Terrible customer service
I have used this company for my workwear over the last 20 years. Always finding their garments of good quality, I was disappointed to receive an item from them recently that was substandard; the item was creased even after washing and the material was thinner and of lesser quality than I was used to from them. The reason I have given one star is because of the response I received from one of their representatives when I contacted them to advise them of this.
The lady I spoke to was condescending and snobbish, stating that I had purchased a discontinued item in the sale and that particular range was for people that couldn’t afford the luxury range! Going on to say that the garment I had bought was like comparing Primark to Armani! I was shocked at her level of disregard for my issues. Regardless of product range, they should all meet standards of quality for the purpose they are intended. I asked her if this information was clearly stated on their website and she said no.
I have written to their MD as I feel this woman needs some serious retraining before being allowed to interact with customers again. I will not be shopping there again solely because of this one person.