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Ingoma Tours Reviews 17

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TrustScore 4.5 out of 5

4.6

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Company details

  1. Tour Agency
  2. Balloon Ride Tour Agency
  3. Canoe & Kayak Tour Agency
  4. Cultural Tours Provider

Written by the company

Ingoma means drums - where culture and adventure come alive to the rhythm of African drums. East Africa safaris and cultural tours

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4.6

Excellent

TrustScore 4.5 out of 5

17 reviews

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Rated 5 out of 5 stars

Breathtaking Rwanda, tour of a lifetime.

Ignoma tours/Shaka Ntwari showed me that Rwanda is one of the safest, stunningly beautiful, and most friendly countries in the world. The unique Gorilla trek, golden monkeys, Chimpanzee trek, and zip line/canopy walk along with a visit to a boarding school (a custom addition) combined both adventure and culture in one sensational tour. They also recommended a short extension into Burundi giving me a glimpse of beauty of both Burundi’s landscapes/lakes and Burundi’s people. Shaka’s authentic personality and passion for Rwanda/Burundi was beyond impressive. In addition, their “give back to the local communities” in the form of books, english classes, support for orphans, etc solidifies a 5 star rating.

14 January 2026
Unprompted review
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Reply from Ingoma Tours

Dear Jerome ,

Thank you so much for this incredibly thoughtful and generous review. It truly means the world to us at Ingoma Tours.

We are deeply honored that your journey through Rwanda and Burundi left such a lasting impression—from the unforgettable gorilla, golden monkey, and chimpanzee treks, to the canopy walk and zip line, and especially the meaningful cultural connection through the boarding school visit. Creating experiences that blend adventure, culture, and genuine human connection is at the heart of what we do.

Your kind words about safety, beauty, and the warmth of the people perfectly capture what we love most about this region. We are also grateful that you recognized our community give-back initiatives, as supporting local communities through education, English classes, and care for orphans is a core value of Ingoma Tours.

On a personal note, thank you for acknowledging our passion and authenticity—it was a true pleasure hosting you and sharing the beauty of Rwanda and Burundi with you.

We look forward to welcoming you back to East Africa for another unforgettable adventure. You will always have a home here with us.

Shaka Ntwari
CEO & Founder, Ingoma Tours

Rated 5 out of 5 stars

Outstanding Kigali Layover Tour with Ingoma Tours

I had a 9-hour layover in Kigali on Sunday 4 January and booked a city tour with Ingoma Tours, and I honestly couldn’t have spent my time better.

Shaka picked me up right on time from the airport early in the morning and immediately made me feel welcome and at ease. Our first stop was the Belgian Commando Memorial. Even though it was only around 7am, someone was there to show me around, which set the tone for how thoughtful and well organised the day was.

We then went to a viewpoint overlooking Kigali, with fantastic views across the whole city. After that, Shaka took me for breakfast at KN Café, which was an excellent choice — amazing Rwandan coffee (some of the best I’ve had).

Next was the Kigali Genocide Memorial, where Shaka gave me plenty of time to explore at my own pace. It’s a deeply moving and important place, and I really appreciated not feeling rushed.

We spent the rest of the morning sightseeing through different neighbourhoods of Kigali. The city felt incredibly safe, friendly and welcoming, and I was struck by how clean everything is — not a pothole in sight (unlike back home in the UK!).

We also visited an art gallery with some truly impressive local artwork, and finished the tour perfectly with a local beer (Virunga Mist) at Pili Pili.

Shaka then dropped me back at the airport well in time for my onward flight. From start to finish, the tour was relaxed, informative and perfectly paced.

If you have a layover in Kigali — or even just a day — I can’t recommend Ingoma Tours and Shaka highly enough. A truly five-star experience.

4 January 2026
Unprompted review
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Reply from Ingoma Tours

Dear Luc,

Thank you so much for your incredibly kind and thoughtful review. It truly means a lot to us.

