused my night meditation and got a message that my internet was not connected, not true, my internet was working. Now my screen is frozen and I cannot use my program. I am 83 years old and very... See more

Company replied

Rated 4 out of 5 stars

Purchasing was fairly simple. I'll give it a try when I next have insomnia, but my first impression was very unfavourable: the sounds are most disagreeble.

Contact info

3.7

Average

TrustScore 3.5 out of 5

412 reviews

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Replied to 84% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Do not trust this company

Do not trust this company. I have been in contact with Innerflo for two months now. They have explicitly told me that my subscription is cancelled, yet they continue to charge my Mastercard every single month.
I have sent them bank statements proving the unauthorized charges, but they just keep making excuses, claiming they "cannot find me in the system" while simultaneously taking my money. This is a deliberate subscription trap and outright theft.
The content is mediocre and no better than free tracks on Spotify. But the real issue is their fraudulent billing practices. If you give them your card details, they will not let go. I am now forced to have my bank block them and issue a new card. STAY AWAY!

18 February 2026
Unprompted review
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Reply from Innerflo

Hi there,

We take feedback like this very seriously and are genuinely concerned to read your review.

We do not operate any kind of subscription trap, and billing does not continue after a subscription is successfully cancelled. Once cancelled in our system, recurring charges stop automatically.

If you are still seeing charges, we strongly encourage you to use our self-service cancellation page to verify the status of your subscription:
https://innerflo.me/manage-subscription

You can also find step-by-step guidance and answers to common billing questions in our Help Center:
https://help.innerflo.me

If something has clearly gone wrong, we absolutely want to fix it. Please contact our support team directly through the Help Center so we can investigate and resolve this properly.

We are committed to transparent billing and to ensuring issues are handled promptly.

Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Easy but...

Was easy, but I dislike the "one more screen" asking to add on ONE bundle at a time. I would prefer: LAY IT OUT first - I don't like those extra screens, implying urgency being thrust on you after you have already committed to paying...and they are only "one time" for lifetime benefits? SInce this is supposed to be science based, might give overview, lay it out, then give one more chance if people decline? Look forward to using it.

15 February 2026
Unprompted review
Rated 4 out of 5 stars

It was a good experience

It was a good experience. I found it finished before I went to sleep; but I enjoyed it and it calmed me down. I am not a fan of having my phone on all night beside my bed...dont want to be woken by a call or many notification dings in the middle of the night.
Great selection of sounds/music. I may use just as a calming devise during the evening. Its a good app.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I really enjoy the binaural beats

I really enjoy the binaural beats, and I've seen immediate results with some of these.
Most importantly the support of InnerFlo, like Kate, is amazing and very helpful in any request you may raise.
In addition they listen to customer feedback and try to accommodate them.

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Comfortable and trustful

The information is clear and easy to understand. I really felt confident with the proposal and also cheaper than others, similar in the market.
Excuse me, but what do you need a capture of my ID for???? With AI nowadays nobody can trust. I'm sorry but I regret having made the purchase.

11 February 2026
Unprompted review
Innerflo logo

Reply from Innerflo

Hi there,

Thank you for your honest feedback – we truly appreciate you taking the time to share your experience.

First, I want to reassure you clearly: we do not require or request any form of ID capture to use our app. We would never ask for sensitive personal identification such as an ID photo.

If you saw anything that appeared to request this, it may have been:
• A standard payment provider verification screen
• An app store security check
• Or possibly a misunderstanding during checkout

But from our side, we never ask for ID documents.

If you'd like, please reach out to our support team directly so we can clarify exactly what happened and make this right for you. We’re here to help.

Thank you again for bringing this to our attention.

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