Ingram Micro Reviews 203

What a stressful experience their customer service was! They do not respond to anything quickly! I have a client who has issues with their Microsoft Azure file share, and the only way to contact them is via email. I then proceeded to call their support line, and no representatives were picking up the phone to escalate the ticket that we submitted. Do not use Ingram Micro for your vendor, as support is non-existent.

Tempted by a reasonable offer for my phone, ear buds and double data, I went for the Sky Swap after 24 months > a newer S23FE for my older S20FE.
Little did I know but Sky use Ingram Micro, and after sending my carefully looked after, unmarked phone, I suddenly found the offer price for my phone had halved due to 'internal unseen damage'. On questioning Sky, I was told their third party inspection service had said my phone had screen burn-in, something that was a problem in CRT days, but very uncommon on a LCD device, especially with screen time out and other software tricks.
Knowing this as absolute rubbish, I said cancel the deal. Now, I am repackaging the S23FE which to my disgust goes back to Ingram Micro. Bearing in mind the S23FE is two weeks old I am now fully expecting some sort of bull**** to try and get more money out of me.
Terrible that in this day and age there are companies like this. Never even thought about looking them up until now.

Terrible company. Came with the most unjustified excuse not to repair my device. Amazon should stop working with this scam company

Worst company ever, combined with Sky protect, i had a Z Fold 4 512GB, which broke due to the Samsung engineers at the EE shop (that is a story i don't want to get in, and i bet the engineers are from ingram). On 6 occasions hey have sent me the right phone but incorrect storage, 256GB, i got the phone from Sky mobile, so what is going on. They keep doing it, and i think they may have software at Sky protect which shows every IMEI number as lower storage. Yes they are scammers along with Sky protect, someone is gaining money somewhere in the company by sending out the wrong phones, and insisting the phone you gave them was a 256GB phone. I really don't know but this is crazy, and i cannot cancel my insurance until they sort it
The odd person might get what they have maybe 1 in 20, but the other 19 of us are being ripped off by Sky protect and Ingram. These people along with Sky protect needs to be on that watchdog program, they are not scammers, they are thieves

Agreed to sell my phone via Giffgaff. Received my email quote and a label to post my phone. Phone was in immaculate condition in original packaging. Lo and behold it goes missing or stolen at a royal mail depot. Contact royal mail to be told the postage label is a returns label and the compensation is significantly lower than my phone's value. Been through a nightmare raising an official complaint with Giffgaff who keep passing it to Ingram micro who keep signing it from giffgaff but telling me to contact Giffgaff directly. Honestly my head is battered, now I am trying to get them to claim the compensation through royal mail which is becoming a joke. I have been to apple and the police to try and track my phone to no avail. And now Ingram are telling me they cannot pursue royal mail for loosing the package as they insist I have 'find my iphone' still installed! If I did I would obviously have tracked it and gone to get it myself by now!! Absolute scammers and judging by these reviews I wouldn't of got what I was owed anyway. So now I am now without my iPhone and will never see the £385 I was promised.

Had a phone die on me with O2 so I sent it off for repair. They couldn't fix it so sent me a new one. Fast process and very happy. Thank you!

Havent got a bad word to say.

Phone lines picked up straight away, detailed and friendly help from Charlie. Always managed to answer my questions and problems first time around.

I like other people thought this company was run by my mobile phone company which happens to be Sky. Sent an immaculate Apple SE 20 in its original box with the cable and the pin for inserting the Sim. Two weeks later in brown paper packaging the phone is returned with no explanation and I had to use detective skills to find out about this company. I am now down the original box, the lead and the Sim inserter I was part of Sky’s swap 24 and I’m now involved in a battle with them because they are now charging me for this old phone along with my new one. They tried to say that there was a technical fault and I know for a fact that it had been extremely well looked after and was immaculate and working really fantastically. This company is a load of conmen and they are obviously stealing things and selling them on. Do not use.

Honestly leaving 1 star for Ingram micro is very generous of me.Throughout the years they went Down and Down and Down. To the point that their employees don't even care to help you.Long hold time. Not returning your calls and emails.I had a horrible experience with ther Cisco Meraki Smb team. It took me 5 days and maybe 20 emails and 10 phone calls to be able to order a single Meraki Firewall.The way they talk to you is like they are doing you a favor and you owe them something.Hope the management can see this review and start cleaning up that department from lazy ass people who don't want to work or help customers. They have hung up on me 3 times after being on hold for 40 min. They really need to fix that department issue

Do not use this company! Sent a perfectly good iPhone in for recycling. Original offer £90 then I was contacted to say phone had screen burn and they would only pay £18. Refused their offer and got the phone back. I would rather smash it than let this bunch of scammers keep it. Took it elsewhere for recycling in the end. Cannot believe reputable companies ( I used O2 recycle) use them. I usually look at all reviews before sending anything off but genuinely thought I was using O2 and it wasn’t obviously that a third party company was being used. BEWARE!