It was an absolute pleasure showing you around Kigali, even within a short layover. Rwanda holds so much history, beauty, culture, and warmth, and I’m genuinely happy to know you felt safe, welcomed, and relaxed throughout the experience.

Your words are especially meaningful knowing that we were able to turn a 9-hour layover into a memorable and meaningful journey.

To anyone passing through Kigali—even for just a few hours—a city tour is always possible. We would be delighted to welcome you and share Rwanda with you.

Thank you for trusting Ingoma Tours with your layover experience. Whether you have a layover, a single day, or more time in Rwanda, we are always happy to design a tour that fits your schedule perfectly.

Murakoze cyane, and we truly hope to welcome you back again one day.

Warm regards,
Shaka

Rated 5 out of 5 stars

Ingoma Tours- Simply the best

Ingoma Tours- Simply the best.
I’m a seasoned traveler and this was a unique experience. Shaka, Ingoma Tours founder and my guide for this tour, demonstrates a love of his work, for Rwanda and commitment to provide a tailored client experience.
Activities: Gorilla trek, Dian Fossey Center, golden monkeys, Twin Lake, Kigali Genocide Museum
Professionalism: 5 stars. I contacted Ingoma 3 weeks before my planned trip, and Shaka was on a call with me within hours to map out the trip, discuss options and prices- full transparency and attentiveness to all of my questions.
Logistics: Seamless- I had my gorilla permit within a day or two of making payment. Fluid communication leading up to the trip. On the ground there was no problem stopping off for items I needed. Reminders of things to help make me more comfortable. No surprises for me, I was informed of every turn.
Hospitality: Shaka was at airport early, communicating he was there and informing where he would be waiting. I was greeted with fresh flowers and a calm joyful energy which continued throughout the trip, enjoyable conversation and sharing about Rwanda and the US. After my gorilla trek, my clothes and shoes were cleaned and returned ready for the next day.
Safety: 100%. I was solo in this trip and Shaka set the tone of safety from the start, for example waiting till seat belts fastened before starting off, assessing my level of comfort to pass slow cars in front of us on certain sections of the road.
Rwanda: Top notch, warm and professional. Firstly, the people- choosing peace and healing and continuing to advance together. It’s truly remarkable. The nature of Rwanda is amazing and abundant. Shaka booked me at the beautiful My Hill Eco Lodge on Twin Lake surrounded by mountain and volcano views- truly gorgeous. The birds, plants, hills, trees and lakes shined and shimmered. The gorilla trek started with a cappuccino- isn’t that the best? Without saying a word, Shaka found me gaitors when he noticed I didn’t have any. Thanks to Ingoma Tours, on the golden monkeys tour, I was well aware of tipping practices while other travelers were surprised. The porter was amazing helping in the slippery mud and I would have been sad if I didn’t have the tip amount to show my appreciation.

Book Ingoma Tours and come to Rwanda- you will have an experience of a lifetime.

29 October 2025
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Reply from Ingoma Tours

Dear Mary,

Thank you so much for your wonderful words! We are truly honored that you, As a seasoned traveler, chose Ingoma Tours and had such a unique and memorable experience with us. It means a lot that you felt Shaka's love for Rwanda and his dedication to offering a tailored and personal experience.


We are delighted that you appreciated the professionalism and open communication during your planning. Shaka always aims to make every step clear, transparent, and stress - free, ensuring each guest feels valued from the very first call.


It is great to hear that everything ran smoothly throughout your journey. Shaka takes pride in making sure guests are comfortable, well - informed , and fully able to enjoy their adventure without any surprises, and at Ingoma Tours, We are truly happy to hear that you enjoyed the Gorilla Trekking, Kigali Genocide Memorial, visit, Dian Fossey Center, Golden monkeys experience, and the beautiful accommodation with stunning volcano views, it is amazing to know every park of your journey brought you unforgettable memories.


Thank you for mentioning the hospitality, That is the heart of Shaka, the founder of Ingoma Tours, and at Ingoma Tours this is the experience you get. We are thrilled you felt warmly welcomed and cared for at every step. Gestures like flowers, good conversation and clean trekking gear are how Shaka shares his joy and respect for every guest.


Your Kind words about safety mean so much. Shaka always ensures every guest feels secure and relaxed, especially solo tours or group tours travelers.
We are grateful that you noticed his care and attention to your comfort throughout the trip .


We couldn't agree more, Rwanda is truly a gem! Very clean and safe country, Shaka was so happy to show you the stunning beauty of My Hill Eco Lodge and the Twin Lakes. It is wonderful that you connected with the spirit, nature and peace of Rwanda in such a meaningful way.


Thank you again for sharing your detailed and heartfelt review. It inspires others to discover Rwanda with Ingoma Tours ( Shaka) and to experience to experience the beauty ,warmth, and adventure this country( Rwanda) has to offer.

Thank you Mary,

Shaka & the Ingoma Tours Team

Rated 5 out of 5 stars

Best Rwanda experience ever!

Dear Shaka, thank you again for three wonderful days in beautiful Rwanda. Thank you for the organization, the lovely accommodations, the wonderful conversations we had in the car, and your flexibility in taking different routes through the villages.

To future travelers: the national parks are beautiful, but you'll experience true authentic Rwandan life on the way there! Above all, enjoy the locals.

I would recommend everyone to contact Shaka (Ingoma Tours / Drum Tours LTD) (in a timely manner). They are truly a reliable source!
Fortunately, the owners of Hotel Amaltas The View recommended it to me, and Shaka came by that same evening to meet and discuss my wishes. Very personal and pleasant.

Shaka arranges everything you want, and most importantly: he is very personable, reliable, and speaks perfect English.

I appreciated his flexibility, so even once you're on the road, you can still make adjustments, and Shaka takes care of everything.

As a solo female traveler in Rwanda, I couldn't have wished for better company.

This three-day tour was unforgettable, thanks in part to Shaka's passion and knowledge of the country.
I visited, among other places, the beautiful Lake Ruhondo, Volcanoes National Park, Gisenyi Beach, and Lake Kivu. The coastal road along Lake Kivu is reminiscent of Italy. Truly beautiful.

Thank you so much, Shaka.

1 October 2025
Unprompted review
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Reply from Ingoma Tours

Dear Vreni,

Thank you so much for your Kind words and thoughtful message, It truly means a lot to me and the whole team of Ingoma Tours team.

I m very happy to hear that you enjoyed your three days exploring the beauty of Rwanda, from the peaceful Lake Ruhondo scenic Lake Kivu to the breathtaking landscapes around Volcanoes National Park


I truly found this tour inspiring , not only was i guiding you, but in many ways, you also guided me, It was such a wonderful exchange of experiences as we made stopovers to learn about different cultures, admire the stunning views of the volcanoes in Volcanoes National Park and we did take time to take great pictures.

I truly grateful for your trust and recommendation. Wishing you many more adventures ahead, and we hope to welcome you back in Tanzania or Uganda to explore more and have more fun

Thank you so much Vreni!

Shaka: Founder and Guide of Ingoma Tours

Rated 5 out of 5 stars

Wonderful experience!

We had a wonderful experience! Tchaka, the owner, is incredibly kind and well-organized. The tour was lovely and I would absolutely book with him again. Highly recommend!

12 May 2025
Unprompted review
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Reply from Ingoma Tours

Dear Sarah,

Thank you so much for your wonderful 5 - star review! We are truly honored to have been park of your journey and thrilled to hear you had a memorable experience. At Ingoma Tours, We are passionate about showcasing the beauty ,culture and wildlife of our country, and it is always rewarding to know we succeeded in doing just that.

We hope your experience inspires others to Visit Rwanda - a land of a thousand hills, rich traditions, and unforgettable encounters.

We look forward to welcoming you back for another adventure with Ingoma Tours!