Sent an immaculate i phone xr as a trade in deal via Amazon. This phone had a screen protector had always been in a case and sent in original Apple box. They claimed it was screen damaged (not true) and we arranged return. They duly issued a ups tracking number for return which has remained as (not received) for 4 weeks. I suspect someone making a fair bit of money taking good phones and then rejecting trade in agreement. Amazon endorse this company and then do not want to know when things go wrong. Phone number supplied inoperable Avoid at all costs

Sent my phone for damaged charger port sent me a bill for £330 damage to the screen that I had not caused. when rang up to ask why the man was rude. My phone looks like it has be deliberately smashed to get money out of me so I am refusing to have it repaired and taking it somewhere else, as I refuse to put a single penny in their pocket for what they have done. I find it completely shocking that most phone company use these to send their phones to as I have read many reviews on here saying a similar story to mine. due to the distress this company has cause I have been suffering Migraines and stomach upset due to stress.

I sent a Flip 4 to 'Ingram Micro repair' under Vodafone's
instruction. The handset had developed a periodic hinge sticking issue. I took several pictures of my faulty handset beforehand. Upon receipt, Ingram Micro informed me that my handset was out of Warranty & had damage. This is not the case. I received a 'repair' / replacement today. Upon opening the box, the back upper panel of the handset was clearly hanging off. My phone was in better shape before 'repair' (faulty hinge aside). Be very, very wary of Ingram's repair 'service'.

I'm on a contract with Sky for an iPhone 14 Pro. The screen on my phone out of nowhere turned green. I requested a repair through Sky since the phone is still under warranty. Sky then passed my details to Ingram Micro. I sent the the phone off bare in mind the phone is still in BRAND NEW condition without a SINGLE SCRATCH OR MARK on it as its been in a case including a screen protector for the camera too! My phone has been with the company since the 12th Oct. On the 14th I rang to query if they had received it, they said NO, luckily it was a special delivery, so i gave the lady at customer service my reference number she then said yes it had been received however it had not been booked in for the repair. A few hours later I received an email to say they had received and I could check online the progress of the repair, I was feeling hopeful. Today TUESDAY 17TH OCTOBER I received an email stating......"Your mobile device has been examined by one of our qualified technicians and we have found that unfortunately your mobile device repair is not covered under its manufacturer’s warranty.
However, as part of our dedicated service we are able to carry out a repair for you at a cost of £669.00" ABSOLUTELY TAKING THE F'N P**S!!

Immediately after seeing this email I rang them, the guy at customer service was polite, he told me the technician wrote that there was a DENT on my phone, I told him no there was not and that thankfully I took pictures of my phone before sending it off so of course I made a complaint because I made sure my phone was WRAPPED in bubble wrap like a ridiculous amount to make sure no damage comes to my phone. He then asked what was the reason for sending my phone and it was because of the GREEN SCREEN AND NOTHING ELSE!! I'm still waiting for this to be resolved!! DO NOT USE THIS COMPANY!! after reading the reviews I'm shocked that SKY even has a contract with this company!

I never write reviews but after searching this company after i sent my phone to them and seeing how negative they were im here to give an honest one.
My s22 Ultra had pink lines down the screen and some other dead pixels also, I had contacted sky mobile for repair and they make you send it to these guys for the fix, after reading these reviews I was very worried about what might happen and the cost, from start to finish the whole process took 1 week from me sending my device to them and geting it back. It was covered under warranty so it didn't cost me a thing and they also fixed my broken s pen which I wasn't expecting so that was a bonus. I really don't see why there's so many negative reviews on here when mine got fixed in a week and every time I called them for updates they were very helpful and honest. The only negative I have is the online repair tracking link they sent me which never moved from the status "pre booked" so if you do use these just call them every couple of days for updates.