Shaka ( Tchaka)

Rated 5 out of 5 stars

Nyungwe National Park

I recently had the pleasure of going on a 2-day tour to Nyungwe National Park, and I couldn't have asked for a better experience! The hikes were absolutely breathtaking, offering stunning views and a real connection to nature. Tchaka, was incredible—his enthusiasm, knowledge, and passion for Rwanda made the trip even more memorable. He kept me informed and entertained.

Both days were filled with beautiful hikes, each offering a unique perspective of the park's diverse ecosystems. Tchaka made sure i was comfortable and well-prepared throughout the journey, which really added to the overall enjoyment of the experience. If you're planning to visit Nyungwe, I highly recommend this tour company and, especially, Tchaka as your guide.

Thank you for an unforgettable adventure!

18 November 2024
Unprompted review
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Reply from Ingoma Tours

Dear Nele,

Thank you so much for your wonderful review! We are thrilled to hear that you had such an incredible experience in Nyungwe National Park. It is great to know that the breathtaking hikes and diverse ecosystems left a lasting impression.

We are especially grateful for your king words about Tchaka - he truly embodies our commitment to providing unforgettable experiences. We will be sure to pass along your appreciation to him! We hope to welcome you back for another adventure in Rwanda !

Rated 5 out of 5 stars

Best tour experience ever

Ingoma Tours was the best tour experience I’ve ever had! Shaka (the mastermind) was super receptive to our desired itenerary and budget. He worked with us to design our dream trip. He took care of all the logistics big and small. We had a blast at Lake Kivu and loved seeing the Golden Monkeys. If you’re taking a trip to Rwanda, there’s no tour operator I recommend more than Ingoma!

2 July 2024
Unprompted review
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Reply from Ingoma Tours

Dear Elliott,

Thank you so much for your glowing review and for choosing Ingoma Tours for your adventure!

We are thrilled to hear that you had such a wonderful experience exploring Lake Kivu and visiting the Golden Monkeys- some of Rwanda's true gems. Shaka and the entire team loved curating your dream trip and are grateful for your kind words.

We're excited to share that Ingoma Tours has now expanded into Uganda! Whether it is trekking to see the mountain gorillas, exploring the source of the Nile, or experiencing Uganda's vibrant culture, we would be honored to craft another unforgettable journey for you.

We hope to see you again , Whether in Rwanda ( Visit Rwanda)or Uganda( Visit Uganda). Thank you for being part of the Ingoma Tours family!

Rated 5 out of 5 stars

“I highly recommend Ingoma Tours for…



“I highly recommend Ingoma Tours for your next tour guide experience! This was my first time in Rwanda, and it wouldn’t have been the same without Shaka. His incredible knowledge and enthusiasm truly opened my eyes, not only to the rich history of the country but also to all the fun activities and endless possibilities it has to offer. Thank you for an unforgettable experience!”

18 January 2025
Unprompted review
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Reply from Ingoma Tours

Dear Mateo,

Thank you so much for your great review and for choosing Ingoma Tours for your first visit to Rwanda!

We are thrilled to hear that Shaka made your experience unforgettable and helped you discover the rich history and exciting activities our country has to offer.

We are also excited to share that we have expanded our services to Uganda, so we would love to help you explore even more of East Africa's incredible beauty and culture on your next adventure. We hope to see you again - Visit Rwanda , Visit Uganda with Ingoma Tours!

Thank you!

Rated 5 out of 5 stars

If you want a tour guide who is very…

If you want a tour guide who is full of knowledge, and very informative about Rwanda’s city attractions and culture; a team of people who are caring, professional and attentive towards their clients, then Ingoma Tours is the way to go. If you are in Rwanda and want a fun, memorable experience, give them a try. You won’t be disappointed,

28 December 2024
Unprompted review
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Reply from Ingoma Tours

Dear Diane,

Thank you for your incredible 5 - star review! We are so glad to hear you had a wonderful experience with Ingoma Tours in Rwanda ( Visit Rwanda).