I went to recycle my Samsung 20FE mobile phone, through the O2 scheme, who turn out to be Ingram Micro. My phone was in top condition, light use and in it's original (undamaged) box, and still had 2 payments left on it. I was offered £61.51. I thought that was a bit 'cheeky' but i was going on my hols so thought 'Go on then'. Using their prepaid courier service, i sent off the 'boxed' phone only to be told that the phone had "screen burn" and the revised offer was now £12.30, which i politely declined. My phone was promptly returned, minus the box, which 'they' said that this was because of their "Terms and Conditions 10.5".
Once back from my hols, i checked the screen, couldn't see anything, got a independent phone repairer to check and they couldn't see anything, I then checked Trustpilot and it all made sense.
Avoid these at all costs.
##UPDATE##
I took my 'screen burned' phone to CEX, a gadget exchange place, who re-examined the phone, deducted less than £5, for not having charger etc, and gave me £127.10 for my phone.
With all of this in mind, i can comfortably say that Ingram Micro' not only try to 'rip me off', they are also dishonest. Some may say criminal!!!!
NO FURTHER QUESTIONS, YOUR HONOUR!

Worst company on the planet. I sent a galaxy tab S7+ 5G with no scratch on it for repairs because it won't turn on. The company sent me an envelope and a box. And then a few days later I received they told me that the tablet will be fixed with £318! I told no way. The person I spoke to said that the tablet had a line of crack on it. However, when I sent the tablet, it doesn't power up but it had no crack on it at all. These people are careless and dishonest. Don't ever repair anything with this lot. They are absolutely disgusting and dishonest because I just received the tablet back and it's like someone took a sledgehammer hammer to it. This is criminal damage because the tablet I sent to them is not in the condition I sent it to them. Sky is absolutely stupid to use this lot to repair any device at all. I am 100% certain that this tablet was damaged either during transit in that silly flimsy envelope that has no postage label to show that the item inside is fragile or someone at Ingram mishandled this product and dropped it or even damaged it deliberately. The device I received back is not in the condition it was when I sent it!

Well, is this criminal activity - I think so - you decide. It certainly goes against common trust - DO NOT TRUST THEM.

Briefly ! I had to return a Samsung Flip 4 because the plastic screen protector started to peel - this is NOT the screen just the sort of film you can buy anywhere for all phones - a couple of quid on Amazon. But Samsung applies one before it leaves the factory. These peeling is incredibly common (look on-line).

As the phone had a 3 yr warranty I opted for the safer option - from the point of view of future warranty - to return it to Amazon for repair rather than completely peel off the old one and fit a new one myself (I have fitted these sort of protectors to numerous other phones in the past).

So OK keep this in mind - I repeat this is a self-adhesive protective plastic film - there are dozens of videos on how to replace these on this model phone of the 'Tube. Takes a few minutes - like replacing an old plaster on a cut with a new one.

It goes to Amazon and they apparently send to Ingram in Norwich. After a couple of weeks I get an email saying their 'engineer' had found a small chip on the phone's hinge* and therefore the warranty was voided and I had to pay around £350 quid !

Now there is NO WAY on Earth that dropping the phone on the hinge when closed - or open for that matter - can affect the plastic film on the inside.

So I imagine they get a smaller figure for fixing this under warranty and can screw the public more if they con them to believe the warranty is voided. For many, if the phone doesn't boot or the screen dies I imagine they can run this sort of extortion - but for a plastic film protector - nope - it shines out as the criminal activity it is ( I am not a lawyer so it may just be dishonest ).

They have now returned the phone to me (which is their mistake) and it is off to a professional company for a report. Once I have this I am going after these shysters and intend to do all I can to warn others away.

n.b. Amazon have now fully refunded for this phone and I was not supposed to receive it back - I assume they cannot even do that properly. So I have all the evidence I need.

* the phone does have a chip on the corner of the hinge - true indeed. This happened on day 2 of ownership of my shiny new phone when I dropped it onto to a road while putting it in a pocket - a bummer - but these things happen - doh! Point is, it has worked PERFECTLY for the last 6 months since it happened.

What an absolute shambles. They will try to fleece you of your hard earned money. Sky if your listening - please please please eatip asking your customers to use These absolute tools. My iPhone suddenly stopped working. Not after damage or droppings or anything. Sent to them as instructed and received an email saying that it had slight damage by the microphone so the system update that had caused the issue was not covered under warranty ? The phone was mint when sent as far as I know. So they wanted £460 quid to fix. Please stay away from these absolute cowboys. I’d be surprised if any of them even had a calculator and could use it to do simple math

Not even acknowledged they have my item yet