Our team is dedicated to providing memorable and seamless travel experiences, and it is great to know we achieved that for you.

Diane, Thank you for recommending us ( Ingoma Tours) to the world - We truly appreciate your support!

Rated 5 out of 5 stars

Excellent personal service

Ingoma Tours provided excellent service, which was particularly important to me as a solo traveler. Shaka, the Founder, took the time to connect with me to assess what I wanted out of my time in Rwanda and curated a special itinerary to ensure I saw all of the sites on my list, and suggested other activities to make sure my trip was memorable. He was able to coordinate the different tourist activities across Kigali, gorilla trekking, and a relaxing trip to Lake Kivu. Shaka is an excellent listener and is a strong communicator in English, Kinyarwanda, and other local languages which allowed me to relax and have a seamless trip.

28 June 2024
Unprompted review
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Reply from Ingoma Tours

Dear Nicole,

Thank you for your amazing review! We are thrilled to hear that you had seamless and memorable experience with Ingoma Tours. Shaka's dedication to creating personalized itineraries is at the heart of what we do, and it is wonderful to know you felt cared for as a solo traveler. From gorilla trekking to relaxing at Lake Kivu, We are glad we could make your Rwandan adventure unforgettable.

For anyone planning their next trip, let us help you craft an experience as unique and special as this one - We are here to turn your travel dreams into reality! ( Visit Rwanda)

Rated 5 out of 5 stars

The Best in Rwanda!!!

I hired Shaka from Ingoma Tours for a private guided tour to a tea plantation in Mulindi, and it was a unique and excellent experience. Shaka provided valuable historical and cultural insights throughout the tour. He is extremely knowledgeable, considerate, and patient. I also appreciated his friendly interactions with the workers at the tea plantation, which showed that his genuine personality extends beyond his clients. He is truly passionate about serving and helping everyone. I highly recommend Ingoma Tours for guided tour services in Rwanda-they are the best!

5 November 2024
Unprompted review
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Reply from Ingoma Tours

Dear Princess S,

Thank you so much for taking the time to share your wonderful experience with us. We are thrilled to hear that Shaka made your tea plantation tour in Mulindi such a memorable and enriching experience.

We take great pride in ensuring our guides are knowledgeable, considerate ,and passionate about sharing the beauty and culture of Rwanda, and it is heartwarming to see Shaka's efforts appreciated. Your kind words about his interactions with the tea plantation workers and his genuine personality truly mean a lot to us (Ingoma Tours)


It was an absolute pleasure to guide you, and we hope to welcome you again for more unique adventures in Rwanda. Thank you for recommending Ingoma Tours - We're honored to be part of your journey!

Rated 5 out of 5 stars

Made my first trip to Rwanda memorable!

It was my first trip to Rwanda and Tchaka went to great lengths to make it as memorable as possible. He followed up with me long ago before my arrival and presented so many ideas for activities to do during my visit.
I went on the trip to Musanze, stayed in Lake Ruhondo, hiked up to the peak of Mount Bisoke, and saw the golden monkeys.
Nicolas was the guide throughout this amazing trip. He was respectful, gentle, and kind. He never rushed us, and was always attentive to our needs.

19 November 2024
Unprompted review
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Reply from Ingoma Tours

Dear Waleed,

Thank you so much for taking the time to leave such a glowing review about Ingoma Tours and our team! Your Kind words mean the world to us and inspire us to continue delivering memorable experiences in Rwanda.

We are delighted to hear that you enjoyed hiking Mount Bisoke and encountering the fascinating golden monkeys in Volcanoes National Park.

It is always our goal to create unforgettable moments for our guests, and knowing that you had such a memorable time brings us immense joy. Rwanda's Natural beauty is truly special, and we're thrilled to have been part of your journey.

We hope to welcome you back in the future to explore even more of Rwanda's treasures. We will play drums( Ingoma) for you as we welcome you back and take you to Nyungwe Forest to explore more!

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